Name: Sofology
Rating: 1.22

“Had our 2 matching leather sofas for 3 months now, seat cushion collapsing along the front bolster. Have been told that I am sitting on it wrongly. I must sit with my bottom fully to the back of the seat, my back against the backrest and my legs at 90deg. bend from my knees. I never knew that. When I sit with my legs out straight and my heels on the floor the seat is at a 45deg slope. But it's not a manufacturing defect, I'm to blame. You couldn't write it, could you? Buy elsewhere !!!”

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Posted 5 years ago

“Would give 0 star but no option do not ever buy from sofolagy absolutely worst sofa we’ve ever had they sent there own upholsterer out to look at it they said was nothing wrong with sofa said they wouldn’t except an independent report also had to make a claim for water stains on cushions ( we paid extra for sofa shield platinum fabric funiture protection £195) just received a letter to say they won’t except the claim to say I’m mad is an understatement 😡😡😡😡”

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Posted 5 years ago

“2 sofas delivered yesterday, one damaged and other with flaw in material. Very disappointed. Now it’s hassle and weeks of waiting no doubt instead of enjoying new furniture. At least the delivery team were really good. Expecting some great service from you now Sofology to get this sorted!”

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Posted 5 years ago

“Terrible experience and very rude customer service. Would give zero stars if I could. Sofa delivered with severe damage. They ordered a new one. Was going to give benefit of doubt as they ordered new one immediately. That was delivered damaged! Rejected and they were supposedly going to restore to showroom standard and re-deliver. Came back even more damaged and rejected again (so still have the original very badly damaged one). Now refuse to send another and say will have to accept the second damaged one (as less damaged) and then have repaired in my house! I did not pay full price for a sofa to be repaired in house- and anyway state of last attempt at a repair gives me no confidence at all. So now having to return for full refund and go buy elsewhere. Such an awful experience and customer services useless, Even passed to priority team- they are about the rudest people I have even spoken to in my life and just make it seem like the issues are your fault, not theirs- even said it must be my house! The second sofa was rejected before it even got into my house! Only positive in all this are that delivery men have all been brilliant. DO NOT GO ANYWHERE NEAR THIS COMPANY”

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Posted 5 years ago

“Do not use poor quality & they take your money & run, do not use”

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Posted 5 years ago

“had my sofa for five years still looks great highly recomend”

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Posted 5 years ago

“Ideally a 0 star but need to select at least 1 star therefore 1 star. We have had really bad experience with sofology and their sofas following purchase. We purchased perfect sofas and paid a very high price for sofology but unfortunately sofology failed to resolve issues bought to their attention during warrenty period. Sofology sofa's are of bad quality, poor workmenship and the material/leather is also of very bad quality. They don't just sag so quickly but the leather also peels in no time. The customer service staff are trained to very sweet but will not address the issues. The manager will also not speak you when asked to speak to them. I would advise you save your money, time and energy and purchase from elsewhere where warrenty is an actual warrenty and fulfilled correctly.”

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Posted 5 years ago

“We had our sofa delivered yesterday and the service we had from the delivery team was excellent. They were friendly, polite and very efficient.”

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Posted 5 years ago

“ordered online, estimated 5 weeks, delivered in about 4. sofa (midas 2+2 corner group) is beautiful. two delivery guys were pleasant and very helpful with tricky access.”

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Posted 5 years ago

“Purchased a clearance undamaged 2 and 4 seater. When delivered found some damage. It was rejected and sent back for repair only to come back with central legs missing and more damage. The repair was of unacceptable quality. Rejected again for refund. No personnel phone apology just email. Stating many times they have tried to contact me but I have no record of this. When I complained about the damage to the Tech customer service team they replied ' you did get a discount ' There was no damage to these settees when viewed in showroom and to be be delivered damaged goods and be told that comment is disgusting. I will never use Sofology again. Totally unacceptable. Seems to me, bigger the supplier the little man gets troden on.”

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Posted 5 years ago

“Worst sofa I’ve had !!! It’s grey with beige zips !! I was told nothing wrong with it as had to have someone out and was told it was down to the dressing of the cushions!! One side actually measure 3/4 ince smaller than the other on the pipping !! If you have arthritic hands you’ve got no chance to at least try to dress it oh and by the way you need to do this every day !! Never again wold I purchase from this store or ever recommend to anyone for sure !!! It think it if I get 2 or 3 years out of it that will be it !! Waste of money !!! Absolute shocking !!”

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Posted 5 years ago

“SOFOLOGY HAS BEEN BRILLIANT - I read all of the bad reviews (and was really worried) but I must say they have been fantastic from start to finish. We bought the sofas from the sofology clearance online so got a great price. The sofas then arrived really quickly and we were kept up to date regarding the delivery time slot etc. Then on the day we were unable to get them through the door (DOH!) and the delivery team managed to get them through the window, put the legs on, got them into position and took away all of the rubbish too. More importantly the sofas look great and are so comfortable. We are delighted by the sofas. I asked loads of people at work who had also bought from sofology and they had a great experience too so I think it may just be that people are more likely to write a review when something has gone wrong. I have been extremely impressed by sofology. Best service and value for money.”

