Soufeel Reviews

Name: Soufeel
Rating: 3.65

3.7 Rating 884 Reviews

66 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 884 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a puzzle 6 weeks ago, still no sign of it and zero communication from their customer service team when I send my weekly inquiry to check on ETA. Beyond disappointed.”

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Posted 5 years ago

“Ordered a puzzle. Over a month has passed still no delivery absolutely no customer support would never buy from them again”

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Posted 5 years ago

“Never received the puzzle that I ordered. Don’t order anything from them.”

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Posted 5 years ago

“I ordered a photo puzzle for Mother's Day for $42 on April 25th. The description on Soufeel's site said processing would take 4-5 days and shipping would take 8-10. Even assuming worst case scenario (and only counting business days) it should have arrived at the very latest Friday, May 15th. It still has not arrived as of 6/1 (37 days later!!!). When I go to the tracking link, the most recent update is 5/13 when it was marked as "shipped." The page has not updated in weeks. When I sent an email to the company, I only got an automated response saying: "Due to the outbreak of the Novel Coronavirus has greatly affected global shipping, resulting in a sudden reduction in flights, a serious logistics backlog. According to news from each countries' postal service and customs, all orders recently will be delayed due to the virus and it is normal if there is no update as most of orders are now stuck in customs. We request your patience in waiting for your order and your understanding that we are trying our best to push it." I would not have ordered it had I known it would not arrive in time. If the shipping schedules had changed this drastically, Soufeel should have updated their website to reflect those changes. I have been completely unable to get a person on the phone or in a chat. I only get automated emails with no additional information. DO NOT ORDER FROM THIS COMPANY”

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Posted 5 years ago

“Do not order anything from the website. I ordered 4 charms April 29 and paid for expedited shipping. Today 5.29.2020. I recieved a package from them that's not even my order. I've been calling & emailing them for past 2 weeks with no response.. terrible!!!!!!!”

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Posted 5 years ago

“DO NOT order the canvas pictures!! They come rolled up and wrinkled. You will have to get them mounted as they are just the canvas paper. It would be like hanging up a poster, but after the poster had been rolled up, stepped on and folded. Also, do not order anything expecting it earlier than 21-30 days minimum. I heard some never received their order at all...”

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Posted 5 years ago

“I ordered puzzles that finally arrived after 6 weeks. It's a little explainable with the current crisis, so I tried to be patient. Then they arrive with NO PICTURE. The pieces are in a plastic box with zero idea what puzzle you're putting together. I wanted something to keep me busy but this is ridiculous!”

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Posted 5 years ago

“I got robbed! I ordered a gift and never received it! Called my bank and they wouldn’t cover me for the purchase because I did make it! However the USPS TRACKING number comes up invalid and the when I googled the phone number given to my bank it came up as an Escort Service in Las Vegas!! Stay away from this company!!!”

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Posted 5 years ago

“I ordered a name necklace and I haven’t received any order confirmation or anything related to my order but they already took my money out of my account. I send them an e-mail about it and they never answer”

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Posted 5 years ago

“Still have not received my order I did 4/30 and to top it off I got an email asking how I liked the product!! Never will I order from here !”

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Posted 5 years ago

“I ordered an item for Mother’s Day on May 2nd and have yet to receive this item. It was so say shipped on the 12th and the company promised to email me a tracking number, now it is the 23rd and have not received my item or a tracking #. STAY AWAY BC I AM THINKING THIS IS A SCAM. What company needs 21 days to get an item to a customer’s door steps? View below the most vague tracking info. with no tracking number to track my package.”

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Posted 5 years ago

“A joke. This is a Hong Kong company. Had to dispute through credit card company. Do NOT order anything from them.”

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Posted 5 years ago

“If you plan on buying a piece of jewellery from Soufeel, I'd highly suggest that you don't, spend your money elsewhere. I ordered their rose gold name necklace, had problems with the colour fading a week after receiving it and was sent a replacement. I received my replacement on the 14/05/2020, I have worn it twice, taken it off when showering and sleeping and yet again the rose gold colour has faded and it is starting to tarnish, after 2 days of wearing it. Very disappointing. Soufeel should probably write a disclaimer stating that it's best that you DON'T wear the jewellery because clearly it's not made for wearing.”

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Posted 5 years ago

“Almost a month on my order. Since I emailed them, all of a sudden my email doesn’t pull up ANY tracking now. Luckily, I used PayPal to check out. So I am have them investigate and they will refund me.”

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Posted 5 years ago

“It's coming up nearly a month and still waiting on my order. Anyone looking to order from this place should look somewhere else first! I will not be a returning customer.”

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Posted 5 years ago

“Ordered two picture puzzles a couple of weeks apart. The initial description said it took only 5-7 days. After purchasing I get an e-mail that it takes at least a week to produce, then it would ship by May 8. Before May 8 I get an email that has a tracking number and that shipping takes up to 25 days! So far the tracking indicates that a label was created but USPS has not received the item. Trying to cancel my second order and the site refuses to recognize my email and there's no way to get ahold of someone. They have stolen my money and there's no assurance that I'm getting any product.”

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Posted 5 years ago

“I ordered two puzzles one month ago. The puzzles were for Mother's Day so I made sure to order in time for the delivery date I wanted. When I submitted my payment Soufeeljewe was the merchant that charged the payment although the order was placed on https://getphotoblanket.com/. This has been the worst online shopping experience. The website is a scam. I never received my items and have only received generic emails from customer service. No one has contacted me to help track the order. Soufeeljewe is a complete scam.”

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Posted 5 years ago

“I have no way of determining whether or not the order has been received. Ability to track the order is nonexistent. It’s been over one month.”

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Posted 5 years ago

“No way to track, they keep telling they don’t have my email address in the system. They’ve taken my money and there’s no way to contact them directly. I’m very 😡 angry”

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Posted 5 years ago

“I ordered 3 picture puzzles! Money was taken out of my account 4/30 ($114) Today is May 13th! I never received them (they were gifts for mothers day) I cant get a hold of anyone via phone,email,messenger, or bitrate review! This is my 1st time & last! Send me my package or give me a REFUND!! FURIOUS ! The absolutely worst part is I CANT GET A HOLD OF SOMEONE”

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Posted 5 years ago

Soufeel is rated 3.7 based on 884 reviews