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Sofology Reviews

1.2 Rating 1,595 Reviews
4 %
of reviewers recommend Sofology
Company Reviews Questions Metrics Info
1.2
Based on 1,595 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 52%
Accurate And Undamaged Orders
Greater than 48%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Sofology Reviews

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2022
Brian Hayden
Sofology 1 star review on 3rd December 2022
Brian Hayden
Sofology 1 star review on 3rd December 2022
Brian Hayden
Sofology 1 star review on 3rd December 2022
Brian Hayden
Sofology 1 star review on 19th October 2022
Leonie Kearns
Sofology 1 star review on 19th October 2022
Leonie Kearns
Sofology 1 star review on 19th October 2022
Leonie Kearns
282
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“Would give -10 if I could. Ordered sofa, got told we would have to wait about 6 weeks due to supply situation which was fine as really liked sofa then when delivery time came it was wrong colour sofa they were trying to deliver, when that was apparently sorted it then got delivered to wrong delivery depot so more time goes by then when up for delivery again I asked for sofa to be dismantled and put back together in house so they sent the sofa with about three bolts to put it back together with so had to go back then when out for delivery again bearing in mind I spoke to them before this delivery please make sure it has everything with it this time it then arrives without the main leg , and due to design of sofa couldn’t be put up so had to go back again! When I spoke to them that day bearing in mind I have now taken Two days off work for them to deliver this sofa the answers they give you are hilarious: Apparently the depot manager had everything checked 3 times and personally had delivery guy the parts to put sofa together again so basically trying to blame delivery guy for their depots total incompetence, to be honest the delivery guy is the only one out of any of them that had any brain cells and had twice come miles to deliver and put together a sofa the idiots clearly hadn’t checked properly, I called so many times waiting to speak to someone sometimes up to 25 minutes, the latest rubbish they are now coming out with is our sofa is with the inspection team , this has now been the excuse for over 2 weeks, each time someone says they will call you back , they never do , the hilarious inspection team , who clearly are not capable of inspecting anything , still apparently have our sofa , and now the excuse I got told today was there was a note saying that apparently I wanted to cancel the sofa so that is why it’s not out to be delivered to us and apparently it will be sorted by next Friday, which is Jubilee holiday, so bearing in Mind the brilliant inspection team apparently don’t work weekends, do you really think they will want to tax their amazing inspection talents on a public holiday 😂This company has the worst ever customer service I have EVER dealt with ever , the depot manager is totally incompetent, I have told everyone I can never to get a sofa from them , they are an absolute joke , we have had 30 houses built down the road from us whilst waiting for our one sofa to get to us , 4 year old children could do a better job than these lot , and as for the alleged inspection team, let’s just thank the lord that they are only just inspecting sofas , be that incredibly badly, and not something dangerous!!”
Helpful Report
Posted 1 year ago
Gill Lambell
Unverified Reviewer
“Have had our new sofa and chair for 2 weeks now and so far, so good! Delivery was efficient and sofa and chair look lovely and are comfortable. Recliners all working well. Only issue so far, the maintenance care kit was not delivered. I have reported this and been told they will send separately. Should take up to 10 days so hoping it will arrive end of next week or week after as bank holidays.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Bought sofa with in 3days colour of leather came off got sofa changed wait 12weeks new sofa came with in a week sofa cushions collapsed and leather came off phoned every day 3hours trying to get threw there sent tec with new cushions had to wait 8months for new leather only for there tec to cut new leather so I had not only waited 8months but the first time someone sat on sofa it collapsed we demanded our money back asked if we could keep a chair till we could get a new sofa there said no I explained I am serious I’ll there were not bothered we ended up going to barker and stone house not only did there give us a discount but let us borrow a sofa till our new one came only one regret I should have went to barker and stone house first we’re staff are polite not like sofology when you have a problem terrible terrible service”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Ordered a table lamp in store towards end of March, was told it would be 3/4 weeks. Heard nothing after 7 weeks so rang, eventually spoke to someone who said they would send e-mail to depot and ring back. Didn't ring back. Rang 2 days later & spoke to someone else who said they would personally deal with it and ring me back - didn't ring back. On the third attempt I was told it had "disappeared", no record of it and they no longer sell that lamp, I asked why I couldn't be told that in the shop and she said you could still order it then, I asked if I went into one of the Sofology shops if I could get the lamp as on display in there. I was told that it was not possible I'd have to wait until it was in the clearance sale ??? Why??? If I had so much trouble with a table lamp, I pity anyone who orders a sofa etc. On the plus side I did get my money back quickly. Would not recommend.”
