Soufeel Reviews

Name: Soufeel
Rating: 3.68

3.7 Rating 862 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Soufeel 1 star review on 9th January 2025

Arturo Verduzco

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“wonderful pendants at a great price. I had a problem with the one pendant, it took me a few days to answer my question about the complaint, but then the complaint was resolved quickly to my maximum satisfaction. I will buy again here. :)”

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Posted 4 years ago

“Kind and fast replying customer service.”

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Posted 4 years ago

“Customer service was amazing, still haven't received my order but was told it was on the way, so fingers crossed”

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Posted 4 years ago

“I love it perfect make :)”

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Posted 4 years ago

“Customer service is amazing! So helpful and friendly and get back to you so quickly!”

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Posted 4 years ago

“Well the product came out excellent and my girlfriend loved it. By far one of the best products I’ve ordered for a lady. Communication was excellent and I’d say the only “ downfall “ is the shipping and how long it takes which isn’t that long but they do have to make the product”

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Posted 4 years ago

“Soufeel has great communication. They respond promptly and when there's and issue they do all they can to fix it. Shipping did take longer than expected but they were apologetic and again did all they could to keep me informed on the shipping updates along the way.”

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Posted 4 years ago

“Very quick to respond to my enquiry...and put right for me as it was my fault... great customer service.. Keep up the good work ☺️”

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Posted 4 years ago

“I have one of my best costumer service ever and they helped with my issue very fast”

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Posted 4 years ago

“Product is gorgeous and has arrived in time for my sons birthday even with delay which was sorted promptly Thank you Tracy”

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Posted 4 years ago

“Just amazing!”

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Posted 4 years ago

“Very happy as always”

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Posted 4 years ago

“Tracy was absolutely wonderful! I still haven’t received my package but she was very insightful on the situation. She deserves an ultimate raise for how kind she was.”

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Posted 4 years ago

“Products were exactly as listed! Great customer service too. Tracey was prompt and precise when helping me.”

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Posted 4 years ago

“Great product and price.very helpful customer service with constant support all the way through .”

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Posted 4 years ago

“great customer services . tracy was helping me through my issues with a product . they sent a completely new one .”

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Posted 4 years ago

“beautiful I loved the watch Thank you”

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Posted 4 years ago

“I ordered this for my dad as I thought a picture of all his children when he was I'll would bring him comfort. He was so happy and the quality and craftsmanship of it was amazing!! I would highly recommend this company. It does take a while but well worth the wait!!! Very happy!”

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Posted 4 years ago

“Customer Service was fast friendly and easy to deal with!”

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Posted 4 years ago

“I emailed them about my order and they gave back an email within less than 24 hours. The delivery was okay - due to a busy time I order (as it is a custom website for gifts). Overall love the final product!!”

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Posted 4 years ago

Soufeel is rated 3.7 based on 862 reviews