Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,658 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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287

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi l had my new 3 piece suite in September after 3 months it became very uncomfortable so l phoned sofology and they sent out there technician saying nothing wrong with it, after that they sent out independent technician saying the same we were still not happy about reports. The sofa we brought was the Radley range. Now we have to pay ourselves to add new padding to the whole suit, l have attached some photos”

Helpful Report

Posted 3 years ago

“Would have chosen zero stars if I could, terrible customer service and a company that have no clue what they are doing. Placed the order for the sofas in the second week of March, just arrived today. Ordered a rug at the same time, to then be told that it will not be shipped with the sofas. Surely common sense would have kicked in to ship this immediately after placing the order, oh know that would be too easy, they ship that once the sofa is delivered, so I am now going to have to wait another 4 weeks.....for a rug...really! Customer service is none existent and after being promised a morning delivery from their 'delivery experts'...in a black, shiny Sofology lorry...2 hours late and arrive in a unbranded & battered Citroen van. Be mindful of the 'Delivery Team' based in Scotland, full of people that promise the earth and deliver nothing. Promised call backs, then nothing, and when you raise something mildly awkward, they roll out "well we are just the delivery team, once we have scheduled it there is nothing we can do" - nice work guys!!!!! BUY YOUR SOFA FROM SOMEWHERE ELSE - YOU HAVE BEEN WARNED!”

Helpful Report

Posted 3 years ago

“We ordered a corner sofa and an armchair from Sofology. The customer service was, (and continues to be) fantastic. However, do not expect a shiny Sofology truck to turn up at your front door and deliver your furniture. Sofology are currently using contractors to deliver. Our corner sofa was damaged during delivery which necessitated a technician visit to remedy. The chair was so badly we damaged we received a replacement which was even worse. The third chair was so badly damaged it didn't even make it off the lorry. Broken stitching, gouges in the velvet, a poorly shaped cushion and loose fabric were among the problems in all of the chairs. The furniture in the back of the lorry destined for other customers was so badly piled up, it looked looked a bad game of Tetris. At the end of the day, you have to ask yourself the question, 'Would I buy from Sofology again?'. That would be a resounding no.”

Helpful Report

Posted 3 years ago

“Really disappointed with Sofology, I spent over £4000 with them on the 15th Nov 2021 and its 3rd May 2022 now and no sign of my sofas. I keep being told to 'don't worry' what use it that information to me. It was confirmed by email they will be in their depot on the 2nd May 2022 only to login into my account to find out the date has changed again what a surprise! I'm soo angry and upset as they customer service is the worst I've ever dealt with. I'm tempted to just cancel now and go elsewhere, I've had no response from I have them to my complaint apart from 'don't worry'!”

Helpful Report

Posted 3 years ago

“Ordered our sofa august 2021 - still waiting for it to be delivered as lost it in their network - had to wait a further 16 weeks only found out when it didn’t turn up on delivery date when I rang to see where it was - hours spent on the phone / delivery meant to happen today guess what not yet arrrived just got off the phone to them and their resolution is They’ve reordered the Sofa - new house with no furniture - would never purchase any item from sofology as long as I love - the very worst customer service and the reviews on here speak for themselves I dread to think of anything is actually wrong with it when it arrives….”

Helpful Report

Posted 3 years ago

“Terrible customer service from this Retailer From beginning to end Far too much to write about here. Took delivery of a 3 seater sofa on 16th April. Recliner not working properly. Technician came out said it needs a new part Just been told by email it will take 10 to 16 weeks to get the part sent to US not Sofology. Then I will have to ring and book another appointment for the technician to come back and fit it. Totally Unacceptable in my book. How on earth this firm have lasted this long is beyond me. Avoid Avoid Avoid. Also lied to by customer services.”

Helpful Report

Posted 3 years ago

“Worst customer service ever. Wrong items in our suite delivered, this was over a month ago, we have spent hrs queuing on the phone, visited the nearest store twice (1/2 drive) and been assured we will hear from customer services. Well guess what, nothing, they have our money and couldn’t give a toss now. AVOID LIKE THE PLAGUE”

Helpful Report

Posted 3 years ago

“Bought a sofa in July sofa seat sank on sofa and leather came off you sent tec out and he said I will order new sponge and leather phone up one month later to find he did not order parts I waited 8months for part tec came yesterday he started work because I am chemotherapy and he was spray sofa I left him to it when he we went I had to go straight out when I got home I noticed two long Stanley blade cuts on sofa and sofa I soon as someone sat on sofa sofa collapsed had no help I have now been told I could be up till 3 months to get fixed at the earliest this sofa was£2500payed in cash no help from them at all please no one buy from this store”

Sofology 1 star review on 29th April 2022

Helpful Report

Posted 3 years ago

“delivered sofa damaged promised to ring to fix it within 72 hours a week later bo call no response to my emails 4 days later and counting”

Helpful Report

Posted 3 years ago

“No wonder they have 1.2 rating! Waited 3 months, had a table delivered in NOV, it was smashed, they collected in March, still waiting on refund. Emailed four times, called four, still no refund. Credit card company I think! They obviously do not care”

Helpful Report

Posted 3 years ago

“Disgusting attitude towards its customers. They don't/refuse to answer the phone. I have typically been held in a call wait queue for over an hour and when it gets down to 15 min wait time it changes again to 40 min wait. Their phone line is a joke. They don't give a damn about wasting their customers time. The sofa arrived marked, loose stitching in some places, the material not pulled taut (tight), the feet were uneven so it was not sitting correctly on the floor. They charge £70-£80 for their premium gliders, which are just a bit of plastic, which you can get online for a tenth of the price (and better). AVOID SOFOLOGY - based on my personal experience.”