Helpful Report
Posted 1 year ago
Peter
Unverified Reviewer
“Bought a suite in good faith but had nothing but issues with the recliner had the technician visit confirmed there was a fault ordered a new part which was fitted after waiting 5-6 weeks. After a few weeks later the same fault appeared, again technician came out same outcome but this time we are still waiting and it has now been 13 weeks and to cap it all the technician said this on this visit it was their mistake originally as the suite was not installed or set up correctly when first delivered I have tried contacting them through the normal channels sent photos with no response whatsoever total disgrace from the company and will never have my custom again... This will be taken further!!!!”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Sofa delivered faulty. Standard of finish terrible, cushions/padding almost non existent. Service rectification team never called as promised. Went back to showroom to show photos of sagging leather after 10 days of owning the sofas. Staff advised us to reject as faulty. The showroom model was perfect, comfy, looked very classy. That’s why we ordered. Showroom staff unable to help and advised us to deal direct with customer services. Not one phone call returned. No solution offered to substandard products. Quite frankly shocked at this companies lack of communication. Would definitely not recommend spending a single penny with this company. Showroom demonstration models are beautiful and ooze quality and comfort, what we received is cheap and tacky. Very disappointed but appalled at lack of customer service.”
Helpful Report
Posted 1 year ago
Mary Malone
Unverified Reviewer
“Please note there is a common thread here; the sales people are very good at their job . You will want to buy a sofa from them . Once you have paid for your sofa is when the debacle starts. It probably won't be delivered. Mine never was . They will keep trying to arrange a new delivery date but will not guarantee it will be delivered on that date as it probably won't. You will arrange your home life around this delivery which never materialises. Customer service staff will tell you the driver is an hour away from you when your sofa is still in the warehouse. The driver won't ring you to explain your delivery isn't going to happen because he doesn't want you to know that. If you ring to ask where it is no one will answer the phone . It will stay ringing until closing then automatically cut you off. If you write to ask for an explanation your letter won't be aknowledged. You certainly won't get an answer. You won't have anything to sit on as you will have disposed of your sofa to make room for the new one which never arrives. I sincerely wish I had read all the reviews that people have put on these review sites before I ordered my sofa then I would not have been sucked in to the sales patter. People don't say things like this about a sofa company lightly or out of spite. It's genuinely to warn other innocent people who want to spend their hard earned cash on a decent comfortable sofa and are cuckolded and treated like dirt by a company who don't deserve any backing from the public.”
Helpful Report
Posted 1 year ago
Steve
Unverified Reviewer
“Purchase went smoothly. 14 weeks later they deliver wrong sofas. Thats where it all goes horribly wrong. They dont answer phones-after 50 minutes on hold they terminate the call, endless emails sent, takes days to reply and then it's an automated response, totally ignoring what we have put in the email. Appalling service. Avoid at all costs. We now have 2 sofas that dont match and NO ONE to help us.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Waited 18 weeks for new sofa which arrived in February. Delivery men damaged sofa when taking the packaging off. Complained and was compensated for this plus reorder of sofa. Waited a further 15 weeks and the sofa arrives today but the wrong size has been ordered. Absolutely gutted is an understatement. Told no further compensation for yet another fault on sofologys part. Awful customer service. Now to wait another 15 weeks for the correct sofa to arrive. If I could give this review a zero star rating I would!!”
Helpful Report
Posted 1 year ago
Mark Baker
Unverified Reviewer
“Awful Awful Awful, sofa arrived with 4 feet missing and all of the connections either missing or in the wrong place, chasing customer service is a nightmare and ongoing, from delivery to a "technician" coming to sort the issue.... 6 weeks.... unacceptable, avoid this shower like a disease.”
