Name: Vestiaire Collective
Rating: 1.50

“Received an item that has two issues: sizing and condition. The seller said was Italian 42, but turned out to be a French 42. When I wanted to return it, VC said that this is not a good enough reason? Should the onus be on the buyer to do the legwork for finding out a brand’s sizing standard or should the sellers be trusted to put the correct size? In addition to this, the seller stated that there were only marks inside, however when it arrived, the label had a marker line across it, as well as stains all over the front (including hard to remove make up stains). Again, VC says they will not let me return the item even if it’s not according to the seller’s description. Honestly, BUYERS BEWARE. Vestiaire Collective will probably just reply with a canned response because their customer service is a joke.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I had 2 bad experiences in 1 week.I am An italian private seller.I sold 11 items in the past with Vestiaire but the last 2 their behavoir was disgusting.I sold an Eisabetta Franchi puffer with al lapin collard,i send it to them and they cancelled my sale with the excuse that is mildly different amd a little worn .In my description it was also the fact that the collard is natural fur.They send me 2 photos from my description that don t show any defect,they claimed .They send it to me without repost it like their policy said.i received the coat without dustbag,they send it in a box without no water protection or my dustbag that i send it to them too.My coat i check it amd there is was no sign mark or anything else.Exactly like in my description.They don t give me a reason but i wrote with the buyer who accept the coat anyway and she told me that Vestiaire could not send a lapin fur in the uk.My question is?Why they made me lose time if they had a buyer from uk?and why they don t relist my item?the second sale it was an Elisabetta Franchi dress,was arrived at the buyer 3 days ago,Vestiaire doesn t send me the money,they don t respond at may emails or chat and they cancelled the dress from their site amd also from my sold items.My dreas disappeard,i have the proof where i send it also the mails from Vestiaire with the proof that my dress was sold with them but they took my money too,and my dustbag.and no response,chat unavailable and no money.They are non proffessional anymore like years ago._Fortunately i didn t sold my Louis Vuitton bag that i had also on my account for sale and i cancelled fhe sell because i don t trust them anymore.If they took my 100 euro from The dress and a coat dustbag i don t immagine if i sell my LV bag eith Vestiaire Collective 🥲🥲Don t sell with them there is a huge risk to lose your items and your money .i will make an online police compliament because i want my money and my dustbag back”

Helpful Report

Posted 2 years ago

“Worst! Item I received does not match the description, it interrupted my travel plan and I don't have time to return it for what they called reexamination. Even their agent admitted the photos I provide didn't match the description, however I have to waste my time for their fault. Worst customer service, provided with wrong information.”

Helpful Report

Posted 2 years ago

Dear Member, We certainly understand your frustration. Unfortunately, given the elements shared with us, we must inform that your return request cannot be accepted. Regarding the relisting fees that were mentioned by our team if you do not wish to keep your item, we kindly invite you to access to the dedicated article below : https://faq.vestiairecollective.com/hc/en-us/articles/200428301-How-do-I-re-sell-my-item- Thank you in advance for your understanding, The Vestiaire Collective team

Posted 2 years ago

“Omg I sold 2 bags on here and I never received payment they have now deactivated my account to shut me up . One bag was Chanel the other Gucci. Why is this backstreet so called company still out there ?? How comes after so many complaints They still active ?? To hell with them”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“The VC Customer Service team is so unresponsive!! Not recommended at all. There is no reply from the seller and also no reply from the VC team when it comes to asking a question. Really disappointed!”

Helpful Report

Posted 2 years ago

Dear Member, Upon checking your request, our team made sure to get back to you with a replacement voucher. We kindly invite you to check your new voucher in our team's message we have sent to you on the App. Thank you for your understanding, The Vestiaire Collective team

Posted 2 years ago

“So the seller who is using my picture without my permission is still using my picture, despite all the reassuring messages from Vestiaire that it is not allowed, according to their comment here, the measures they have been taking is "emailing the seller" how wonderful, because this is the 2nd time the seller is using the pictures and the seller will continue to use my pictures because obviously nothing is going to happen! Why on earth do I take pictures of my items when it is obviously a free for all and Vestiaire claims they do something about it but don't? Seller Vestimenta has repeatedly used one of my pictures, several sales, never taken down!”

Helpful Report

Posted 2 years ago

Dear Larisa, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Previous to this issue, I have only had positive interactions on Vestiaire, however, the distressing events of today have changed my views on Vestiaire and have repelled me as a customer from this point forward. After selling an item, I had seven days to ship with a courier. After three days, I receive a message from the buyer who aggressively abuses me, because I didn’t ship the item immediately, so I cancelled the transaction as I didn’t feel safe providing my address to the buyer, I blocked the buyer who is by now harassing me with disgusting verbal abuse. Despite having blocked messages, the buyer was still able to harass me repeatedly through messages on my listings. I put in a report to Vestiaire, but I only received an automated response suggesting that I block the seller through messages which I had already done. Vestiaire clearly takes no steps in protecting their community. Unfortunately for their ill thought out processes, harassment towards members, by other members is now publicly visible on their site. I have removed all of my listings and I won’t be using their services again. I highly recommend for others to also avoid.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Awful, buyer beware! no one you can speak with, just a chat system. The last chat message I got from Vestiaire Collective was "Thank you. Please give me a couple of minutes while I coordinate this concern to our expert team." That was 18 HOURS AGO! do not purchase clothes from them, and return them, YOU WILL NOT GET YOUR MONEY BACK!”

