Sofology Reviews

Name: Sofology
Rating: 1.22

1.2 Rating 1,655 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,655 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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287

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered faulty furniture. Sent out a technician who told blatant lies on report. Customer services atrocious. Sent numerous e-mails and had numerous telephone conversations to no avail. Would not let me return and have refund. Eventually after telling them I was contacting bank to open section 75 they collected and refunded me. Very stressful not just for me but for many others. If you have access to Facebook check out sofology angry customers. Do not buy from this dreadful company.”

Helpful Report

Posted 3 years ago

“My £4500 sofa ordered in December has gone missing too. Left with no answers, apart from can reorder 7weeks wait and need the deposit again. Likely refund requested and I will go to Next (should have gone with my first instinct and not trusted sofology) ridiculous!”

Helpful Report

Posted 3 years ago

“What went right nothing 1 sofa faulty repaired after months and months wrong again replaced Eventually ……2 no shows 2nd sofa leather all creased and pooled misaligned seats 2 no shows from technician as n 1 report saying all normal when technician hadn’t been 3rd technician visit actually came thumped sofa said all ok Oh and damaged property in delivery what a shower all for the price of £5000”

Sofology 1 star review on 8th April 2022

Helpful Report

Posted 3 years ago

“Please be warned - the majority of positive reviews are for IN STORE experiences. My experience was very positive with staff in store. However, after two failed deliveries and my sofa going 'missing' I eventually cancelled my order. Customer Service after ordering is shocking, taking no accountability and effectively providing false information. Please see Facebook Groups of Sofology Angry Customers for a true representation of customer experience post ordering. I wasted 6 weeks calling Sofology every single day as they never updated me and never got in contact when they said they would. Please Please save yourself time, money and effort - Avoid at all costs.”

Helpful Report

Posted 3 years ago

“Ordered a beautiful looking £4,000+ leather sofa from sofology 7/11/21 - however what was delivered 8/3/22 was nothing like the showroom model and honestly looked like a sofa that you wanted to get rid of! The leather was loose and rippled and looked like there were sunken bottom marks across every seat. We rejected the sofa within 48 hours of delivery however we had to wait for Sofology’s technician to provide a report before they could do anything further. The technician reported “no manufacturing defects, leather within acceptable tolerance, sofa exactly as it should be and sofology have no liability for any issues”. This is where we are at complete and utter loggerheads. The sofa we received is nothing like the one we ordered and sofology will take absolutely no responsibility or even accept there is a problem with the sofa they supplied. We initially wanted a replacement sofa however given that they confirmed our sofa is exactly as it should be - we had no option but to request a refund. It is crystal clear that sofology advertise lovely looking sofa’s in their showrooms however what they supply is something quite different and they consider this acceptable. We are now taking sofology to trading standards. However this battle has only just began. The stress this is causing us is unbelievable. We have had a complete nightmare from start to finish in rejecting this sofa and we are now left without any sofa whatsoever and waiting for a refund. There is a very good reason that sofology do not allow you to review a sofa on their website. All you need to do is Google search “sofology angry customers -Facebook” - as this will give you a better understanding of the thousands of problems that sofology customers experience.”

Sofology 1 star review on 5th April 2022

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Posted 3 years ago

“The worst customer service ever. From someone that worked there, there is a huge turnover because of poor management and how badly they treat staff. People who work there don’t know where your stuff is. Had to leave because of stress. You’re trained to tell customers lies about where their furniture is . It’s a shambles. Stay clear and order elsewhere”

Helpful Report

Posted 3 years ago

“Ordered my sofa in November 2021 with estimated delivery date of January 2022. Told in store this was the latest date to expect! Delivery dates have been pushed back on various occasions and today I have been told that they cannot locate my sofa and I should cancel or reorder!! Customer service is atrocious. AVOID AVOID AVOID!!!”

Helpful Report

Posted 3 years ago

“Disappointed with Sofology as I had been promised my chair would arrive on 3 occasions. Once it was not put on the van. I therefore cancelled my sofa order as I didn’t trust them with that order as well. Sofology needs to improve its communication with customers who are waiting at home for their products to arrive. If there is a problem on route please let customers know.”

Helpful Report

Posted 3 years ago

“Buying the sofa in store was great. After that, everything else was horrendous. Customer support via phone is worse than terrible. They cannot help or do anything. No supervisor or managers available to speak to you or phone you back. Emails go unanswered - both to customer service and to complaints department. Do not deal with this company, nothing but hassle.”

