Sofology Reviews

Name: Sofology
Rating: 1.22

1.2 Rating 1,655 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,655 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am now on my 4th delivery date and no sign of my order, its stuck in a warehouse in Aylesbury and missed the trunking time AGAIN apparently! Customer services are worse than useless.”

Helpful Report

Posted 4 years ago

“Absolutely terrible quality. The cushions do not support an actual adults weight. Fault sofa for which I’ve been waiting over 2 months for replacement parts. The customer service is actually quite good but I’d rather not have to deal with them at all. If the sofas weren’t so badly made you wouldn’t have to be constantly on the phone to them. £2000 wasted.”

Helpful Report

Posted 4 years ago

“Well well well..What a surprise! We are beyond shocked at the number of unhappy customers & all the negative reviews. We have had our sofa for 3 years, the leather is still good BUT the inner padding of the right hand seat/cushion has totally sunken & compacted within itself. This had led to continual back ache for both myself & my husband. Sofology sent out a Technician who did inform us that it was fixable & he'd arrange someone to get in touch & come out & would be able to put new packing in etc. Low & behold not long after the chap left we get an email from Customer service stating that they cannot do anything as we have gone past our 2 year warranty dead line..& their supplier no longer makes our style of sofa any more! What?....The guarantee on the website is so misleading..The internals are only covered for two years..where as the frame work is covered for 20 years? What gets most use? The seating of course! Durr! The cover offered for the internals etc. are totally ridiculous! It should be longer..Our sofa is NOT fit for purpose..We cannot take the cushions off the settee as they are sewn on! The settee is so uncomfortable, its knackered! Customer service didn't want to know. The visit from the technician just gives you all the flannel & bullshi*t to keep you happy, get your hopes up then nada!.. Thanks very much Sofology! We won't be purchasing or recommending you ever again! I think this is a case for WATCHDOG!”

Helpful Report

Posted 4 years ago

“Like many other comments on here. Got my sofas 2 years ago. Fixed cushion seating cannot be plumped so if you sit in the same seat (as most would tend to do as everyone has their favourite place) and weigh more than a feather, the seat dips and there is no way of plumping it. For an expensive sofa it now looks sh**. Support on line is non existant. I so wish I had not bothered to purchase this sofa now. Avoid Sofology.”

Helpful Report

Posted 4 years ago

“Ordered 2 sofas which.came yesterday rang cause they’re wrong color to what I ordered nearly 2 hours on phone and they just keep telling me it’s the right color. I’ve asked for a swatch but they say they haven’t got any and I’ll have to wait till showroom opens. Rang them again today but same old just keep transferring to another dept then tell you I’ll ring you back at when I’ve looked into it. Then an email come case closed because they still say they sent right colour. Never ever again would I order from this company”

Helpful Report

Posted 4 years ago

“Bought a 2 seater Bulgravia sofa with the standard 2 year warranty. After 3 years, the seat cushions are worn out, they are sewn in so cannot be rotated/flipped/plumped, feels like you're not far off sitting on the floor. Another issue being the leather is worn and discoloured on every seat edge and seam. Would not recommend Sofology, the finance agreements lasts longer than the furniture.”

Helpful Report

Posted 4 years ago

“I spent £2,000 on a leather corner sofa. Within months it was sagging and pooling badly, with only one 8 stone adult using it in the evenings. They sent somebody out who insisted on using a heat blower to shrink the leather, which made it worse. I then had the furniture ombudsman, who they buy into, so not independent in my view, treat me with a total lack of respect in my own home, he was intimidating and said he’d seen worse. Needless to say, I got nowhere.”

Helpful Report

Posted 4 years ago

“I waited six month for my sofa to finally arrive. I had three delivery dates and they never turned up...no apologies, no cancellation call or email. Phoned, texted, emailed and tweeted to ask the whereabouts of my sofa. After, weeks of trying to get in contact, I was told that they lost my sofa and couldn’t locate it anywhere. I was told on December 29th that they located it and would deliver on 31st. Two guys came to the door, didn’t even try to bring the sofa in, said they’d have to take it back and get the bloke with small hands to dismantle it. To be honest, I think they just couldn’t be bothered to try because they wanted an early knock off on New Years Eve. The sofa was delivered on 9th January, the guys had no problem with getting it through the door, it hadn’t been dismantled. So, my theory of an early knock off must have been correct! Anyway, the sofa has been compromised because of the long storage, but Sofology are not claiming responsibility! They said they’d send their guy around with a test gun to see if they can get the creases out! Absolutely disgusted at the customer service and the quality of the sofa...almost £4,000 down the drain!”

