Sofology Reviews

Name: Sofology
Rating: 1.22

1.2 Rating 1,654 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,654 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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287

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought two sofas the one is not used very often so still looks good but the other has gone saggy on the two seats used, very disappointed as it looked good. No wonder they ask you for a review on ordering, of course I wouldn't as hadn't received the sofas.”

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Posted 5 years ago

“Ordered a yellow sofa from the Leicester branch, delivery was on time. Looks lovely in my summer house.”

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Posted 5 years ago

“Got to be the worst furniture company when you have a problem. They just don’t want to know about seat problem just keep say Union Jack method to sort out uneven seating pads”

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Posted 5 years ago

“Bought my sofa only 3 years ago paid a lot of money for it after just 3 years the leather has discoloured in places and the padding in the foot rest has disintegrated already after many emails and a phone call Sofology basically said tough I even paid £300 for extra protection and apparently that won’t even cover it ? Shocking I gave away a 15 year old sofa that looked in better condition than this one does”

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Posted 5 years ago

“Bad experience. If reviewing you should let other review web sites know how bad Sofology are as they Getty to place a review on another review web site which is based on taking an order rather than on actual delivery/goods giving a completely false impression . We gave a 5 star on the original ordering process . What a mistake as it makes it seems as if they are a great company which 3 months down the line and with no delivery they definitely aren’t!!”

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Posted 5 years ago

“Months have passed and the coffee tables are still in their warehouse not delivered. A shambles to be honest”

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Posted 5 years ago

“I would give no stars if possible . Had sofa and chair delivered 11 days ago try to raise a fault 3actually !!, they want batch number which is under the sofa ( I'm not going to be doing that ) then said im not authorized on the account anyway. Although 3 times my husband told them I must be on it as he works away . At this point I lost my cool and said the company's a joke I'll have a refund it they keep this up . Woman on customer service then said well you will be charged over £500 !! SO LET ME GET THIS STRAIGHT THEY MAKE YOU JUMP THROUGH HOOPS TO GET A FAULT SORTED THAT WAS ALREADY ON THE SOFA AFTER DELIVRY AND THEN WANT TO CHARGE YOU £500 TO TAKE IT BACK FOR REFUND . Please I implore you do not commit to buying a sofa from Sofolgy it will save you stress and depspair. We are tied to this terrible company for 4 years!!!!!”

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Posted 5 years ago

“Don't even bother trying to get a problem solved. The customer service team is appallingly bad.”

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Posted 5 years ago

“I feel l was totally missed sd the accidental cover insurance when l stated to the sales lady that l had dogs. I was assured that l would be covered by pet damage....1 claim a year up to the value of the sofa. Castelan insurance have stated the damage to my sofa is not accidental but wear and tear and the sofology team state it's not wear and tear but accidental damage!!!! It's got to he one or the other.....my suite is just over a year old and cost 3k......l am not amused and have contacted the financial ombusman......do not take out this insurance.....its just robbery!!!!”

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Posted 5 years ago

“Absolutely disgusting company do not fool for the sales team no hassle friendly service they are just a mirage leading you into your nightmare. We purchased the Massini in the first few days we noticed the leather was going saggy also that we was sinking . We complained a technician came out in disbelief he asked if we had purchased a refurbished sofa although the sofa was now only 3 months old he told us we needed a new sofa.However when customer service emailed us stating it was booked in for repairs and that we only needed new fillers we stated we wanted our money back they said they had right to repair. We gave them that right we was told parts will take 5 weeks to get delivered and we had to take the delivery of the parts which we refused. They could not even give us a date that the repairs would be carried out four months later the technician was finally booked in then cancelled at five o'clock the day before he was due to come having booked the day of work. Ten days later we was rebooked the technician phoned at seven o'clock in the evening with emerdale blaring in the background to confirm he was coming two hours after he was due customer service called us to let advice us that the wrong parts had been delivered to them this has been going on for nearly five months now we demanded or money back they are now willing to do this but want the sofa back within seven days knowing we will be without a sofa for weeks while we look for a replacement . My partner has had five months of tearful and stressful phone calls we have been passed from piller to post not once have they contacted us we have done all the chasing this company has caused arguments in our houshold they are rude liars and uncaring please do your homework on this company before buying your sofa .”

