“I shopped at the new Superdrug store in Stane Park, Stanway, Colchester for the first time today since it opened and purchased some perfumes and gifts.
I was delighted with the Assistant ‘Kayleigh’ who took time and interest to help me and had such a lovely calm manner and gave me a Health & Beauty Card for future use. Although she was very busy, she never made me feel rushed. Please mention to her, that you some complimentary feed back and hope it brightens her day. Thank you”
“I ordered online, on 24th, some wipes and polished nails, paid for the delivery the next day and it's never came.
Trying to call super drug but your phone doesn't work.
So?”
“Ordered bath foam and hair dye from Superdrug online. When the order arrived via Evri one of the bottles of foam was completely empty in the box and the contents had gone all over the rest of the order and hair dyes making them completely useless. The Evri driver took the order from me and said she would return it to the company, that was on the 17th September and I am still waiting to hear from Superdrug. No refund and no way of contacting them. It is an absolute joke !!”
“This used to be one of my favourite stores to order all my online toiletries. Now there is no number to call with queries. Sometimes there is a live chat function, and sometimes only the messenger or the Twitter contact is available. This is not good! What about people who are not signed up to these forums, what about the older folks who need to make queries about their orders and may not have access?
They also use Evri. I have had nothing but problems with my recent order. It still hasn't been delivered after almost a week. Evri stated they could not find my address (the last update on their tracking). I've never had that from any delivery company at my very blatant address. Sent them several messages via their 'contact me', which is also a virtual assistant. Again, no telephone or email contact details. Absolutely no response! So will be left with no option but to wait for the delivery or go to my bank if it never arrives.”
“Used their online dr yesterday and paid 3.99 tracked 24,fast forward to today and nothing has arrived in the post,basically they are thieves and liars best to avoid these guys”
“Would highly recommend soperdrugs at the Fort took my granddaughter to have her ears pierced the staff were very professional and Chris put my grandaughter at ease explaining everything to her very clean relaxed environment would certainly recommend”
“I just had to do a review for Legendary Customer Service given to me by Jake. He was very helpful to me (0AP} when shopping at your Ross on Wye store, he twice went to the Stockroom to look for Olay Skincare Products and enabled me to access these while on an offer. So refreshing to receive this kind of service a not hear the words "if it's not on the shelf we don't have it" nothing was too much trouble for Jake and I felt very special and happy. Welldone Jake keep up your friendly,efficient service you are a credit to Superdrug. When I took my purchases to the till, I was served by another pleasant young man whose name was Luke. Welldone Superdrug I will be back for more of your offers and Legendary Customer Care. Pam”
“Recently placed an order for perfume spending £55. Order lost in post . 3 weeks later still NO REFUND . . Nobody to ring and speak to only chat via messenger. Will not be ordering EVER AGAIN from this company .”
“Templar Square in Cowley 6 minutes late opening today and when a slovenly-looking woman (wet/greasy hair) eventually unlocked the doors there was no acknowledgement of the waiting customers. Very poor but at least they had the products l wanted, which isn't always the case.”
“Was in store and thought I would buy this aftershave thought I would spray some on me to see if I liked it as there was no testers man came round the corner n shouted out I was like I’m buying it I jus wanted to see what it smelt like he said no your stealing I was just smelling it n then going to buy it anyway very rude if he had a misunderstanding then he could of kindly asked me not to spray and ask me to leave n then I could explain n he should apologise n I would go pay said in such a nasty way”
“Horrible experience with an unruly child running up & down , getting everyone’s way, the mother actually shouted at me , & I didn’t even speak , just cheap rubbish people. I won’t be shopping here again.
This shop is for the lower classes of scum”
“Superdrug have done away with the over 60 discount card They hadn’t even the courtesy to let me know I only found out from a staff member that management have done this
They have targeted the most vulnerable people, pensioners who need all the money they can get
I would advise anyone in the same position to contact them and complain
There is a site called Resolver who will help you with your case and escalate it for you
I bet management do not need the money so they are trying to save some at the expense of pensioners The photo was taken in a Superdrug store about lower prices which I find very ironic”
“Lost items in 1st parcel, were quick to respond but as for refund I contacted 3 times and have waited a month and still they want me to wait another 5 to 10 working days”
“Worst company ever
Worst company ever. Never again. Placed an order for a green neck cushion and a pink one and 3 bottles of John Frieda hair products. I received 2 pink cushions (one was ripped) one of the hair products wouldn't spray properly. I was told if I sent the cushions back I might get another pink one (nomatter what colour I ordered) and was told to contact John Frieda direct about the faulty item. Even though the product was bought from superdrug. All was posted back and the royal mail tracking shows it was delivered back to them on the 8th June and they still won't send me my refund if nearly £30. I have had to contact my bank to try to get my money back. Stay clear. They falsely advertise as in the neck cushions (if I had ordered green and orange) I was told there was no guarantee I wouldn't get pink. And what they are saying is if I walked into their store with a faulty John Frieda product I would be told to contact John Frieda direct. Never ever again. Watch ordering online with this company”
“I have just heard Superdrug Rhyl closing down. So sorry to hear this will be sadly missed. Just wish to send my best wishes to staff really nice and helpful loved shopping with you will have to give Boots a go.”
“Bought hand sanitiser and lip balm online with some other products, first part of the order arrived. Then 2 weeks later the hand sanitiser and lip balm finally arrived. When I opened the parcel the bottels were open and leaked everywhere and the lip balms ripped off the packets, sent a picture as evidence and complained. Superdrug wanted me to put my hand in the parcel and clean the usable bottles and use them. 7 automated twitter responese later, I sent the items back and 8 weeks later I have not had my refund and i have had to go through resolver and superdrug are still dragging their feet over £13, disgraceful, corrupt behaviour they are acting like thieves”
“Ordered online and on checking my bank account realised I had been overcharged. An item I hadn't ordered had been added to my order. I contacted superdrug via chat within an hour and cancelled. Was told the cancellation couldn't be guaranteed even though delivery takes up to 7 days. The order arrived, I sent it back the next day. Now being told due to the high value I have to wait 4 weeks for the return to clear their system then a refund will be issued. I can't afford to wait around almost 6 weeks for my £61 refund. I only ordered £19 worth of goods. I keep asking for my money but no one cares. I will never use Superdrug again.”
“I love superdrug but PLEASE PLEASE stop wrapping security tags around makeup caps. I could never take it off from a maybeline primer & concealer!!
Why sell it if we can never open it?!”
