Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,666 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,666 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 10th September 2025

290

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service non existent, spent hours on the phone without any progression . Order placed 6th October 2020,delivered 25th March 2021 , 2x cushions £60 , missing still no contact from Sofology . Appalling company to deal with , stay well clear”

Helpful Report

Posted 4 years ago

“Worst company ever! We had a sofa delivery over a year ago. Last February we called aboit faults on the seats. After several calls to chase this up (over a year now) we have been told that there was an error and seats and covers had not been ordered. They say this after saying it has been lost in transit. Will keep calling as not giving into them do bing me off. Shocking”

Helpful Report

Posted 4 years ago

“I bought a sofa from their clearance range on line. However it never arrived on the day it was due I was never contacted that they were not going to deliver due to the poor state the sofa was in I was told it should never of been sold to me. They offered me a credit note or full refund. So I decided to do the credit note. Due to sofa not arriving they offered me a loan sofa until my new sofa arrived once I’d been in store to choose one Guess what that did not arrive either the day stated and guess what they never contacted me either. Customer service is not working and they blame it on COVID Sofology allow dogs in their stores and apparently the sofa I was charged for was not fit for purpose due to dog et If you want to waste your time be fed a load of lies go to sofology If you want to good service go anywhere else”

Helpful Report

Posted 4 years ago

“Bought 3 Emperor sofas August 2019. Currently stuck with sofas that are not fit for the purpose of actually sitting on them as the cushions have no "rebound" meaning you have to plump them every single day - a total of 8 very large and awkward cushions. Customer service and "engineer" say there is nothing wrong with them. Please avoid this company as their customer service are the worst - as apparently so are their sofas!”

Sofology 1 star review on 7th April 2021

Helpful Report

Posted 4 years ago

“Worst company ever to deal with. I ordered my sofa last spring and was told it would take 4 months approx. The sofa was delayed by a month, and I even went in store at Lakeside to confirm the sofa had been ordered and was on its way. I was told yes. The scheduled date was approaching and I had heard nothing and when I eventually got through to customer service I was told they had no record of the order- almost FIVE months later!! They tried to find me a replacement/cancelled order and after a few weeks it was confirmed they had. The order turned up, and it was the wrong end piece- totally different colour from the rest of the sofa. They told me to keep this one until the new sofa was re-ordered. This was in October! At the end of March the new sofa finally arrived- only for me to find that two pieces of the sofa were damaged! I once again called and emailed customer services repeatedly. That was two weeks ago and nobody has even bothered to call or email me back. I have spent £7,000 on a sofa with a company almost a year ago, and not only do I have a damaged sofa, I have had zero contact with them- so as it stands I do not even know if this problem will ever be resolved. Genuinely stay away from them, I am complaining to every legal body I can find!”

Helpful Report

Posted 4 years ago

“I ordered the Lawson corner unit and an armless chair after waiting 12 weeks for it to arrive it was only half my order and none of the sections would fit together also the stitching in some of the cushions weren’t sewed properly. I phoned sofology and after waiting over an hour on the phone got an answer which I was told they would try and locate my missing part of the sofa and that an engineer could not come for another four weeks to fix the sofa so it can be joined together and they would get back to me to let me know where the missing part was . That was on the Thursday.I phoned several times on the Friday which I was told the same thing .As it is Sunday now I have been sat with half a sofa now for 4 days and my kids with nowhere to sit I am absolutely furious I defiantly will not be recommending buying a sofa from sofology to anybody that I know”

Helpful Report

Posted 4 years ago

“Appalling service!! Bought two sofas paid loads of money out. They won't repair a faulty sofa and engineers seem biased towards Sofology in their reports. Don't touch with a barge pole. Cheap furniture and appalling customer service. Will go under soon. By”

Helpful Report

Posted 4 years ago

“Probably the biggest scammer in the UK! I have purchased a new sofa at discount. I have been told that it was a new sofa and it would take 2 weeks to get it. First, I have waited for 2 weeks, then I contacted them. It turned out the item was missing and nobody cared to call me. They arranged another item(exact model). The biggest shock happened when I got the sofa. It was clearly used, full of stain and the package was already open. One side of the recliner has a loud squeaking, clearly something very worrisome. I have been still talking to their customer service, and I feel obliged to say, it was horribly rude and nerve-wracking. Please do not waste your money and time and go far away from Sofology!”

