Soufeel Reviews

Name: Soufeel
Rating: 3.67

3.7 Rating 867 Reviews

67 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 867 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

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“Everything was great! Good service!”

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Posted 5 years ago

“Very helpful and very fast thank you”

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Posted 5 years ago

“Customer Service is fast and they are very nice and ensure you are taken care of !”

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Posted 5 years ago

“They answered me really fast and in a very helpful way when I was confused and nervous!!”

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Posted 5 years ago

“Helped me with zip code change”

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Posted 5 years ago

“Helped me”

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Posted 5 years ago

“Product was not as described nor looked like photo. Waves in middle of all 6 canvases. Customer support pretty much let me know I can reorder, no refund no replace. Do not recommend to anyone.”

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Posted 5 years ago

“DO NOT BUY FROM THIS WEBSITE. I purchased a customized moon lamp on 04/10 and it supposedly shipped out on 04/20. However it’s 05/04 and I have not received anything. I emailed three different times and I get automated responses that it’ll arrive within 3-6 business days. The tracking number they gave me is useless because all I see on the tracking information is “on its way to a USPS” it doesn’t confirm that a USPS has received my item. The items are being shipped from California - it makes no sense that it’s taking all this time. I came across this website AFTER purchasing through Soufeel’s website and I really wish I would’ve came across this website beforehand. I saw everyone’s reviews and I’m amazed at what a scam this company is. Save your money and buy somewhere else.”

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Posted 5 years ago

“Terrible shipping time!”

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Posted 5 years ago

“I ordered a watch over a month ago, and haven't got a message, that it would be delivered for about two weeks, when I asked the customer support, when they would deliver the package. They told me that things would be difficult because of Corona, which is understandable. Today I got the watch and I have to say: the engraving is wonky at best. The "wooden present box" was a cartboard box. This made the whole present rather... Pathetic...”

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Posted 5 years ago

“Terrible!! ordered photo puzzle a week ago as Mother’s Day gift. Just got email tell me the size ordered is not available and has been cancelled. Also My PayPal was charged by a company All Chinese characters first. I wonder if it’s an online scam.”

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Posted 5 years ago

“Worst company does not send you package on time and they don’t update the the shipping”

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Posted 5 years ago

“I ordered my necklace over 5weeks ago I've emailed a few times now the only 1 response i got was it takes 5to8 business day well it's fair to say it's gone well past that at this point I don't want the necklace I want my money I'm not happy at all and will never order again”

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Posted 5 years ago

“Great service!”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“This company is very shady. It lied on timing (not delivering for almost 1 month 20 business days), I called 5 business days in and they said they have not created the puzzles yet, that it would take another 5 business days. Then when I asked for a refund, they told me I would have to pay a 30% fee for materials even though the puzzle wasn't made yet. When I called them out on that, they lied and said that actually the puzzles were made. Just so they could take 30%. DO NOT ORDER FROM THEM.”

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Posted 5 years ago

“Was very easy to order and I even had to modify I forgot to add another picture to the puzzle and in less than 24 hours it was modified and they began making the product. Customer service has been great thus far!”

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Posted 5 years ago

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Posted 5 years ago

“THEIR 100% GUARANTEE IS A LIE!!! I asked for a refund right after ordering because I noticed the website pricing was not right with what I was charged. I was told they would not refund because the order was in production (but 10 days later they haven't even printed it yet). The 100% guarantee is a lie. No reason I should not have had a refund, they don't care. Get your puzzle else where!!! I still have not received puzzle, and still do not have a refund. I am posting my review EVERYWHERE I can so others will know you don't care about customers, only their money!”

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Posted 5 years ago

“It’ll be awhile to get to you but it’s worth the wait”

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Posted 5 years ago

Soufeel is rated 3.7 based on 867 reviews