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Posted 5 years ago

“The most horrific store I've ever been to. Bought in store, CASH transaction took one and a half hour to process!!!!!!! Ridiculous! Bought a chair, 26 Dec, it was available to be delivered there and then. Delivered end Jan, damaged, no power pack. Such a drama, emails, phone calls, no solution. NEVER go near this store.”

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Posted 5 years ago

“Awful customer service. Each person we spoke to passed the buck onto other employees. They also made it extremely difficult to make a formal complaint.”

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Posted 5 years ago

“Delivered sofa with a hole in, wouldn't let me reject delivery. After over 5 months of countless emails, phone calls and engineer visits, they have finally admitted they cannot resolve the issue.”

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Posted 5 years ago

“Terrible quality. After a battle I was not going to lose, I finally got a 'goodwill exchange' from Sofology, for the two sofas I purchased from them that literally fell apart one bit after another in the 18 months we had them. The replacements (which I paid 30% more for in the hope they were better quality), have been reasonable (still have some gripes but hey) until today when one of the seats has decided to collapse. No doubt another faceless communication will follow my email to them requesting an urgent repair, where they will not have the parts when they arrived, or, cant repair it as its 'structural' and require me to have another 3 days off unpaid to get it sorted........ My advice - go elsewhere, and pay a premium for quality, not this shoddy Chinese made rubbish.”

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Posted 5 years ago

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Posted 5 years ago

“Purchased a Parma 4 seater electric recliner sofa December 2018,,had them out a few months later,,because pins were sticking out of recliner foot area which I scraped my fingers on while cleaning,,...recliner mechanism stopped working 1 YEAR later!! Technician said motor has gone,,new one coming in 10-14wks!!,,,been a right eyesore over Christmas with recliner flapping,,,we paid a lot for the sofa,,& didn't expect this after 1 yr....I won't be recommending Sofology to any one,, very disappointed .... plus the seating area is getting saggy ,,,,but not complained about that,,because we do sit on it in the recliner seats,,,there's 2 of us,, so we are going to sit there,,but I know they'll say change places regularly,,,but after only a year??”

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Posted 5 years ago

“Terrible customer service, a complaint that could have been rectified over a phone call took over a month and an engineer visit. Would not but anything from this company again.”

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Posted 5 years ago

“Shocking. Purchased a rehome me sofa with declared faults which happy with. On delivery, Sofa not installed properly and identified lots more faults which weren’t disclosed. Reported faults same day. Technician came 3 weeks later, literally ripped sofa apart and could see how cheap the wood and fabric is! Technician said manufacturer fault. Yes sofology agreed refund or credit note but had me over a barrel unless i paid double price for another sofa! Rude customer service, nightmare to get through to and they just don't care. Reluctantly agreed a pathetic resolution as we were At stalemate 7 weeks later and to just cut all ties with this ‘company’, so NO i would never ever buy from them again or recommend them. Avoid at all costs!!!!”

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Posted 5 years ago

“Would actually give them ZERO stars!! Purchased a 2 and 3 seater sofa off them 20 months ago and they are appalling quality and poorly designed (a furniture technician sent out by them said this)! He said the best thing for them to do would be to replace both sofa's but they have emailed us to say they have ordered parts for the 1 sofa and not the other even though it has exactly the same problems and the wait for the parts is 10-14 weeks. I then rang them to ask why they are only going to repair the 1 sofa and just got fobbed of with 'we're really sorry you're not happy with your furniture'. The operator said this to every question I asked her and wouldn't discuss replacing them or refunding us. They are the most expensive sofa's I have ever purchased but once Sofology have your money they couldn't care less and their Customer Service is shocking. I'm left with 2 rubbish sofa's that are an embarrassment and are only worth throwing away. DON'T PURCHASE ANYTHING FROM THIS COMPANY.”

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Posted 5 years ago

“Wow guys, thank you all so much for taking time to write reviews on Sofology. I’ve literally just read the first ten or so, and there isn’t a single good review! It’s all hassle, poor quality, bad service and rubbish sofas! I’m so glad I’ve read about your experiences before parting with my money. I need to finally change my 30yr old Multiyork sofa but I will make sure I drive straight past Sofology! Sorry to hear you’ve all had such a terrible time of it 🙁. Sofology need to get their act together!”

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Posted 5 years ago

Sofology is rated 1.2 based on 1,654 reviews