Soufeel Reviews

Name: Soufeel
Rating: 3.68

3.7 Rating 862 Reviews

67 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Soufeel 1 star review on 9th January 2025

Arturo Verduzco

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There were scratches when I received my plaque and they are sending me a replacement now, good communication skills and are willing to fix any problems u may have .”

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Posted 4 years ago

“The shipment came on time, the bracelet was damaged, they responded to my email right away and replaced my bracelet, excellent customer service.”

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Posted 4 years ago

“I initially thought that my mistake could not be put right. But they helped me a lot and they were always available and patient. I still haven't received my order, but I think they did it right.”

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Posted 4 years ago

“They helped a lot. I'm stil waiting fore my package though, but still really helpful and patient.”

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Posted 4 years ago

“It's really nice”

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Posted 4 years ago

“Soufeel have been very helpful sorting out a problem for me and were so polite when they were waiting for a response from me and I hadn't got back to them nice jewellery good price and quality and good customer service.”

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Posted 4 years ago

“Great communication and solved my query.. Thank you..”

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Posted 4 years ago

“Customer service responded in a timely manner and helped me solve the issue. Excited to see what the finished product looks like.”

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Posted 4 years ago

“I had a problem with an item I ordered. Issue was fixed.”

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Posted 4 years ago

“Standby customer service when needed due to delay in shipment. Explained when asked what’s the progress. When product was delivered- worth the wait. Lovely prezzie for a special friend.”

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Posted 4 years ago

“My package was lost and customer service was extremely helpful and understanding”

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Posted 4 years ago

“The customer service is very good. I’ve received helpful assistance instantly. The items are stunning. My mom was so happy when she received the photo watch as birthday gift.”

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Posted 4 years ago

“Customer service is great”

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Posted 4 years ago

“Very helpful had problem with my order they sorted it out straight way really happy with there service”

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Posted 4 years ago

“By taking good care of my order.”

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Posted 4 years ago

“I just want to say that the customer service it’s incredibly great! Always answered me faster and they tried to helping all the time and also with great attitude!!! I had problem because the pandemic not because the company! But they always made me confident fot my order!”

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Posted 4 years ago

“Recieved my order today of a chain & watch really good quality so happy with my order will defo order again thanx😀”

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Posted 4 years ago

“Love there products ❤️”

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Posted 4 years ago

“The customer service reps were great they took care of my issues with no problem!!”

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Posted 4 years ago

“I got a great experience with the customer service people. They answered me all the time and resolved my issue without any objection. I,m very happy with my personalize blankets.”

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Posted 4 years ago

Soufeel is rated 3.7 based on 862 reviews