Soufeel Reviews

Name: Soufeel
Rating: 3.65

3.7 Rating 885 Reviews

66 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 885 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

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“Customer Service is fast and they are very nice and ensure you are taken care of !”

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Posted 5 years ago

“They answered me really fast and in a very helpful way when I was confused and nervous!!”

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Posted 5 years ago

“Helped me with zip code change”

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Posted 5 years ago

“Helped me”

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Posted 5 years ago

“Product was not as described nor looked like photo. Waves in middle of all 6 canvases. Customer support pretty much let me know I can reorder, no refund no replace. Do not recommend to anyone.”

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Posted 5 years ago

“DO NOT BUY FROM THIS WEBSITE. I purchased a customized moon lamp on 04/10 and it supposedly shipped out on 04/20. However it’s 05/04 and I have not received anything. I emailed three different times and I get automated responses that it’ll arrive within 3-6 business days. The tracking number they gave me is useless because all I see on the tracking information is “on its way to a USPS” it doesn’t confirm that a USPS has received my item. The items are being shipped from California - it makes no sense that it’s taking all this time. I came across this website AFTER purchasing through Soufeel’s website and I really wish I would’ve came across this website beforehand. I saw everyone’s reviews and I’m amazed at what a scam this company is. Save your money and buy somewhere else.”

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Posted 5 years ago

“Terrible shipping time!”

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Posted 5 years ago

“I ordered a watch over a month ago, and haven't got a message, that it would be delivered for about two weeks, when I asked the customer support, when they would deliver the package. They told me that things would be difficult because of Corona, which is understandable. Today I got the watch and I have to say: the engraving is wonky at best. The "wooden present box" was a cartboard box. This made the whole present rather... Pathetic...”

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Posted 5 years ago

“Terrible!! ordered photo puzzle a week ago as Mother’s Day gift. Just got email tell me the size ordered is not available and has been cancelled. Also My PayPal was charged by a company All Chinese characters first. I wonder if it’s an online scam.”

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Posted 5 years ago

“Worst company does not send you package on time and they don’t update the the shipping”

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Posted 5 years ago

“I ordered my necklace over 5weeks ago I've emailed a few times now the only 1 response i got was it takes 5to8 business day well it's fair to say it's gone well past that at this point I don't want the necklace I want my money I'm not happy at all and will never order again”

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Posted 5 years ago

“Great service!”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“This company is very shady. It lied on timing (not delivering for almost 1 month 20 business days), I called 5 business days in and they said they have not created the puzzles yet, that it would take another 5 business days. Then when I asked for a refund, they told me I would have to pay a 30% fee for materials even though the puzzle wasn't made yet. When I called them out on that, they lied and said that actually the puzzles were made. Just so they could take 30%. DO NOT ORDER FROM THEM.”

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Posted 5 years ago

“Was very easy to order and I even had to modify I forgot to add another picture to the puzzle and in less than 24 hours it was modified and they began making the product. Customer service has been great thus far!”

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Posted 5 years ago

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Posted 5 years ago

“THEIR 100% GUARANTEE IS A LIE!!! I asked for a refund right after ordering because I noticed the website pricing was not right with what I was charged. I was told they would not refund because the order was in production (but 10 days later they haven't even printed it yet). The 100% guarantee is a lie. No reason I should not have had a refund, they don't care. Get your puzzle else where!!! I still have not received puzzle, and still do not have a refund. I am posting my review EVERYWHERE I can so others will know you don't care about customers, only their money!”

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Posted 5 years ago

“It’ll be awhile to get to you but it’s worth the wait”

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Posted 5 years ago

“Wish I could give zero stars. I ordered almost a month ago and have yet to receive it. I never received a confirmation email that they even got the order, but they took the money out right away. I had to email them to see what was going on (after paying expedite shipping), and they said it would ship out April 12. Never got an email so I emailed April 14, and they said it was in “quality check” and it would be another 4-5 days. After six, I still hadn’t gotten an update and emailed to just cancel the order and send me a refund. They refused and claimed that the coronavirus was delaying the order (why give me those shipping dates then? And this was the first time they said it was delayed due to covid). They said all companies are delayed because of covid (UNTRUE, they’re the only online order I’ve placed that seems to be delayed). Well, here we are 24 days later...still no tracking number, can’t access my order and they’re saying that I basically just have to sit around and wait. They’re refusing to refund me, even for the shipping. 100% do NOT recommend.”

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Posted 5 years ago

“I am very pleased with my photo charms they are reasonably priced and delivered quickly”

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Posted 5 years ago

Soufeel is rated 3.7 based on 885 reviews