Helpful Report

Posted 3 years ago

“Absolutely shocked with the service we have received from this company. We ordered a sofa and love seat in mid January. The clerk advised us they had the sofa in the clearance section, which was a great help, we got a good saving. We then ordered the matching love seat. However, when the love seat has been delivered it has a trim on the arms which the sofa doesn't have and we said at the time of ordering we wanted it matching. Meaning wooden legs, cushion back and no trim on the arms. Pointed it out to the delivery driver who said someone would be in touch within 48 hours. No one got in touch. Rang customer services who said they couldn't do anything and had to come in to store. So go in to store, speak to the clerk who originally served us who says nothing he can do have to ring customer services. He rings them as we tell him customer services said to come in to the store. Half an hour in the clerk is at the end of his shift so leaves putting my husband on the phone to customer services. We are there for another half an hour to be told we have to pay a 20% restock charge even though they admit it's probably part the clerk's fault putting the order through wrong. The chair they delivered has a flat arm on one end, which is emphasised by the trim and which my husband has already emailed photos of to customer services. So even if it was the correct order the seat is faulty. We are then told someone will ring us tomorrow about the fault, think it was the end of his shift too. We were in store for an hour and no further forward. We would just like a seat to match the sofa we ordered. Very different attitude from when we were placing a three thousand pound order with them. The footstool is nice and we also ordered another chair which is fine. For a huge company like this I am shocked they are wanting to us to pay 20%. That must be nothing to them, especially when it's due to a human error on both parts (why would we login to check an order we sat through? And why would we order an un-matching seat?!) I'm 36 weeks pregnant so waiting in store for an hour wasn't ideal as well as dealing with the stress of this. No one in store even asked if all okay when returned phone! Very disappointed and won't be using sofology again. Only hoping someone will actually ring tomorrow and help us resolve the issue.”

Helpful Report

Posted 3 years ago

“Ordered a footstool in early August 2021 and I am still waiting for it, infact we dont even want it now its taken so long, we were advised 13 weeks! I would just like my deposit back and to shop elsewhere but I am not able to cancel as it falls outside of the 14 day period.”

Helpful Report

Posted 3 years ago

“Poor service from purchase to a year on. Big delivery delays. Sofa seat does not stay in the sofa 8 months on… it moves forward - their technician has said it’s not defective. Expensive buy - sofa not fit for purpose…and poorly made - cannot sit on it without discomfort! Will never use again!”

Helpful Report

Posted 3 years ago

“Dreadful customer service - no matter how good a price it may appear, avoid dealing with this company at all costs.”

Helpful Report

Posted 3 years ago

“Purchased a Sofa, Delivery Guys couldn't get it in my Livingroom despite them managing to get it in my House and now charging an absolute fortune for me to replace and even more if I want my money back and I wasn't told this at time of purchase instore! Ibwas told they would send it back to depot to modify which then I had to call days later(yet again, they never kept up communication) to say they couldn't do this anymore. This was my Mum's money she gave me before she died last yr and I am sat with nothing and now I have to pay to exchange or money back. I told instore I was on the spectrum too and that they need to tell me what I need to know about the purchase. They didn't tell me about charges nor told me the Sofa dosn't break down, (I didn't know that) but they told customer service they did, I have a witness too as I need someone with me incase I don't undeestand what is bei g said”

Helpful Report

Posted 3 years ago

“The worst experience I have received from a company. During delivery of my sofa the delivery men damaged my property and also the sofa. Sofa returned to warehouse. I have spent hours on the phone trying to resolve issues, unable to speak to anyone in complaint department as I was told they don't speak to customers. I've now asked for a refund as the company is a disgrace and I would not want to spend a penny in their shops.”

Sofology 1 star review on 16th March 2022

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Posted 3 years ago

“After reading all the negative reviews, I was very concerned. However a very positive review from me. My sofas arrived 2 weeks earlier than originally told. Advised last night before Re my 3 hour delivery slot. Phone call this morning from Jamie saying half an hour away. 2 delivery guys Martin and Jamie excellent. Sofas look beautiful. Very very pleased. Thankyou Sofology.”

Helpful Report

Posted 3 years ago

“Terrible useless delivery service and customer service. If you buy a sofa off these lot make sure you have plenty of days of work to account for numerous cancelled deliveries. Absolute saga wouldn’t buy anything off them again. Delivery drivers and depot operatives are absolute wage thieves.”

Helpful Report

Posted 3 years ago

“Misled by sales team and advised I’m not eligible for a full refund. Shocking”

Helpful Report

Posted 3 years ago

“ality £3500 sofa. Just I year on and Moreno sofa already sagging. Told we are not sitting properly on It and we could pay to get new inserts etc. a joke. Will be pushing all the way and twitter/Facebook/all social media platforms I will be advising not to buy from this company. The customer service person was a disgrace and just said it’s your fault the seat sagging. a joke. Who is the head of customer service - they should sort this out. The service girl carol said she was closing complaint and email said resolved. How can it be resolved if customer issue has not been dealt with. Asked to escalate and have manager call and she just closes complaint saying they will just say the same. Told us to go to ombudsman.”

Helpful Report

Posted 3 years ago

“Happy to take the money but slow to arrange delivery , part of the order missed altogether and glibly suggest a further 18 weeks to complete , unacceptable . Shop elsewhere”

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,655 reviews