Helpful Report

Posted 4 years ago

“brought a leather sofa 2016 , after 3 months i had then out the sponge filling was failing. i was told that was the style[i knew they were fobbing me of.] fast forward 2021 feb , the sofa has totally failed , if you sit in it you just sink , at this point i must stress it is only my wife and my self . no children , no pets , both of us normal weight. i contacted the ceo [google her name] and was told the sofa has lasted over 2 years so nothing doing, i asked how long do there sofas last [am still waiting a reply. if i had brought from say JOHN LEWIS or the likes of thiss sofa would be replaced . my advice do not buy from sofology , there is no re-address , 2YEARS IS NOT LONG ENOUGH FOR THE LIFE OF A SOFA. most companies say a sofa should last over 8 /10 years . DO NOT BUY FROM SOFOLOGY , DO YOUR RESEARCH FIRST ,”

Helpful Report

Posted 4 years ago

“Bought a leather sofa just over 2 years ago and as 2 year warranty just finished I have to pay to get fixed. It’s the fact that I paid a large sum for this sofa and it has only survived just over 2 years. Leather started coming away from seems. So disappointed with this company. Do not recommend as quality definitely in Question.”

Sofology 1 star review on 30th March 2021

Helpful Report

Posted 4 years ago

“Delay to arrival; which to be fair was a possibility. However it went past the “expected delivery date” so I phoned them. Delivery should take place within 7 days of coming into stock; much longer plus if I hadn’t phoned them; would have been even later. I’d bought Cubos modular sofa with extra cushions and insurance; £4538. Sofa arrived damaged and without some of the scatter cushions. Around three weeks later they came to fix it; trying to tell me “it was just the foot”. They showed me a photo of where it had been “glued and screwed” and I pointed out that it wasn’t just the foot. Don’t know why they tried to lie about this. Emailed later that day; all fixed will close off ticket; we hope we have met or exceeded your expectation. Still nor news in cushions. Cue around five phone calls each time waiting around an hour to speak to someone. They emailed stating “will get back to you in 24 hours”. Nine days later I phoned and told them to collect the sofa and cushions and give me a refund. It took around 1.5 hours to “see if they could do that”. Damaged sofa and were in breach of contract not having fulfilled my order. Would never buy from again. Glad to see the back of it. Slow to refund, and I had to chase this up too.”

Helpful Report

Posted 4 years ago

“I ordered a coffee table and lamp table almost 5 months ago. Still received nothing! I understand that due to COVID there will be delays but 5 months?? Nobody replies to my messages and nobody gives me any answers!”

Helpful Report

Posted 4 years ago

“I placed an order on 2nd November 2020 I was told delivery would be mid February 21. I received an email saying they could not delivery until mid April and if I needed an sofa they would loan me one. I have tried to get in touch for the last 5 weeks via email and phone and still no one has been back in touch. I am very disappointed with their customer service. I will be going into the store as soon as it opens again.”

Helpful Report

Posted 4 years ago

“Their after sales service is atrocious..From the minute I got my 2 x 2 seater sofas I could see the fabric was sagging.. They kept telling me it was the nature of the fabric..After weeks of phone calls and also being ignored. They decided to send somebody to take a look. He said there wasn’t a manufacturing fault..I knew there was. Finally after 4 months and employing my own inspector. They accepted there was a manufacturing fault..Do not touch this Company. If something goes wrong god help you. Even the CEO will ignore you.”

Helpful Report

Posted 4 years ago

“Not fit for purpose. Fellini says in the middle after only three weeks and their customer service is non-existant. Don't waste your money on this appalling company. If you have and are unhappy, contact the furniture ombudsman and write to BBC Watchdog. Spread the word.”

Helpful Report

Posted 4 years ago

“Sat on 30 mins .. leather sofa .. looked like I’d had it 5 years !! Going back weds !! Absolute rubbish Iv got a leather sofa from sofology before they had their sofas made in CHINA!! And it still looks great 8 years on ., £1000 for 1 sofa .. that’s prob bought for £100 from China!”