Helpful Report

Posted 2 years ago

Dear Member, We regret to hear that our team didn't get back to you yet. Rest assured that a clarification will be soon shared with you regarding the instalments charged on your order. Thank you for your understanding and rest assured of our availability to answer your questions and concerns, The Vestiaire Collective team

Posted 2 years ago

“these guys rape you on customs duties and taxes. Shipment from europe/japan to canada on clothing has been duty free some years ago, and they are still charging you 19% + 7% sales tax !!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Absolute thieves.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Ich habe eine goldene Kette bei Vestaire Collective gekauft, deren Verschluss leider defekt ist. Das konnte man nicht sehen. Erst als ich 3 kleine Goldnuggets, die ich daran angehängt hatte, verloren habe ist mir der Schaden aufgefallen. Die Goldkette geht immer wieder auf und da ich sie erst 4 Tage nach Zusendung getragen habe, ist mir der Defekt erst nach den 72 Stunden für eine mögliche Rückgabefrist aufgefallen. Ich finde es unseriös, dass ich die Kette nicht zurückgeben kann, obwohl sie kaputt ist. Ich hatte durch sie einen finanziellen Schaden, auf den nach schwieriger Kommunikation insgesamt noch nicht einmal eingegangen wird. Ich kann dieses „Unternehmen „ auf keinen Fall empfehlen, weil sich der/die KäuferIn nicht auf die angepriesenen Qualitätskontrolle verlassen kann!”

Helpful Report

Posted 2 years ago

Dear Rosa, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I bought a pair of Stella McCartney boots described as "Never Worn" and they arrived with mud in the tread on the soles and around the sides. So, they have clearly been worn!! I reported the problem straightaway and sent photos of what I received. I was told to return them so they could check them again. Some time passed, and then for the second time Vestiaire informed me that they DO match their description! They said I had 24 hours to request them returned to me or they would relist them for sale for me. They listed them for sale straightaway anyway using the same words - "Never Worn' - and at a cheaper price than I paid for them! They also emailed me to say I should reduce my price as they were overpriced! The audacity! There is no way anyone would buy these boots, and if they did - they too would have been disappointed when they received them to see they had been worn. I requested they be sent back to me as Vestiaire refused to refund me and I did not want to leave them there forever until they might have sold. I tried to talk on chat many times to Vestiaire's customer service but was ignored. I have now opened a PayPal case as I did definitely receive an item 'not as described'. The decent thing they should have done while they had them back with them - was to refund me and tell the seller off for their wrong description. But no, they are saying they are on their way back to me again! Absolutely disgusting customer service. I only hope I will win my PayPal case and be allowed to return them back to Vestiaire again and get my money back. Then, after nearly ten years buying on the site, I will NEVER buy from them again and I will tell everyone I know not to buy from them either. They are thieves.”

Helpful Report

Posted 2 years ago

Dear Linden, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I have contacted Vestiaire AGAIN as they suggested in their generic copy and paste message, it took 24 for the same "customer service" person to get back to me and he then told me (wow, he must be Einstein) that my item was sold, apparently he totally forgot that the day before he told me that he would contact the seller, when I explained again, i got more generic replies, then that they HOPE the seller will stop stealing my pictures. SERIOUSLY, that is the approach CUSTOMER SERVICE takes? If you are on a Mac, you can't even email them, you can, but the message does not get through, you get no confirmation, so you are stuck with the halfwits in chat, I guess in their spare time (of which there must be plenty as they are not doing customer service) they are the ones who write the good reviews. As a buyer and seller, be aware if you are dealing with Vestiaire, you are taking a gamble because they have NO CUSTOMER SERVICE”

Helpful Report

Posted 2 years ago

Dear Larisa, We kindly inform that the seller has been contacted. We remind that using pictures from already existing listings is not allowed. This is why exceptional measures can be taken in case of inaction on the seller's side. Thank you for your alert and for your patience, The Vestiaire Collective team