Helpful Report
Posted 1 year ago
Milena
Unverified Reviewer
“I was worried about my order but all come before expected day on time and just perfect”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Terrible customer service and appalling attitude. Systems don’t work and they clearly don’t care about their staff or customers”
Helpful Report
Posted 1 year ago
Fraser
Unverified Reviewer
“We have been advised that sofology have “lost” our order after not delivering on 2 dates arranged. Customer service is terrible. Will NEVER use the company ever again.”
Helpful Report
Posted 1 year ago
McCrea
Unverified Reviewer
“Very poor after care Hi I bought 2 sofas 18 months ago. On one of the sofas the electric recliner does not work. I have had a engineer out 4 times and each time they have the wrong part When I phone I have a waiting time of approx 20 minutes and get no resolution to my problem. I would recommend everyone just because there a big name the after care is the worst I have ever experience in my life I have explained to them I have cancer and this is not helping me Keep clear of them”
Helpful Report
Posted 1 year ago
Dorothy Ann Thornley
Unverified Reviewer
“I purchase 2 sofas and when delivered notice the cushions were a different colour to the base. I sent photos taken by 2 phones only to be informed it was just shading. How shading can be used as an excuse when the two items are together I do not know. I Then received a message the ticket had been closed so I reopened it and received an email to say someone would contact me in 3 hours. This was on the 17 March - Still waiting. Awful product and dreadful customer service. Avoid at all cost”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“After the sale in store which they couldn’t be nicer, the nightmare begins. There should be an option for 0 stars and that’s being generous. Lost my order twice in 20 weeks. Spent about 15 hours on the phone over 3 weeks chasing answers as they never call you back and after 2 failed delivery’s we decided to cancel order. The company should be done with fraud, lie after lie, 95% of customer service staff are rude and are unwilling to help. Save yourself the hassle and avoid ordering anything from this lot, absolute cowboys!!!”
Helpful Report
Posted 1 year ago
Nick
Unverified Reviewer
“Zero customer service, hours on the phone and 3 visits to the local store so far. We had the wrong furniture delivered and they don’t give a toss.”
Helpful Report
Posted 1 year ago
Angela
Unverified Reviewer
“Hi l had my new 3 piece suite in September after 3 months it became very uncomfortable so l phoned sofology and they sent out there technician saying nothing wrong with it, after that they sent out independent technician saying the same we were still not happy about reports. The sofa we brought was the Radley range. Now we have to pay ourselves to add new padding to the whole suit, l have attached some photos”
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Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Would have chosen zero stars if I could, terrible customer service and a company that have no clue what they are doing. Placed the order for the sofas in the second week of March, just arrived today. Ordered a rug at the same time, to then be told that it will not be shipped with the sofas. Surely common sense would have kicked in to ship this immediately after placing the order, oh know that would be too easy, they ship that once the sofa is delivered, so I am now going to have to wait another 4 weeks.....for a rug...really! Customer service is none existent and after being promised a morning delivery from their 'delivery experts'...in a black, shiny Sofology lorry...2 hours late and arrive in a unbranded & battered Citroen van. Be mindful of the 'Delivery Team' based in Scotland, full of people that promise the earth and deliver nothing. Promised call backs, then nothing, and when you raise something mildly awkward, they roll out "well we are just the delivery team, once we have scheduled it there is nothing we can do" - nice work guys!!!!! BUY YOUR SOFA FROM SOMEWHERE ELSE - YOU HAVE BEEN WARNED!”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“We ordered a corner sofa and an armchair from Sofology. The customer service was, (and continues to be) fantastic. However, do not expect a shiny Sofology truck to turn up at your front door and deliver your furniture. Sofology are currently using contractors to deliver. Our corner sofa was damaged during delivery which necessitated a technician visit to remedy. The chair was so badly we damaged we received a replacement which was even worse. The third chair was so badly damaged it didn't even make it off the lorry. Broken stitching, gouges in the velvet, a poorly shaped cushion and loose fabric were among the problems in all of the chairs. The furniture in the back of the lorry destined for other customers was so badly piled up, it looked looked a bad game of Tetris. At the end of the day, you have to ask yourself the question, 'Would I buy from Sofology again?'. That would be a resounding no.”
Helpful Report
Posted 1 year ago
Sofology is rated 1.2 based on 1,595 reviews
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