Soufeel Reviews

Name: Soufeel
Rating: 3.65

3.7 Rating 884 Reviews

66 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 884 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is amazing, I received my first order with a mistake. I reached out via email and the response time was less than 24 hours every time I messaged the team.”

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Posted 4 years ago

“My order was lost, however it was promptly replaced at no extra charge! The customer service team is very lovely and efficient.”

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Posted 4 years ago

“Very helpful when i had a small problem alp sorted good company”

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Posted 4 years ago

“So far my rating will be a 5 star. They are redoing my order since I never received it and will send it out again. Hoping to receive it soon. Tracy in customer service helped tremendously. If i still don't receive it this time around unfortunately my rating will change unfortunately. I am really looking to forward to the products arriving though.”

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Posted 4 years ago

“Helped me with my wrong order! Very happy with her service!”

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Posted 4 years ago

“Love the product, communication is great only downfall is shipping from China, it takes about a month and half to receive the item.”

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Posted 4 years ago

“Broken lighter, they are sending a new one free of charge”

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Posted 4 years ago

“wonderful pendants at a great price. I had a problem with the one pendant, it took me a few days to answer my question about the complaint, but then the complaint was resolved quickly to my maximum satisfaction. I will buy again here. :)”

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Posted 4 years ago

“Kind and fast replying customer service.”

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Posted 4 years ago

“Customer service was amazing, still haven't received my order but was told it was on the way, so fingers crossed”

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Posted 4 years ago

“I love it perfect make :)”

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Posted 4 years ago

“Customer service is amazing! So helpful and friendly and get back to you so quickly!”

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Posted 4 years ago

“Well the product came out excellent and my girlfriend loved it. By far one of the best products I’ve ordered for a lady. Communication was excellent and I’d say the only “ downfall “ is the shipping and how long it takes which isn’t that long but they do have to make the product”

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Posted 4 years ago

“Soufeel has great communication. They respond promptly and when there's and issue they do all they can to fix it. Shipping did take longer than expected but they were apologetic and again did all they could to keep me informed on the shipping updates along the way.”

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Posted 4 years ago

“Very quick to respond to my enquiry...and put right for me as it was my fault... great customer service.. Keep up the good work ☺️”

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Posted 4 years ago

“I have one of my best costumer service ever and they helped with my issue very fast”

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Posted 4 years ago

“Product is gorgeous and has arrived in time for my sons birthday even with delay which was sorted promptly Thank you Tracy”

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Posted 4 years ago

“Just amazing!”

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Posted 4 years ago

“Very happy as always”

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Posted 4 years ago

“Tracy was absolutely wonderful! I still haven’t received my package but she was very insightful on the situation. She deserves an ultimate raise for how kind she was.”

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Posted 4 years ago

Soufeel is rated 3.7 based on 884 reviews