Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,657 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,657 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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287

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order with Sofology on Sunday 5th September 2021. I added the care kit worth £39 to my order totalling my order to £2438.00. On the 26th January 2022 I was told my Sofa was ready to be delivered and delivery was booked in for the 28th January 2022. This is when the problems started. My order firstly arrived in a completely different time slot than what was given however this was not my only problem. It was also the wrong furniture. Our furniture had been made in the wrong material and although our email confirmation stated one thing the store in which we placed the order with ordered it in the wrong colour and material. We refused the suite of furniture and it took over a week to have something in our home to sit on as a replacement and still no answer into what had happened. On February 3rd 2022 we recovered written confirmation that it was down to a store error and that it would not take another 5 months to have our sofa delivered. We were also told that our care kit would be delivered alongside our new suite of furniture and we were not to worry. Our real suite of furniture arrived on Saturday 21st of May 2022 - 8 months after the original order date and still no care kit. The drivers said they would make a note on the system and that it would be posted to us. We are now entering July with no care kit or compensation for what had happened. The person I spoke to in regards to the compensation told me that my situation wasn’t bad and I shouldn’t be asking for compensation, he also dismissed me in regards to the care kit. Do not buy with Sofology. They do not care about there customers or about the service they provide.”

Helpful Report

Posted 3 years ago

“Reported minor damage to my Sofa on arrival. To date no one has addressed this problem or replied to emails!”

Helpful Report

Posted 3 years ago

“I ordered the Ashford sofa which does not match the Ashford sofa in store. There is little or no padding on the arm rests which feel like a park bench. I have reported the fault to be informed "they're made differently now. " They are supposed to be ordering new padding to be installed in my home but I've waited 6 weeks or so and I'm still waiting!”

Helpful Report

Posted 3 years ago

“The only reason i gave one star is i couldn't give no stars. Furnature turned up with faults and we were misold it from the beginning. Totally unfit for purpose. The customer service is appalling and so is the build quality. It is so uncomfortable we would rather sit on the floor. Definitely would recommend people dont use them. We have been waiting nearly a week for a manager to call us back. Once they have got your money they are not interested”

Sofology 1 star review on 29th June 2022

Helpful Report

Posted 3 years ago

“Unfortunately my scatter cushion has still not been delivered! I have been waiting for nine months. And my footstall is damaged. I complained approximately a month ago with the sofology procedure; but to date I do not have a response!!! Thought I would post a review in here as I am not happy with the product and service.”

Sofology 1 star review on 28th June 2022

Helpful Report

Posted 3 years ago

“Lies, lies and more lies!! Sofa ordered November. Delivery March, with scratches and defects. Called up to report and they sent out a “technician”. Technician tried to pass off the damage as “natural scars in the leather” but after arguing with him he accepted they were indeed defects. Replacement parts ordered March 23rd and advised these would arrive within 6-8 weeks (beginning of May). Nothing heard from Sofology as at first week of June, called customer care to be advised I was incorrectly advised - I should of been advised 8-10 weeks. Was told someone will call me back with a a further, more comprehensive update in a couple of days, never heard anything. It is now the last week of June and still heard nothing. I’ve feel as though I’ve been very patient and fair with Sofology, but quite frankly I’ve had enough and it is time to expose them for the serial liars they are. Lies, lies, lies.”

Helpful Report

Posted 3 years ago

“STAY CLEAR!!!! DO NOT WASTE YOUR TIME!!!! Ordered and paid deposit, waited 14 weeks for sofa and chair, given delivery date waited in, nothing!! Told it was missing!!! Cancelled our order and still waiting for deposit refund!!!!”

