Sofology Reviews

Name: Sofology
Rating: 1.22

1.2 Rating 1,654 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,654 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

Visit Website

Write Your review

Tell us how Sofology made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

287

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 Failed deliveries, ALL promised call-backs don't happen and if you don't call at 8:30am on the dot you are looking at a 3hour waiting time just to get cut off. Check The BBC watchdog section on them.”

Helpful Report

Posted 3 years ago

“I ordered and payed for a new sofa back in April, no sofa, no updates, hours on the phone, lots of emails. Terrible customer service. PLEASE DO ORDER 🤬🤬🤬🤬”

Helpful Report

Posted 3 years ago

“Honestly if I had seen the BBC Watchdog section on Sofology before purchasing our sofa I would have avoided at all costs. Exactly like the rest of the legitimate 1 star reviews on here (I am sooo convinced the 5 star reviews on here are friends/family/paid) - we got the text to book a slot, booked the slot, drivers called us on route and when they arrived the sofa wasn't loaded.. If I wasn't already mentally prepared for it I think I would have been gutted. So they call their depo, we go through to webchat with the 'typical response in a few minutes' and just received a response over 72 hours later from Katie not having even read the query... Couldn't make it up. Luckily we're in contact with the branch we ordered from and they gave us some kind of insight that we should expect another text to rebook delivery this week and we need to hold out. So we shall see, we could still go up a couple of stars that it was an accident and it's solved or we might be going through the banks to get our money back for a sofa we haven't received.”

Helpful Report

Posted 3 years ago

“Worst experience ever nobody responds to queries easy to buy sofas but don’t have them & everyone refuses to reply to this!!! Avoid at all costs”

Helpful Report

Posted 3 years ago

“11 months of misery with this company. Spent days trying to get through to customer service, it often cuts you off after waiting an hour! Still don’t have the right items so now would just like my money back so I can start again elsewhere. Waiting for a response...........”

Helpful Report

Posted 3 years ago

“STAY WELL AWAY.. We have been left for weeks and weeks without our new sofa.Just deckchairs.I could write a20000 word essay with all the wrong going ons .Even contacted CEO on 2 occasions but surprise surprise no reply.”

Helpful Report

Posted 3 years ago

“Do not buy from this company worst customer service ever No uplift and collection no one contacts to let you know!! Have to drive back to store to speak to someone as you cant get through to customer services Problem resolved only to be cancelled the second time!!! Then suite is lost on their computers! Anyway finally delivered its brown when I ordered urban grey. I have sent2 emails to customer services as it takes 72 hours for them to get back to you a week later still no reply”

Helpful Report

Posted 3 years ago

“Nice good quality I loved sofology furniture”

Helpful Report

Posted 3 years ago

“Unable to find my order, had a delivery slot of 7:30 -10:30, 4 hours later no delivery, no contact from anyone and unable to get any answers where it is. Webchat has no response for over an hour, call lines cut you off, absolutely disgusting service”

Helpful Report

Posted 3 years ago

“We bought our 2 two-seater sofas and a footstool at the York outlet. It arrived in January 2019. At first, it was fine but the footstool has lost its colour in patches. Also, the cleaner's (which are very expensive and really not much good) was used as directed from new We previously owned another leather suite for over 20 years and it was looking a little used, but the colour and finish were fine on the older one. We haven't tried to get in touch with Sofology as we have NO hope of any rectification work being done. BUYER BEWARE!!!!!!!!!”

Helpful Report

Posted 3 years ago

“After waiting for 13 weeks our sofa arrived with loose baggy material, scratched, scags and stains on it and generally in really poor condition. Sofology agreed to send us out another one and after another 13 weeks the replacement was much of the same and had to be rejected on delivery. Expecting them to maybe replace the material at their site they decided against that and put an order on for another replacement which I waited again 13 weeks. I had zero faith the 3rd would turn up in any better condition and I was correct it was rejected by myself on delivery just yesterday. On going for me at the moment but I would never use or recommend this company ever!”

