Soufeel Reviews

Name: Soufeel
Rating: 3.67

3.7 Rating 877 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful had problem with my order they sorted it out straight way really happy with there service”

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Posted 4 years ago

“By taking good care of my order.”

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Posted 4 years ago

“I just want to say that the customer service it’s incredibly great! Always answered me faster and they tried to helping all the time and also with great attitude!!! I had problem because the pandemic not because the company! But they always made me confident fot my order!”

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Posted 4 years ago

“Recieved my order today of a chain & watch really good quality so happy with my order will defo order again thanx😀”

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Posted 4 years ago

“Love there products ❤️”

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Posted 4 years ago

“The customer service reps were great they took care of my issues with no problem!!”

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Posted 4 years ago

“I got a great experience with the customer service people. They answered me all the time and resolved my issue without any objection. I,m very happy with my personalize blankets.”

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Posted 4 years ago

“My LED color-changing music plaques that I ordered were so cute!! Sadly one of them was the wrong model, but their customer support is amazing! They responded so fast and are going to be shipping me a new one. Overall, i’m super satisfied!”

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Posted 4 years ago

“customer service is really good, responsive and reasonable. Delivery was delayed, tracking of parcel was not really accurate but customer service was good and quick at responding. They were really kind and polite helping me through the process of refunding due to defects on the products. Thank you”

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Posted 4 years ago

“Excellent customer service, fast shipping, product is amazing and looks exactly likes it's supposed. I'll definitely be getting more gifts from you in the future”

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Posted 4 years ago

“I had a little mishap with mine, but customer service was amazing and they sent me a fixed one right away and it came perfect! I love my product !!”

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Posted 4 years ago

“Ordered 3 watches with the pics and they are beautiful, love them. Custumer service ir great, friendly, very quickly replied to my email and helped me.”

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Posted 4 years ago

“customer service is very good”

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Posted 4 years ago

“These pieces are such a fun idea and look cool too! My husband and kids gifted me with a key chain, illuminated picture, and a bracelet - I love them all! Tracy in Customer Service was very prompt and thorough. Highly recommend!”

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Posted 4 years ago

“Their customer service agent “Tracy” helped so much. She was really fast and efficient.”

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Posted 4 years ago

“I ordered x 2 Spotify music plaques on easels although they took a little longer than expected to arrive, Tracy in customer support was great and fast with her replies my order then came 3 days later and was good quality. Thanks Team”

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Posted 4 years ago

“Very helpful, customer service is great, thank you very much”

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Posted 4 years ago

“very nice and”

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Posted 4 years ago

“Excellent customer service - quick and efficient! Lovely product too!”

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Posted 4 years ago

“They sending me a free replacement because my old one broke !! This company has great customer service and I got a fast response”

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Posted 4 years ago

Soufeel is rated 3.7 based on 877 reviews