“I returned 2 items, the order was cancelled on 12/13, according to your policy a refund should take place 5 to 20 days?????
I try to contact your customer service but only get your chat that continually kicks me out.
When will I get my refund????”
“I purchased a pair of their sandals and there was a defect with the buckle turning causing the sandal to become loose. They had me send all these pictures of the sandal and asked all these question. My opinion they were probably hoping I wouldn’t take the time to do. I did. Now they want me to send the sandal back at my expense so they can decide if it is a defect. Are you kidding me? You are basically calling me a liar. I will never buy their product again. I will make sure everyone I know, that they do not stand behind their product. The worst customer service I have ever experienced.”
“I bought 4 pairs because looks cute for wearing to work. After I did wear about 2 weeks, my heels got hurt. When I wear different brand, my heel stopped hurting. I go back wear other pairs of Skechers. I walked just one hour that my heels got hurt; I decided to walk bare feet. I throw away 3 pairs this morning. I am so disappointed.”
“I bought 3 pairs of Sketcher slip-ones, about $200.00. Two of the three failed after the 3 month return policy, about 4 months. Sketchers policy will not replace shoes or refund cost. Their policy must be that the shoes must be returned in the same shape as when purchased. WHAT!!!!! If the shoes failed , how can you return them in the same shape as when purchased. Will never ever buy Sketchers again. This policy is pure insanity.”
“I have purchased two different pairs of work boots both pairs were defective the first pair I was able to return to the store , the second pair was not available in store so I generated a return sent the boots per instructions never got a response that the boots had been received so I called and was told the boots had been received after about two weeks was then told it would be another week for them to confirm that they defective and then they would send me a new pair so I called today 12-12-23 and was told that this still has not been confirmed and that skechers does not do exchanges only refunds and that would take another 5 to 7 days to complete I like your shoes and boots but they are not worth this I cannot get a straight answer or any useful help I hope I get my refund soon so I can go look for some boots that I can actually wear and not have my time and money tied up in a company that really does not seem to care about customer satisfaction only selling the product this has been a completely frustrating experience to bad I really like your shoes”
“The 30% off sale on clothing is very deceptive. It is plastered all over the store. 30% off lowest price in big letters. What they don’t say is the lowest price must be at least $20. Nowhere does it say that and the sales guy was a jerk about it also.”
“Don't order online. They send no return shipping address and size doesn't make sense. 2 pairs labelled 46W fitted great but 1 pair labelled 46W was way oversized. So I tried in-store, 46 was too small, 45 was too small, 44 was too large. Customer service does not read support requests, they just send a formulaic response that does not address your issue. Worst customer service ever. The shoes are also of poor quality and the soles slip on wet pavement and concrete. Waste of money.”
“back pain cause from your shoes it went away once i stop wearing then since i have used again and the back pain started up again now i have 8 skechers i can not wear some new . now i have to buy new shoes a lot of money lost on shoes i can not use”
“I use to order Skechers shoes all the time but the quality has become so poor that me and my family will no longer buy them at all sorry to hear it used to enjoy.....”
“I wish you would quit changing the styles. I went to the store three different times to find the shoes that I like. I was looking for Skechers sport shoes I gave up now your shoes rub my feet raw and I really like sketchers I wish you would quit changing their styles.”
“I bought a pair of Outdoor Skechers that the toe separated from the shoe and the sole. First in the left one and then in the right. The sole is glued only and not secured to the shoe. This caused the underlapping of the shoe toe to separate from the sole since the glue of the sole failed to keep it's adhesion. I am very disappointed but really like your brand and overall fit.”
“BUYER BEWARE!
I returned a pair of Skechers that were never worn. I should have taken a picture of what I returned because they take pictures of shoes when you return them that our not your shoes and say this is what you returned to us. They do this as not to give your a refund on original payment. They email you a E gift card. It is a scam! Do not buy anything from them.”
“Do not buy these shoes if you walk on a path,driveway or road that is not paved!!
Pebbles and stones get embedded in sole. Not so sure that they are washable, after several attempts still very dirty looking.”
“inferior glue used to bind the uppers to the lowers, soles fell off after a few months of light wear. 2 year warrantee, yeah, right, try to get it. buyer”
“I purchase a sketcher pair by around 100 USD in Saudi arabia, and they damaged in less than a year. I wear them 20 times for office work.
this is teh replay from Sketcher customer care:
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Thank you for your quick respond. We had informed the team and my senior officials of your query. We apologize that our quality inspection team was unable to accept your request as your date of purchase is JULY 2021. In accordance with Skechers refund and exchange policy, we can only accept returns and exchanges for footwear purchased within the last six months.
We are sorry for the inconvenience and thank you again for writing and bringing this to our attention. Please let me know if there is any way we can be of assistance.
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Imagin, two years warranty as the shop salesman told me, becomes 6 months.”