Helpful Report

Posted 3 years ago

“This company are thief’s who steal your money and don’t order a sofa 14 week wait and no sofa delivered apparently it’s lost hate this company with a passion no customer service staff no online chat staff they just completely ignore u they need shut down IMMEDIATELY”

Helpful Report

Posted 3 years ago

“The delivery was on time but. Only one sofa came not the other nor cleaning products came l rang a few times and emailed no luck l said you got 1 week or we cancel the agreement never again disgusted how they treat customers you find you can't get hold of them”

Helpful Report

Posted 3 years ago

“After a good ordering experience I was happy & impressed with company & products. Sadly it all went wrong after the Delivery Date was set. I was called on 30 June & told my order wouldnt be coming ( despite my receiving an email the day before to say it was ) - the sofabed had been mislaid but now found in Bristol. No one updated me so on 1 July I was on leave & spent 3 hours holding; Laura tried Bristol & failed. Laura said she would call me to update; said they are doing weekend deliveries now then failed to call me. I returned to work & customer services closes unhelpfully at 5pm on the phone; so I'm down to umpteen web chat messages and emails that go unanswered. Tried using 'My Sofology' - firstly the password system is highly irritating as it doesnt remember you & I've had to reset it every time I go in. All my chat messages are there but only a 'bot' responds. My order is nearly 2 weeks overdue. I cant change the delivery date as it's set. I'M SO VERY DISAPPOINTING AFTER SUCH A GOOD BUYING EXPERIENCE. My guests had to sit on garden furniture & stay at a local Premier Inn. BUT its the feeling of being helpless, sidelined and neglected that sticks in my throat! I emailed the MD last week and guess what? No response. I guess they overextended themselves. I could accept being told to wait 2 weeks at least I would feel Im in the 'queue' as it is I dont even know if the goods I've paid for are reserved and I will eventually receive them. Apparently Im due a £50 credit for missed delivery ... does that accrue for every week they are late?”

Helpful Report

Posted 3 years ago

“AVOID AT ALL COSTS- the customer service is diabolical See the Facebook complaint groups for this company. The "my sofology" app and the online web chat doesn't work and the wait time when calling is horrendous - over 65 minutes on 4 occasions. Still waiting for a response to my emails. Still have not had a my receipt, let alone the VAT invoice which is a legal requirement for business to business. Very shocking customer service. Seems the other reviews are correct that the minute your delivery/order goes wrong - which seems to happen a lot - your left high and dry and totally at their mercy. You have been warned. I will be contacting the VAT office to ask them to audit the company as they are clearly breaking the rules.”

Helpful Report

Posted 3 years ago

“if I have ever read this review, ill never bother ordering online, after 4 weeks they confirmed that they have the money and the order number , recipient details for my order and they are still asking for more information, i have ordered a mobile phone for a needy student due to online learning they are siting on my money and not delivered , So Don't use them”

Helpful Report

Posted 3 years ago

“Worst service l have ever had from a retailer. I would have to write a 10,000 word essay with the issues with them. Happy to take your money but if anything goes wrong they just don’t want to know. They lie and side step.”

Helpful Report

Posted 3 years ago

“Had my sofa and chair for 9 weeks looks years old, I could cry. Stitching coming apart, sagging, leather worn, creasing. Company does not care, they say leather goes like that. I live on my own and work 49 hours a week as a nurse so I have hardly sat on it. AVOID THIS COMPANY”

Sofology 1 star review on 11th July 2021

Helpful Report

Posted 3 years ago

“I have no idea how Sofology has all these great reviews. The store in Chester is great, staff are helpful, but once you've signed on the dotted line, your life (and money) are at the mercy of the After Sales Team - who quite honestly, couldn't care less if you cancel or not and after waiting for months for your new sofa, will quite happy cancel when it doesn't arrive. I ordered a sofa off them in April - it was due to arrive finally on July 7th - they took it to my old address and I haven't seen it since. They initially told me it was my fault, but having gone into the store with my delivery address in hand, I proved that was not the case. A gentleman in store has been trying to help me - but all he could say was that my sofa had been returned to the depot, hundreds of miles away and until it arrived there was nothing anyone could do, but he would keep trying. Well it must still not have arrived - almost a week later. Now they don't even reply to my emails, I can not get through on the phone, (waiting is over an hour minimum and they cut you off frequently) and the 'web chat help' (that responds in minutes apparently - Not) is more than useless! After telling me there was nothing they could do until it arrives at the depot and refusing to allow me to speak to a Manager, they no longer respond at all. I have not been rude or abusive at all. So now they have left me £3000 out of pocket and siting on deck chairs!! Even the CEO doesn't respond, disgraceful! Never ever have I had the misfortune to deal with a company like this - its shocking. No wonder there are Facebook complaint groups for this company. Check them out before you buy. Because the minute your delivery goes wrong - which happens a lot - your left high and dry and totally at their mercy. Almost a week later - and no resolution. No sofa - no date - no contact and no response....... Beware!!”

Helpful Report

Posted 3 years ago

“If you have problems with Sofolgy, which you are bound to have because, their product and customer service is rubbish, just email them and threaten to go to your local store, and tell their prospective customer how rubbish they are. I was forced to do this after they completely ignored my emails. They then contacted me within a couple of hours, and gave me a full refund.”

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,654 reviews