Soufeel Reviews

Name: Soufeel
Rating: 3.67

3.7 Rating 867 Reviews

67 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 867 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish I could give zero stars. I ordered almost a month ago and have yet to receive it. I never received a confirmation email that they even got the order, but they took the money out right away. I had to email them to see what was going on (after paying expedite shipping), and they said it would ship out April 12. Never got an email so I emailed April 14, and they said it was in “quality check” and it would be another 4-5 days. After six, I still hadn’t gotten an update and emailed to just cancel the order and send me a refund. They refused and claimed that the coronavirus was delaying the order (why give me those shipping dates then? And this was the first time they said it was delayed due to covid). They said all companies are delayed because of covid (UNTRUE, they’re the only online order I’ve placed that seems to be delayed). Well, here we are 24 days later...still no tracking number, can’t access my order and they’re saying that I basically just have to sit around and wait. They’re refusing to refund me, even for the shipping. 100% do NOT recommend.”

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Posted 5 years ago

“I placed an order on February 7th. It’s April 13th and the order still hasn’t arrived. The oder shipped on March 14th. I understand a pandemic started so I’ll forgive the delay in shipping time but your shipping timelines state 5-8 business days....it’s been 21. Don’t even want the product at this point just my money back.”

Helpful Report

Posted 5 years ago

“No item delivered taken my money and then say I haven't clicked the insurance on the item I never seen or heard of ever says delivered I live in apartments that would need fully gained access to get into my home and nothing has arrived soufeel is not bothered what so ever and says it royal mails problem they have taken my money and fobbed me off disgusting do not order from them what so ever my family has before and the quality of the item and pictures are not great at all go else where”

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Posted 5 years ago

“So I wrote a review about three weeks ago because I had never received my item. I finally received it after the second time of them making it because the first never came spent about $45 on it supposed to be real leather wallet engraved picture on the front it is not engraved it’s a print picture horrible quality not real leather if I could give less than one star I would”

Helpful Report

Posted 5 years ago

“I bought products from them a few times. For the first 2 times it was ok however Some diamonds were lost and I didn't complain. Last time I order a moon lamp And just turned it on a few times and it stopped working but no replacement because it is more than 90 days! However it took more than a month and I have it for less than 90 days. Policy is policy but there is no point for me to spend too much money to receive a product that doesn't last long and no customer service. THEY ONLY HAVE 90 DAYS RETURN POLICY and usually they deliver late! So in fact no return policy if you find any issues specially for these kind of product which rake time to have any issues!”

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Posted 5 years ago

“Awful customer service. Excuse after excuse as to why my item has not been delivered. 2 months late at the moment and then now I'm having to pay a customs charge after paying Express delivery. This item was supposed to be a birthday present and now because it didn't arrive in time I have a very disappointed partner. Ridiculous company! Would not recommend at all!”

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Posted 5 years ago

“Order was placed on 2/10 and I still didn’t get it!! It’s 3/24 today! They keep coming up with excuses and keep pushing it!! A complete waste of time and effort! I should’ve taken reviews seriously!!”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY! I ordered a necklace and the beginning of February and it is now March 19 and I still have no received it nor any information about its whereabouts. I contacted the company to get a refund and they said I could not get it because it is too late to cancel because it had already been shipped out yet I haven't received it.”

Helpful Report

Posted 5 years ago

“Service could not have possible been worse. I tried to order an item before Valentines day, admittedly late, but the website stated guaranteed delivery by at least the day after, but expected before. When trying to order, it twice told me the order had failed. I therefore decided to go with Annalise Jewellery. They were more expensive, but the item came within two days and was brilliant. However, i then discovered my account had been charged for the Item with Soufeel. I tried to contact them 3 times without getting any response to cancel the order, explaining it was down to a failure of their website. I got no response. I eventually gave up assuming i'd been scammed. I got an email over a month later saying the item had now been sent, again i replied to this email and finally got a response. The most they claimed they could do was refund postage. Two days later i received an email saying the item had been delivered. It hasn't. I still haven't received the item, and they won't refund me. Stay well clear.”