Helpful Report

Posted 3 years ago

“Complete waste of money spent over £4000 and have faults with one of the sofas have made several calls and have not had any straight answers seems this company are only interested in money and have absolutely no customer focus. Of your reading this prior to purchasing then please take my advice and avoid a costly mistake”

Helpful Report

Posted 3 years ago

“Absolutely appalling service from start to finish. Bought two sofas, a chair and footstool. All were supposed to be delivered on one day. Got rid of all my own seating to make room but they only sent the armchair. After numerous emails and hours abd hours on the phone in call queues they sent the sofas, two weeks later. Two weeks after that they sent the footstool. Sofas aren’t fit for purpose. Seats just sink and don’t puff back up again, they have no integrity whatsoever. Sent a man out who stated there was nothing wrong with them so now they won’t do anything about them! Biggest waste of three grand ever”

Helpful Report

Posted 3 years ago

“1st sofa had a manufacuring defect. Waited nearly 12 months for the replacement. Same faukt but worse. Won't collect and refund without a technician visiting, meaning more lost wages waiting in all day for them”

Helpful Report

Posted 3 years ago

“Would give it a minus but that's not allowed 🤬 useless customer service...all the problems u get with this company beggars belief...you will go out of business but not before i get my refund from you. I should have gone with my old sofa company in wales...sofology sofas will not last 20 odd years like my old one. Disgraceful...hope all you people get some help...this company shoukd be inspected right through...no happy and will tell everyone i know to steer clear. GOD YOUR ADVERTISING IS GOOD...shame your customer services and products aren't....”

Helpful Report

Posted 3 years ago

“Worst company ever do not buy a sofa from them been waiting since feb for my order suite came with one chair which was damaged another few weeks then other chair arrived another few weeks them replacement chair arrived still waiting on storage still and it won’t arrive till July when you ring up message says they will deliver everything in one delivery what a joke do not buy anything from this company”

Helpful Report

Posted 3 years ago

“Stay away from Sofology. Honestly for your own mental health do not have anything to do with them. They will never call you back. They will tell you they will but they will NEVER Call you back”

Helpful Report

Posted 3 years ago

“Was very nervous after reading the reviews, but was thrilled from start to finish. My lovely new sofa arrived a month early great guys who delivered very helpful. Thanks sofology. Blackburn branch.”

Sofology 4 star review on 12th June 2022

Helpful Report

Posted 3 years ago

“Two “different” pieces of sofa, different shade, lots of inequalities, one piece is higher, arm rest is 18cm wide in bottom and 19 upper. One piece is like rejected part. Paid 1800£. Not recommended at all!!!!!”

Sofology 1 star review on 10th June 2022

Helpful Report

Posted 3 years ago

“The support or firmness of armchairs or sofas viewed in the showroom deteriorates rapidly over days in use at home. Sofology Engineers sent to view furniture are well aware that 30 to 40% deterioration in support occurs and yet this is not made known prior to purchase. Really dissatisfied with both the furniture and reaction from Sofology. I would not recommend their leather relaxer chairs and sofas.”

Helpful Report

Posted 3 years ago

“Having such a horrible experience with Sofology long story cut short my sofa did not turn up on saturday 28th may after waiting in all day, after a week long of calls and no call back no one could sort this problem out and still waiting for sofa been told that will arrive today 3rd june between 10 and 1 but call up this morning to be told it wasn't going to be delivered then was changed to yes it is but early afternoon such terrible service”

Helpful Report

Posted 3 years ago

“The worst furniture company never ever buy from them I have been waiting 7 months for my sofa now they delivered the sofa missing legs leaving in my living room refused to take it back nobody is taking responsibility or response to my request”

Helpful Report

Posted 3 years ago

“THE worst customer service you will ever experience in your life! Spent £8,000 with sofology. Store ordered my sofa incorrectly and it’s apparently my fault for not being more aware. Raised a formal complaint to be told nothing was going to be done and that it was my fault still. Cannot quite believe this.”

Helpful Report

Posted 3 years ago

“Over priced, horrible weaved fabric frays very easily and turns bobbly & feathers everywhere all coming out from the cushions. After 6 months the sofa is flat and sagging you have to plump them up every time you get up. A waste of £2300, we've had it around a year & a half and I can't wait to get rid of it!”

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,657 reviews