Soufeel Reviews

Name: Soufeel
Rating: 3.67

3.7 Rating 867 Reviews

67 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 867 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item for Mother’s Day on May 2nd and have yet to receive this item. It was so say shipped on the 12th and the company promised to email me a tracking number, now it is the 23rd and have not received my item or a tracking #. STAY AWAY BC I AM THINKING THIS IS A SCAM. What company needs 21 days to get an item to a customer’s door steps? View below the most vague tracking info. with no tracking number to track my package.”

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Posted 5 years ago

“A joke. This is a Hong Kong company. Had to dispute through credit card company. Do NOT order anything from them.”

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Posted 5 years ago

“If you plan on buying a piece of jewellery from Soufeel, I'd highly suggest that you don't, spend your money elsewhere. I ordered their rose gold name necklace, had problems with the colour fading a week after receiving it and was sent a replacement. I received my replacement on the 14/05/2020, I have worn it twice, taken it off when showering and sleeping and yet again the rose gold colour has faded and it is starting to tarnish, after 2 days of wearing it. Very disappointing. Soufeel should probably write a disclaimer stating that it's best that you DON'T wear the jewellery because clearly it's not made for wearing.”

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Posted 5 years ago

“Almost a month on my order. Since I emailed them, all of a sudden my email doesn’t pull up ANY tracking now. Luckily, I used PayPal to check out. So I am have them investigate and they will refund me.”

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Posted 5 years ago

“It's coming up nearly a month and still waiting on my order. Anyone looking to order from this place should look somewhere else first! I will not be a returning customer.”

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Posted 5 years ago

“Ordered two picture puzzles a couple of weeks apart. The initial description said it took only 5-7 days. After purchasing I get an e-mail that it takes at least a week to produce, then it would ship by May 8. Before May 8 I get an email that has a tracking number and that shipping takes up to 25 days! So far the tracking indicates that a label was created but USPS has not received the item. Trying to cancel my second order and the site refuses to recognize my email and there's no way to get ahold of someone. They have stolen my money and there's no assurance that I'm getting any product.”

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Posted 5 years ago

“I ordered two puzzles one month ago. The puzzles were for Mother's Day so I made sure to order in time for the delivery date I wanted. When I submitted my payment Soufeeljewe was the merchant that charged the payment although the order was placed on https://getphotoblanket.com/. This has been the worst online shopping experience. The website is a scam. I never received my items and have only received generic emails from customer service. No one has contacted me to help track the order. Soufeeljewe is a complete scam.”

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Posted 5 years ago

“I have no way of determining whether or not the order has been received. Ability to track the order is nonexistent. It’s been over one month.”

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Posted 5 years ago

“No way to track, they keep telling they don’t have my email address in the system. They’ve taken my money and there’s no way to contact them directly. I’m very 😡 angry”

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Posted 5 years ago

“I ordered 3 picture puzzles! Money was taken out of my account 4/30 ($114) Today is May 13th! I never received them (they were gifts for mothers day) I cant get a hold of anyone via phone,email,messenger, or bitrate review! This is my 1st time & last! Send me my package or give me a REFUND!! FURIOUS ! The absolutely worst part is I CANT GET A HOLD OF SOMEONE”

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Posted 5 years ago

“No way to contact have not received my item in more than 2 weeks they fo not respond”

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Posted 5 years ago

“Product was not as described nor looked like photo. Waves in middle of all 6 canvases. Customer support pretty much let me know I can reorder, no refund no replace. Do not recommend to anyone.”

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Posted 5 years ago

“DO NOT BUY FROM THIS WEBSITE. I purchased a customized moon lamp on 04/10 and it supposedly shipped out on 04/20. However it’s 05/04 and I have not received anything. I emailed three different times and I get automated responses that it’ll arrive within 3-6 business days. The tracking number they gave me is useless because all I see on the tracking information is “on its way to a USPS” it doesn’t confirm that a USPS has received my item. The items are being shipped from California - it makes no sense that it’s taking all this time. I came across this website AFTER purchasing through Soufeel’s website and I really wish I would’ve came across this website beforehand. I saw everyone’s reviews and I’m amazed at what a scam this company is. Save your money and buy somewhere else.”

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Posted 5 years ago

“Terrible shipping time!”

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Posted 5 years ago

“Terrible!! ordered photo puzzle a week ago as Mother’s Day gift. Just got email tell me the size ordered is not available and has been cancelled. Also My PayPal was charged by a company All Chinese characters first. I wonder if it’s an online scam.”

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Posted 5 years ago

“Worst company does not send you package on time and they don’t update the the shipping”

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Posted 5 years ago

“I ordered my necklace over 5weeks ago I've emailed a few times now the only 1 response i got was it takes 5to8 business day well it's fair to say it's gone well past that at this point I don't want the necklace I want my money I'm not happy at all and will never order again”

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Posted 5 years ago

“This company is very shady. It lied on timing (not delivering for almost 1 month 20 business days), I called 5 business days in and they said they have not created the puzzles yet, that it would take another 5 business days. Then when I asked for a refund, they told me I would have to pay a 30% fee for materials even though the puzzle wasn't made yet. When I called them out on that, they lied and said that actually the puzzles were made. Just so they could take 30%. DO NOT ORDER FROM THEM.”

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Posted 5 years ago

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Posted 5 years ago

“THEIR 100% GUARANTEE IS A LIE!!! I asked for a refund right after ordering because I noticed the website pricing was not right with what I was charged. I was told they would not refund because the order was in production (but 10 days later they haven't even printed it yet). The 100% guarantee is a lie. No reason I should not have had a refund, they don't care. Get your puzzle else where!!! I still have not received puzzle, and still do not have a refund. I am posting my review EVERYWHERE I can so others will know you don't care about customers, only their money!”

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Posted 5 years ago

Soufeel is rated 3.7 based on 867 reviews