“Started falling apart after 3 weeks! A loose thread near the front toe at first, and then a small hole started forming! I had only worn these around the office! These were sitting in a box for 2 months so you would not allow me to return them.
This was my 3rd pair of Skechers this year (and ever) and sad to say because of this experience - both with a faulty product and how it was dealt with - you have lost me as a customer! Faulty products happen - this was probably only missing a bit of glue - BUT its how you deal with them that makes the difference!”
“My husband and I bought a pair each within a month the sole on one shoe each came unglued from toe to the middle of shoe. It sucks because they were really comfortable. Will not buy another pair.”
“Sketchers has ripped me off really bad. I bought a pair of shoes & sent them back to get a new size. They disappeared! I got no refund. I don't recommend this company to anyone! They will rip u off the first chance they get.”
“3 months old and sole and shoe separated, after looking at reviews this seems to be a common problem .My wife and I have many purchased many of your brand, my local store said they only warranty for 30 days. Done with sketchers.”
“I have a membership, since Christmas I I was looking for a size 3 for one of my grandchildren. I had gotten all 4 of them, would have been 5 including their mom and dad just because my husband and I loved loved them. Anyway I finally found them at Skechers outlet at Greenville on Wedsday March 9. They had only 1 pair, I had also had found them from my Skechers email but it was same shoe wrong color. BUT if I had used my email account it would have taken off 20% and the price was 32.99. Also it said this price could be used in store. Well went in store, found the shoe in right size and color (and of course they only had 1 size 3). I took it up to the counter to purchase it and she said I did not have that membership with them, I pulled up my email account showed her the account, she said it wasn't showing up on her iPad!! So I guess I paid for what?!?! Same shoes cost me 56.00. And all she or her answer was I can "Refund Your Money" like that helps when a six year old is the only one that didn't get Christmas gift!! And. I. Had. The. 200pts.. on my phone. So what is the deal, or was it a scam at Christmas time to get more money from me? We hav 11 pairs of sketches. That is out of 9 people. Love the shoes, hated the service!!”
“PURCHASED 4 PAIR OF SKECHERS IN 1 DAY. "FOR ME", I NEVER BUY ANYTHING FOR MYSELF. OK, 1 PAIR IS A PAIR OF BOOKS WITH ZIPPER ON THE SIDE. THE SKECHERS STORE DID NOT HAVE MY SIZE ONLINE OR IN "ANY" STORE SO THE ASSOCIATE RECOMMENDED AMAZON. WHO WOULD HAVE THOUGHT? BUT THEY HAD THEM. ORDERED ON 1-24-22, GOT 1-27-22 ON 3-1 NOTICED THAT WITH NORMAL WEAR AND TEAR THE SOLE'S WERE PEELING AWAY. LESSS THAN 5 WEEK, BUT TOO LATE TO RETURN TO AMAZON. I HAVE BEEN EMAILING SKECHERS TO HELP, THEY ALWAYS ANSWER THEY RECEIVE THE EMAIL AND A COUPLE OF DAYS LATER THEY SEND ME A SURVEY AS TO HOW WELL CUSTOMER SERVICE DID. "BUT" THEY DID NOTHING. NO RESPONSE NOTHING. GUESS ONCE YOU GET BIG AND SELL TON'S THE PEOPLE THAT PUT YOU THERE DON'T COUNT ANY MORE. WELL STILL WAITING AND SENT ANOTHER EMAIL YESTERDAY AFTER I GOT YET ANOTHER SURVEY STATING THE 1ST WASN'T DONE YET. UGGGGHHHHH I WANT MY SHOES FIXED......”
“VERY, VERY DISAPPOINTED with my last two pair of Sketchers shoes. This the last time I plan to buy the Sketchers brand. The last pair I bought, BRENNEN ATHLETIC SHOES, is the worst shoe I have ever owned. I hate the MEMORY FOAM. It crushes down to nothing. I bought what I thought was a medium and it arrived as a relaxed fit. Most of the men's styles I found available in my size 12 were either relaxed fit or extra wide. I purchase mine from Target.com and will never do so again. These are horrible, not true to size in my opinion, and I have been buying the same size for years. No more shopping for SKETCHERS shoes for me.”
“Husband bought a pair about two months ago and has only worn them to church and town. The rubber soles are coming off of the bottom. This is a very dangerous situation when you don't have 100% feeling in your feet because of diabetes and a stroke. You. can not rely on these shoes being sturdy and giving you good support with the bottom falling off all across the sole. I will not buy a pair of Skechers again!”
“I own 4 pair of sketchers. Had to return one pair when they came apart after one washing. Was told by Customer Care that the cause of the shoes coming apart was due to excessive ware. I explained that I never ware any pair of shoe more than once every 4 days. I also own 2 pair of New Balance and a pair of Nike shoes. This is the first time I have to contact Sketchers and was really happy with there shoes. These shoe were purchased less than 7 months ago. When I stepped in what a dog owner had left behind and could not clean the tread my water and a brush I tried washing them in my washer. The shoes said they can be machined washed. The nice person on the phone checked my purchase and told me they would replace the shoes. When I return the shoes I was informed by Customer Care that after review the shoe had excessive ware. Enclosed is a picture of the shoes after one washing. It appears that there was no or not much glue used in manufacturing. Any help you can give me would be appriciated. Sincerely Lenard Lewis”
“Bought a pair of 100 dollar leather shoes, the soles are made of rubber with a different rubber inserts around the edges all of which are delaminating. I have rarely worn them, And will Never
purchase another pair THEY ARE POORLY MADE .1”
“I spent $100.00 in a pair of shoes to work and in less than 2 months the size of the shoes came apart went to y the store and they said there’s nothing we can do. I will never buy sketchers very low quality and fake when they say is leather it’s hard plastic 😡”
“I can not believe I was sitting at a red light and saw a Skechers coming soon in a storefront along with a tRump flag hanging in the window! Are you nuts? I have worn Skechers for years but no more! Neither will my mom. You screwed up bringing politics into your brand.”
“Former employee. I loved working there until I suffered from mental and emotional distress from a hostile work environment from management. Customer service was the only good thing about this job,”
“I barely got 5 months of steady wear out of a pair of $60 shoes & they fell apart inside & out. Their quality has declined drastically, I used to love what they made & it lasted a long time. Those days seem to be over for them.”
“Purchased a pair of Skechers Elent Velago shoes. Within 5 months of moderate wear the upper above the toe area began to split which then turned into holes. The so called 'leather' is extremely thin and is just not durable enough for use in a shoe.
It's a real shame to use a poor material in what would otherwise be a very comfortable.”
“I have purchased Skechers for years, because of the wide foot option and the memory foam. But for years now the quaility of the shoe has declined so much, that my last pair lasted just a month before the side of the right came apart. When I asked for an exchange they said I needed a receipt, which I did not have. From looking at the sole you could tell barely used. Not buying another pair, EVER.”
“The running shoes which i bought from skechers got torn within a month. When asked for echange/refund the customer care puts the blame on me and refused to give exchange or refund. I feel that i thoroughly deserve to get a exchange/refund, but the customer care people denied twice. I feel this is injustice. I have written to them again and waiting for their reply.”
“Customer Service Really bad, Skechers fell apart while walking, I'm disabled could have been hurt badly! Called The Skechers company 2x BAD customer service”