Helpful Report

Posted 3 years ago

“STAY AWAY FROM SOFOLOGY. I would never recommend sofology to anybody. Stay clear of them. No customer service in any shape of form. Bought a sofa may 2021, reported it was faulty several times and next week will be 1 year later and the fault has still not been fixed. Excuse after excuse. When you ask to speak to a manager they tell you managers do not speak to customers!!! What kind of management is this? The owners of sofology must be happy paying their wages to sit and do nothing. In future I will give my hard earned money to somebody else. Worst experience I have ever had with any company”

Helpful Report

Posted 3 years ago

“The worst company to deal with! After 17 weeks of waiting, our dream sofa arrived. Unfortunately the wrong colour, no packaging (dirty) and damaged! We`ve paid nearly £1400 and have been given a refund of.. £150 that still didn`t happen. They promised to fix the damage by replacing the fabrics. Well, the fabrics arrived but guess what... wrong colour! It`s beyond belief! Terrible customer service, no compassion, no will to resolve the issue. AVOID!”

Helpful Report

Posted 3 years ago

“THE WORST COMPANY TO DEAL WITH A JOKE. FROM START. MESSED UP MY ORDER FROM THE START, EVENTUALLY GET MY ORDER AFTER NEARLY 4 MONTHS OF ME CHASING. KEPT GETTING FOBBED OFF, THE ORDER WENT MISSING, THEN PARTS ARE NOT INCLUDED. EVENTUALLY THEY WERE DELIVERED IN USED CONDITION,SO I HAD TO CHASE THEM TO TAKE THEM AWAY, NOW IM CONSTANTLY CHASING FOR A REFUND. FEEL LIKE i HAVE LITERALLY SPENT THE LAST FEW MONTHS ON THE PHONE TO THEM EVERYDAY. ABSOLUTE LET DOWN, AND A JOKE OF A COMPANY”

Helpful Report

Posted 3 years ago

“Worst customer service I have ever experienced. I spent £100’s on phone calls as could not get though to their line.. I ordered a sofa out of the clearance, waited months for it to arrive. When it was finally ready, I chased it up and they could not locate my sofa and would not replace it either. They offered me a refund and “£150 voucher, as a gesture of goodwill” off my next order. I obviously took the refund and run! I have never experienced a company who have so little regard for their customers. It’s disgusting.”

Helpful Report

Posted 3 years ago

“This has to be the worst customer service I have ever experienced, which had led to take the time to leave my review. Sofology took payment for the sofa and foot stool in January which was a part cash payment and a voucher from our insurance company. In April I received a text to say that the sofa and footstool could be delivered on Saturday 18th April 2022. This was great until they requested a balance payment. I explained that there was no balance due however delivery was declined on this basis. I was then sent further e-mails and texts the following day stating that delivery was available. I contact Sofology again only to be told the same information despite being told that they would ensure accounts would deal with the mistake the previous day. After further phone calls to Sofology I was informed that delivery would take place on 18th April and that this had been confirmed with the depot however a delivery time could not be specified and would be at some point throughout the day. I arranged to take the day off work to ensure that the delivery could be received. At 4.30pm no one had arrived, I contacted Sofology only to be informed that the delivery had not been booked in. I explained that I would be on holiday now and would not be able to take delivery until today 25th April 2022 and received a text to confirm the booking. On Tuesday 19th April part way down the M5 I received a call to say that the delivery driver was 1.5hrs away from arriving at our property. This caused a great deal of stress to what should have been the start of a relaxing holiday. I had to arrange for a family member to be present at our property to received the order. Over the coming days I have received numerous texts stating delivery will take place on 25th April despite the order already being delivered. It is clear that there little or no communication between departments and that customer service is not a key factor in the way that Sofology run their business. Personally I would avoid at all costs and look at their reviews on line which reflect my experience.”

Helpful Report

Posted 3 years ago

“Rubbish service and rude staff.”

Helpful Report

Posted 3 years ago

“Ordered two sofas and coffee table from their Orpington Branch 12.4.22. Discovered after few days they were selling the coffee table at considerably more than other retailers. After an extremely frustrating time actually to get through to their customer services spoke to a female who declined to bring the price down to anywhere near others but she agreed to a full refund. Yesterday was able to purchase the same table for £200 less. I was told that order for the coffee table would be cancelled. The same evening received message from Parcel Force that the order would be delivered next day. Had to stay in to refuse delivery and ensure it wasn’t left with a neighbour. Only the top part arrived which I refused to accept. Have received another message from Parcel Force to the effect that the remaining part is in transit so I will have to remain indoors again. The ridiculous thing is that Sofology have several of the same tables on offer on their website for exactly the same as the new price we have paid. Why on earth could the female I spoke to not research this. To make matters worse one the sofas we ordered is now £500 less on their website. I doubt if they will now reduce their price to us but this is all very frustrating. It takes about an hour to actually speak to someone on the phone . The waiting time actually increases not including the long periods when you are actually cut off at their end. I now fully believe all of the many poor reviews I have read.”

Helpful Report

Posted 3 years ago

“Excellent service from start to finish. Delivered as planned and great quality. Very happy”

Sofology 5 star review on 18th April 2022

Helpful Report

Posted 3 years ago

“Ordered our dream sofa and was so excited when it arrived after 12 weeks. Unfortunately it was a disaster. The frame on the two seater was not square so would not sit straight. The leather had about 15 defects. The stitching and quality was a mess. Do not buy from here”

Sofology 1 star review on 18th April 2022

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,658 reviews