Sofology 1 star review on 18th January 2021

Helpful Report

Posted 4 years ago

“Purchased a Sofology 'China Clay' soft leather suite two years ago. The 'film' has started lifting on the leather on the arms and headrest. Sofology say it is outside the 2 year guarantee period and there is nothing they can do. They added that cleaning with anything other than their proprietary cleaning kit is detrimental to the leather and invalidates the guarantee. We were not advised of this at the time of purchase, neither can we find reference to it in any of the documentation. It actually started to fail within the guarantee period but we couldn't visit Sofology to explain our problem because of self isolating with the Covid-19 virus and shops being closed for business. They did eventually visit and inspect and said that the problem was result of contamination by bodily oils. We have had to purchase a new headrest (£220)from them which will take 14 weeks to deliver and they have offered to waive the fitting charge (£69) as a token of good will. I don't know how we can resolve the problems with the arms. Regardless of any guarantee period our argument is that this leather is 'not fit for purpose' if it fails in only two years with only normal wear and tear and regular cleaning using a reputable brand (Lord Sheraton) leather cleaner. The problem areas are getting bigger by the day and are now the size of 50p pieces. I would add that every time you telephone or email Sofology you end up with a different person and complaint number and it's frustrating to keep explaining the same problem every time. I feel that the only recourse left is to contact Trading Standards and see what their opinion is.”

Helpful Report

Posted 4 years ago

“Having waited almost four months for my chairs to arrive on the 8/1/21, I was very excited when they finally got delivered. Delivery was easy and straight forward. However, I immediately noticed three little feet on the bottom of one of the chairs had been broken and there was a hole in the same chair. The delivery man advised me to ring Sofology helpline which I did immediately. The helpline assistant talked me through the process and agreed to see if there were any identical chairs in stock. He suggested we put a date in the diary for the 26/1/21 for a technician to come and fix the chair just encase an identical chair was not in stock. I agreed for the technician to come and fix the chair provided the fixes was not noticeable. On the 13/1/21 the Scottish Government stated that non-essential visits to homes were no longer allowed. As such, I rang Sofology and asked for the chair to be replaced given the visit of the technician was unlikely to be deemed 'essential' and it was unclear when a technician would be able to visit to fix the chair. A Sofology representative told me they were unable to replace the chair until a technician visits my home to complete a report confirming whether or not the issue is a manufacturer default. I personally couldn't care less how the fault has occurred. The only thing I care about is that one of the chairs delivered to me is damaged. I have since been told that completing the report is a legal requirement. I seriously doubt this is the case because if I order a pair of jeans online from any reputable company and they are damaged I am able to send them back and get a replacement without anybody needing to complete a report. Sofology have since confirmed that fixing a hole in a chair is deemed an essential visit and they should still be able to attend on the 26/1/21. However, the fact that a technician needs to visit the chair before they are able to confirm there are issues and it should be replaced is ludicrous. Especially seen as I have already provided pictures and the two reps who have seen the pictures agree the chair is broken.”

Helpful Report

Posted 4 years ago

“I have all the problems that every other person below has reported. This is a disgusting company! I have not words to explain how bad they are. I had already written my bad reviews hoping to help someone else and to avoid feeling the way I felt after I had purchased the sofa from this company. The reason I am writing now is that I finally decided to buy the foams from Efoam (very good). It looks like I have fixed my problem.....at least until the sofa doesn’t fall apart. Avoid Sofology people!”

Helpful Report

Posted 4 years ago

“Had a sofa 1& half yrs cushion all gone saggy & flat had technician out , for him to plump it up take pics for his report & say there’s nothing wrong with it & you just have to plum it up once a wk , but you sit on it for half an hour & see pics below for results, i took insurance out when I bought the sofa saying it covers any problem,( GUESS WHAT NOT WORTH THE PAPER ITS WRITTEN ON ) so now they have a report from there technician the case is closed won’t come out again to sofa for second opinion, & like I said to the 4 different ppl I spoke to today I have to plump the cushion up 3 times a day , to make it look presentable, Iv worked un upholstery factory myself many yrs ago so I know exactly why I’m talking about , I’d also like to say I have done exactly what they told me to do rota the cushion & plump every wk for general wear , I also know to expect it to go flat a little knotting stays perfect, but this I a ridiculous amount off excess fabric, I can purchase new inserts £136 just for my sofa , I would strongly recommend ppl to read reviews before stepping one foot in sofology because there aftersale is disgusting disgraceful would not have another sofa from there even if it was free , so £2800 pounds after I need to consider my opinion to buy another sofa , to be fare my sofa I got rid of after 14 yrs was in better condition ,”

