Soufeel Reviews

Name: Soufeel
Rating: 3.65

3.7 Rating 885 Reviews

66 %

of reviewers recommend Soufeel

Company Reviews

Questions

Metrics

3.7

Based on 885 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Write Your review

Tell us how Soufeel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a scam! No product delivered. Stole my money! BUYER BEWARE! They don’t answer their phone calls or emails. I’m not one to write negative reviews. This is actually the first. But the fact that I completely lost over $60 with no explanation is unacceptable. Avoid this company.”

Helpful Report

Posted 5 years ago

“SAME AS BELOW: NEVER RECEIVED MY ORDERS AND NO ONE WILL CONTACT ME! VERY UNHAPPY THAT I DID NOT HAVE MOTHER'S DAY GIFTS TO GIVE.”

Helpful Report

Posted 5 years ago

“Ordered a puzzle 6 weeks ago, still no sign of it and zero communication from their customer service team when I send my weekly inquiry to check on ETA. Beyond disappointed.”

Helpful Report

Posted 5 years ago

“Ordered a puzzle. Over a month has passed still no delivery absolutely no customer support would never buy from them again”

Helpful Report

Posted 5 years ago

“Never received the puzzle that I ordered. Don’t order anything from them.”

Helpful Report

Posted 5 years ago

“I ordered a photo puzzle for Mother's Day for $42 on April 25th. The description on Soufeel's site said processing would take 4-5 days and shipping would take 8-10. Even assuming worst case scenario (and only counting business days) it should have arrived at the very latest Friday, May 15th. It still has not arrived as of 6/1 (37 days later!!!). When I go to the tracking link, the most recent update is 5/13 when it was marked as "shipped." The page has not updated in weeks. When I sent an email to the company, I only got an automated response saying: "Due to the outbreak of the Novel Coronavirus has greatly affected global shipping, resulting in a sudden reduction in flights, a serious logistics backlog. According to news from each countries' postal service and customs, all orders recently will be delayed due to the virus and it is normal if there is no update as most of orders are now stuck in customs. We request your patience in waiting for your order and your understanding that we are trying our best to push it." I would not have ordered it had I known it would not arrive in time. If the shipping schedules had changed this drastically, Soufeel should have updated their website to reflect those changes. I have been completely unable to get a person on the phone or in a chat. I only get automated emails with no additional information. DO NOT ORDER FROM THIS COMPANY”

Helpful Report

Posted 5 years ago

“Do not order anything from the website. I ordered 4 charms April 29 and paid for expedited shipping. Today 5.29.2020. I recieved a package from them that's not even my order. I've been calling & emailing them for past 2 weeks with no response.. terrible!!!!!!!”

Helpful Report

Posted 5 years ago

“DO NOT order the canvas pictures!! They come rolled up and wrinkled. You will have to get them mounted as they are just the canvas paper. It would be like hanging up a poster, but after the poster had been rolled up, stepped on and folded. Also, do not order anything expecting it earlier than 21-30 days minimum. I heard some never received their order at all...”

Helpful Report

Posted 5 years ago

“Amazing company ordered my personalised dog chain for my Fiance for our 1st year anniversary recived it this morning a lot earlier than it said should have been here 3rd or 5th of june was good quality and looks great will defo be ordering again 😄”

Helpful Report

Posted 5 years ago

“I ordered puzzles that finally arrived after 6 weeks. It's a little explainable with the current crisis, so I tried to be patient. Then they arrive with NO PICTURE. The pieces are in a plastic box with zero idea what puzzle you're putting together. I wanted something to keep me busy but this is ridiculous!”

Helpful Report

Posted 5 years ago

“I got robbed! I ordered a gift and never received it! Called my bank and they wouldn’t cover me for the purchase because I did make it! However the USPS TRACKING number comes up invalid and the when I googled the phone number given to my bank it came up as an Escort Service in Las Vegas!! Stay away from this company!!!”

Helpful Report

Posted 5 years ago

“I ordered a name necklace and I haven’t received any order confirmation or anything related to my order but they already took my money out of my account. I send them an e-mail about it and they never answer”

Helpful Report

Posted 5 years ago

“Still have not received my order I did 4/30 and to top it off I got an email asking how I liked the product!! Never will I order from here !”

Helpful Report

Posted 5 years ago

“I ordered and paid for 3 puzzles on April 5. Merchant said it was shipped April 13, i expected at least 5-10 to create the order. Merchant sent a tracking # to my email when they said it was shipped Its May 25 and have yet to receive my order.”

Helpful Report

Posted 5 years ago

“Totally loved the engraved necklaces i bought as presents and have now ordered other personallised gifts . Totally recommend this site”

Helpful Report

Posted 5 years ago

“I ordered an item for Mother’s Day on May 2nd and have yet to receive this item. It was so say shipped on the 12th and the company promised to email me a tracking number, now it is the 23rd and have not received my item or a tracking #. STAY AWAY BC I AM THINKING THIS IS A SCAM. What company needs 21 days to get an item to a customer’s door steps? View below the most vague tracking info. with no tracking number to track my package.”

Helpful Report

Posted 5 years ago

“I ordered 2 bracelets for mothers day for my 2 sis in laws they absolutely loved them great quality and all thanks I will def be buying more soon”

Helpful Report

Posted 5 years ago

“Cherry was amazing, she helped me find my order and said when I get my order.”

Helpful Report

Posted 5 years ago

“A joke. This is a Hong Kong company. Had to dispute through credit card company. Do NOT order anything from them.”

Helpful Report

Posted 5 years ago

“If you plan on buying a piece of jewellery from Soufeel, I'd highly suggest that you don't, spend your money elsewhere. I ordered their rose gold name necklace, had problems with the colour fading a week after receiving it and was sent a replacement. I received my replacement on the 14/05/2020, I have worn it twice, taken it off when showering and sleeping and yet again the rose gold colour has faded and it is starting to tarnish, after 2 days of wearing it. Very disappointing. Soufeel should probably write a disclaimer stating that it's best that you DON'T wear the jewellery because clearly it's not made for wearing.”

Helpful Report

Posted 5 years ago

Soufeel is rated 3.7 based on 885 reviews