Sofology 1 star review on 22nd March 2021

Helpful Report

Posted 4 years ago

“I wrote on here not so long ago about my sofa and how I had to wait three months after the delivery date for it to be delivered. When it arrived 9th January the arm was badly creased. I wrote to them regarding the the quality of the sofa. I sent photographs showing unsightly marks due to long term storage. They suggested sending someone out to try and resolve the issues. A lady called Paige arrive at my house on 25th January 2021 with her heat gun. She told me that the creases and ridge would be away within six weeks and if not, to get in touch again. Paige said that this problem was common with sofas that had been stored for a long period of time (which I had expressed my concerns about this very same thing before the sofa arrived). I have attached the photos which I have taken today, and there really is no difference at all. Another thing which my son has noticed is that this arm feels loose. I told Sofology that I wanted matter sorted as soon as possible, as I am not happy with paying the huge sum of money for a faulty sofa like this. They have just come back to me with this email: On review of your account, we have the following options available: - new arm covers - like for like replacement - credit note to choose something else - £250.00 keep it as it is Please advise how you wish to move forward. So I have replied with this: Thank you for your email and proposed offer to resolve this matter. However, I believe you have forgotten one of the options which is mentioned in your warranty, and I quote: Faults reported within the Sofology Warranty period - A full refund, a sum of money to keep it in its current condition or a full credit note. I am not interested in any of the offers you have proposed. I’d be happy with a full refund or the minimum amount of £1000 off the price of the sofa and I keep it as it is just as long as this does not affect or compromise my warranty and care plan which I paid extra for when I bought the sofa. What an utter disgrace. They have sold me a faulty sofa but do not even mention that I am entitled to a full refund. Absolutely terrible. I’ve had nothing but trouble with them since October 2020 when my sofa was supposed to arrive. I’d recommend you keep away from this company. I will update you with the outcome.”

Sofology 1 star review on 19th March 2021

Helpful Report

Posted 4 years ago

“Unfortunately our new sofa had a fault on delivery last November 2020. 3 visits to repair and unable to fix. Had great difficulties trying to contact sofology, on phone for hours, gave up. Their emails asked us to call, but pointless. The emails seem to be cut and paste, not person centred. Someone might call, after they advised they would call, they didn't and denied all knowledge of arranging a refund or that there was a fault. Arrangements were made for a refund and date to return sofas. Waited all day and no show. So waiting to see what happens next. Have informed trading standards as I fear they will not fulfill the refund. Although we do have the confirmation emails as evidence.”

Helpful Report

Posted 4 years ago

“Don’t do it. Sofas look great, delivery is great but all made with sub-standard products. So so many angry customers. Their CEO Sally Hopson doesn’t want to know and from some of the posts on Sofology angry customers on FB it would appear that their finance company is about to pull out because if you pay on credit/credit card the credit company has to take some responsibility so not surprising with all the claims.”

Helpful Report

Posted 4 years ago

“This company is awful, we order a sofa from the store it gets promised at start of January we receive it in February, considering we ordered this in end of august joke.. we get the sofa and it has a big brown stain on the back and didn’t notice this as the guys put it in ASAP and obviously they noticed this and kept it on the low having to move the sofa as we wanted to put some art behind it noticed this stain, we then ring them to say we want this looked at and removed they then say we have to wait 5 weeks for someone to come and look at this, then they give us 2 missed calls on my girlfriends phone when she working didn’t even knock on the door when I was waiting for them so we missed our appointment as they can’t knock on our door due to covid measures which is one big joke, makes me laugh how every company are using covid for bad customer service nowdays anything goes wrong ‘ooo covid’ and now for another appointment are asking for £70 pound haha, this made me laugh, This company are so happy to take your money but not happy to help you in the event u have any issues after purchasing aftercare is one big joke in the future as this is linked to DFS won’t use any of them!!”

Helpful Report

Posted 4 years ago

Sofology is rated 1.2 based on 1,666 reviews