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Posted 5 years ago

“Really like our sofa. We had a small rip and someone came out. Said they can't fix it and we can have a new sofa but can keep our old one as well. Gave us a 2 grand voucher which is same price we paid for ours. Amazing all these negative reviews. But my experience is a good one.”

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Posted 5 years ago

“poor customer service”

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Posted 5 years ago

“Bought a three and two seater leather sofa from sofology about 6 weeks after delivery the seat pads had stretched and are rucked up .The back cushion on the 3 seater is loose and baggy the filling not now filling the leather . we contacted sofology technician came ,seemed to be looking for manufacturing faults and because he couldn't find one gave advice to stretch the seat pad leather after each time sat on and bang and pat hard the back cushion. The technician also advised NOT to sit in the same place on the suite each time you sat down. Got a call from customer services who stated that no manufacturing fault and as far as they were concerned the matter was resolved despite the fact they knew we were still not happy. So the leather rucking on the seats is NOT a manufacturing fault . The back cushion now not being filled out by the cushion is Not a manufacturing fault. Not being able to sit in the same place on the suite to lessen the above Not a manufacturing fault . Not interested at customer service, seems that if the technician says no manufacturing fault you are wasting your time because as far as they are concerned all is well. but remember don't sit on the suite .I have had previous leather suites from the company without issue so why on this occasion.”

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Posted 5 years ago

“Sofas arrived with legs smashed off. Accidents happen I suppose. My real issue was with how they handled it. I sold my sofas the day before delivery so when they arrived damaged I sent them away leaving me without a sofa. All the people I spoke to didn’t seem to care, just offered a refund with no recognition of the inconvenience. Worst service ever!”

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Posted 5 years ago

“Do not buy from this company their warranty is worth nothing. One year old and the leather is peeling. We were told this is our fault because we put out feet on the sofa. What a joke! One we don't put our feet on it and so what if we did because we also have a foot stool made for the same leather. Funny the foot stool is not peeling and my feet go on it everyday! Right from the word go the technician that they sent out to see this was trying to prove it was our fault. Well that is a poor way to treat a customer who has spent a lot of money with you! Well never again and I'm going to tell as many people as I can about the poor quality of the sofas that these people sell leather sofas that are not of merchantable quality in my option! I can't believe they can put in a report customer put feet on the sofa so it's accidental damage. Save time and pain and go to another high street shop!”

Helpful Report

Posted 5 years ago

“Do not buy from this company their warranty is worth nothing. One year old and the leather is peeling. We were told this is our fault because we put out feet on the sofa. What a joke! One we don't put our feet on it and so what if we did because we also have a foot stool made for the same leather. Funny the foot stool is not peeling and my feet go on it everyday! Right from the word go the technician that they sent out to see this was trying to prove it was our fault. Well that is a poor way to treat a customer who has spent a lot of money with you! Well never again and I'm going to tell as many people as I can about the poor quality of the sofas that these people sell leather sofas that are not of merchantable quality in my option! I can't believe they can put in a report customer put feet on the sofa so it's accidental damage. Save time and pain and go to another high street shop!”

Helpful Report

Posted 5 years ago

“Took delivery on 7/2/20 of our leather suite. Contacted Sofology today, 10/2/2020, as the filling in some of the cushions is well below what is acceptable causing big creases in the leather! I was contacted by an advisor who informed me the call would be recorded, no probs on my part, HOWEVER, as soon as I advised her that our calls are recorded, she said she would have to terminate the call!!! WHY?! Really does not fill me with confidence, neither do the reviews on various other sites! We paid £49 extra for ‘Easy gliders’ which turned out to be bits of plastic that stick on to the sofa feet...the sofa would NOT glide, when I mentioned this I was told its a new line and we are aware they do not glide on thicker carpet!!! If I had not mentioned it they would of pocketed the money! I find this company very deceitful and untrustworthy. I was hoping for a much better experience sadly this gas not been the case, I feel ripped off and wasted our money. Plus goodness help you if you wish to have a delivery on a day to suit!! AVOID”

Helpful Report

Posted 5 years ago

“Expensive sofa confirmed with customer services that it wouldn’t sag as per previous reviews but still did. Asked them to listen to the telephone conversation but still adamant that the sofa was okay what a load of rubbish. have Given the sofa to my dog to lay on and abuse. A total waste of money do not buy from them or take their word for anything. Very rare for a me to leave a bad review but had to warn other people. Even sent a email to the UK CEO Who I have met before and the person who just passed it on to customer services to give me a load of rubbish. Shame on this company”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Sofology Reviews