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Posted 5 years ago

“Do NOT waste YOUR TIME!!!! I am FURIOUS!! My order hasn't arrived and it's been TWO MONTHS!!! They emailed and said it was in the mail a MONTH AGO!! RIP OFF!! Do NOT order from this Coronavirus infested company. They will NOT issue me refund and keep delivering EXCUSES as to why they didn't follow through. This company is horrible!!!”

Helpful Report

Posted 5 years ago

“Doesn’t deserve even one star I didn’t even want to give them one star. I order an item in January for Mother’s Day. Keep delaying order and I won’t receive anything until April. What a waste and a huge disappointment. The worse part, if you try to cancel they won’t refund you the totality of the item. I will never buy from this company again. A friend a mine was going to buy from them I told her to stay as far away as she can. I had to buy another present Because of them. I am so angry. I am still waiting for the shipping cost to be refunded. Not that’s going to fix anything. Read all the bad reviews. This company is a scam. Stay the hell away”

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Posted 5 years ago

“Maybe let people know that our orders will be held in transit because you are located in CHINA. Beyond LIVID”

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Posted 5 years ago

“Awful quality, product not as described and the company is refusing to refund. We ordered a 3D globe ( https://www.soufeel.co.uk/photo-moon-lamp-custom-3d-photo-light-lamp-moon-love-you-touch-two-colors-15cm-20cm-available.html) in early February. Not only the item arrived in March, but the product is not 3D or at all as described. The customer service is refusing to refund, despite receiving the video and pictures of how far away the product is from what it is described and sold as. Instead of a 3D glove we received a cheap sphere with our picture stuck on top of it in approximate 5x3 cm size of space. The rest of the globe is bare, despite the website advertising it as 3D. PLEASE BEWARE The company attempts to convince customers that the photo they sent being of poor quality, despite the photo being in tact. Our photo's actual size was 10.0MP 2736 x 3648 6.2 MB.”

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Posted 5 years ago

“Never received my purchased item that was for an anniversary gift. It’s been three months now and received an email tonight that it’ll be refunded”

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Posted 5 years ago

“Scam..someone needs to shut this website down immediately... DO NOT PURCHASE FROM SOUFEEL”

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Posted 5 years ago

“I wouldn't recommend them at all, I placed my order more than a month ago, the order is still processing even though I was assured by their customer service that I would receive the item in time.”

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Posted 5 years ago

“I will never order from this company again. I ordered a keychain in January and it is March and I still have not received the keychain. Total scam!! I'm pretty sure they just took my money! I'd give zero stars if I could!”

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Posted 5 years ago

“Does anyone have a contact number for this company. I ordered a valentines gift, paid extra to get it here on time and its still not here. They took payment as soon as i ordered. Just keep getting automated email replies. Angry doesn’t cover it... scam artists!!”

Helpful Report

Posted 5 years ago

“Ordered a gift for friends 30th back in January. Still haven't received it! Contacted them several times and they keep saying it is due to coronavirus and will be shipped in February! It's now March and still nothing. They shouldn't have their website open to receive new orders if they are having issues with coronavirus and shipping! Absolute joke! DO NOT order from here!!!”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY! I ordered a wallet at the end of January and it still has not come. Had to start a claim through PayPal to get a response from their customer service dept. Got told my order was in Jersey about to be shipped out. When I track the package it hasn’t even reached the postal service yet. Was told my order would be at my door by the 5th of March. It’s the 4th and it hasn’t shipped out yet! This company is a sham and will NEVER order anything from them again. I will post a negative review everywhere I can so that hopefully no one else orders from them either”

Helpful Report

Posted 5 years ago

Soufeel is rated 3.7 based on 867 reviews