Helpful Report

Posted 4 years ago

“Terrible after sales my sofa cushions are faulty as the fabric keeps turning round every time you see sunny so you have to unzip and reposition the foam to the fabric every time it’s a joke I took out extra insurance on this after numerous emails asked them to send somebody out to check this guy with arms the size of pop I came out to do exactly what I do with repositioning the fabric across the foam which not only the zip cuts into my arms but my arms aren’t the size of Popeyes in order to do this so it’s very difficult. I then emailed and complained again on my emails just got ignored do not take out the extra insurance better still go by sofa elsewhere avoid this company at all cost I now just want to throw the sofa in the tip”

Helpful Report

Posted 4 years ago

“You are better going to your local tip the quality will be better there than from these jokers”

Helpful Report

Posted 4 years ago

“Great service! Terrible sofa's!!!!!!!!!!!!!!!!!!!! The sofa's are terrible with no longevity. In the show room you are given the full works, E.G, the shop workers telling you they don't get commission,blah, blah and more blah. You are pushed in to buying accident insurance on your large purchase so that you think you will be covered for every incident at home and ware and tear during your credit agreement. Ding, Ding, 1 year down the line and you start to notice faults with product and like all new customers you call customer service to seek advice or possibly access your so called insurance policy. Ding, Ding you are then passed from one agent to next. 2 hours later you finally speak to some for them spout jargon your already know! What they fail to tell you in the shop is that you cushions have 33% reductions in the first year and continue to decrease because of the type of material they use. My £2000 sofa is like sitting on the floor and all they do is send you "how to" video on how to plump up your cushions. Its a complete joke! The great thing about having a very large following on social media is that you can share your experiences with them and influence others on not to shop at SOFOLGY! Its a complete con!! Go some where else people!.”

Helpful Report

Posted 4 years ago

“Purchased our sofa InAugust, was due in November. No communication from them, no ETAs no nothing. I have spent hours and hours on hold to their phone lines but they just have useless staff. At one point they gave me a date, so I took time of work to wait for this. Late in the day I ring up only for them to say we don’t have stock of the sofa... so why the hell has a delivery been arranged with NO SOFA?! I suspect the lady on the phone made a ‘false’ delivery to get me off the phone. Atrocious. I have sent countless complaint emails and generic support emails, I am still waiting 4 weeks for a response! Fast track to two weeks ago, they agreed a refund and someone would be in touch (again). I still have not received my refund or a call from the finance team two weeks later!!! What a joke of a company.”

Helpful Report

Posted 4 years ago

“Worst company ever to deal with Customers service is terrible worse the SCS and DFS. Avoid at all costs horrible company to deal with”

Helpful Report

Posted 4 years ago

“I would like to share my experience with Sofology. I ordered over 5k worth of sofas at the end of august. Upon ordering I was lead to believe that they would be delivered at the end of November. I was contact towards my expected delivery date stating that the order had been delayed. After lots of chasing and hours on the phone I finally had my order delivered today. All of my items were either damaged or had bits missing. The worst being the frame on my sofa bed having split into. Other issues included missing sofa legs and marks in the fabric. The quality of the product that was delivered was shocking and completely different to that in store. The delivery driver recommended that we refuse the delivery which we did. So after months of waiting, thousands of pounds we still have no sofas. My advise is to avoid this company at all costs.”

Helpful Report

Posted 4 years ago

“Sofa and chairs delivered fine. Still waiting for delivery of 1 cushion. On delivery, the recliner mechanism on one of the chairs was faulty. Replacement part was ordered, for which we are still waiting. Originally told 1 week delivery, but when we finally got through to customer service, were told delivery was 2 weeks. that has elapsed and still not received. Now unable to get hold of customer service for an update either by phone or on the live chat on their website-waited over an hour and still no reply. They are happy to take the money, but not so forthcoming when there is a problem.”

Helpful Report

Posted 4 years ago

“Cannot get through your customer services team. 18 weeks for a rug to be delivered??? Disgusting-they dont make the rugs!! Plus they sent my mums sofas to my address!! Good job she had paid for them, as they would have taken them back”

Helpful Report

Posted 4 years ago

Sofology is rated 1.2 based on 1,655 reviews