Posted 2 years ago

“This is the 2nd time that the seller @VESTIMENTA has stolen my pictures, I listed my Paco Rabanne bag Reference:30000588 on 2023-01-15 and sold it the same day, a few days after that @VESTIMENTA listed a bag with my pictures, she was not the buyer as the buyer was in the UK. I reported this to Vestiaire and was told they take care of it and the seller would get a warning, NOTHING happened, the pictures stayed online, the bag sold then 5 days ago (so months nothing happened, despite the reassurance from Vestiaire) and immediately after the bag was sold, @VESTIMENTA uploaded another bag, again using MY PICTURE. I tried to get on chat, was assured this would be taken care of, to wait, I waited 90 minutes, so I decided to send them an message via their contact form, I still have no confirmation that they have received it (something that has happened before and they never seem to take care of). This is the new listing of @VESTIMENTA - I don't have high hopes that Vestiaire will actually do something, but it is quite grating when you take pictures, spend time taking pictures and another seller simply uses them as if they were theirs, which seems to be a habit of @VESTIMENTA who has ignored my messages and seems to think my pictures are hers for the taking! The fact that Vestiaire seems to pretend that it isn't allowed but does nothing about it is actually really shocking! Online since:2023-04-13 Categories :Women Category:Bags Sub-category:Handbags Designer:Paco Rabanne Condition:Very good conditionMore info Material:Metal Colour:Gold Location:Poland, from the seller Vestimenta Reference:32536409”

Helpful Report

Posted 2 years ago

Dear Larisa, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“the company do not reply to emails or chat enquiries. They have lost a sale for my daughter and have her item at the warehouse. impossible to get any information”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. As provided by our teams, we invite you to provide your request on the dedicated link below: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Order #23964923 I have sold over 50 items with them I was an expert seller and out of nowhere they blocked my account I am no longer able to log in or speak to Customer service they have blocked all email messages etc, they have a pending sale from me and have stole my money and my handbag I only sale high quality brands balenciaga, Louis Vuitton, Chanel, Givenchy and they have done this to me twice . The first time it was resolved . Now it’s been one month and I haven’t heard back from them I have no other way to contact them as they have blocked me out . I would NOT trust this company with your luxury sales”

Helpful Report

Posted 2 years ago

Dear X, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us We must inform that emails are not blocked, despite the status of your account. Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“If i could give this company zero stars I would! I mailed My purse in to be authenticated four months ago. Consistently reached out by emails to follow up on the status. Every time they would send a email back stating they would get back to me in 48 hours and no one ever does. I tried The chat option and the custom service reps answer until i explAin my issue and no one reply’s back. I get a email 2 weeks ago stating that they LOST MY BAG and they will refund me. Well it’s have been four months and i still Haven’t received a refund. Just a bunch of excuses that they are working on it! Please don’t buy from this site if anything goes wrong you will not be REFUNDED!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. Upon verification, we have noticed that our team is currently taking care of your refund request. We do apologise for the delay required to proceed to your refund, as our team is liaising with our payment partner in the meantime. We will be making sure to update you as soon as possible to share with you further updates. Thank you for your understanding, The Vestiaire Collective team

Posted 2 years ago

“Ref#31321973 Garbage company, doesn’t even know how to legit check their items. I sold a Balenciaga “Hi my name is Demna” tee, I couldn’t provide a receipt or proof of purchase therefore it’s deemed fake. I’ve been buying Balenciaga and Demna pieces over the years and I know and can distinguish a fake from an authentic product and I would never sell a fake item because I don’t want that to happen to me. Now I lost a sale and they also want me to pay $15 usd for their stupidity of their authentication team. Vestiaire is also notorious for letting fakes go through their legit checking process. What a bunch of clowns, stick to grailed or e-bay everbody, this company is for clowns.”

Helpful Report

Posted 2 years ago

Dear Joshua, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Please bring TRADESY.COM BACK!”

Helpful Report

Posted 2 years ago

Dear Lana, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“On 3-20-23 I purchased a LV zippy wallet and LV on the go bag which I thought was used in great condition based on photos and descriptions. When I received both item, I clearly they were fake because the dust bag and blue Louis Vuitton lettering and the bag handles were wrapped in plastic and the bag was folded in half and smaller than the actual on the go bag. The zippy wallet had plastic on the hardware which the REAL LV wallets or purses NEVER come with plastic wrapping around hardware or handles. Vestair Collective sold me two fake LV items!!! I reported the issue through their frustrating website and they sent me a shipping label for the refund of the zippy wallet. But they only allowed me to RELIST the on the go LV bag within 72 hrs. I relisted it and it was sold the same day so they sent me a shipping label and it was marked as authenticated shipping. When the received the bag, they said bag was non compliant meaning not authentic. So they sold me a fake bag in the first place, say I need to relist it, then said it was sold and I returned the bag in its original green packaging from VC NY address and now they are asking for the bag to be sent when they already have the bag because I had to relist it!! This has never happened to me on Tradesy but you can’t even talk to a live agent and you have to try to report via email. So frustrating, I need to be refunded $989 for the fake LV bag that they advertised as a used bag and photos of the bag in great condition which was clearly a LIE!!! They are not authenticating items being sold especially via direct shipping on their website. I will never but on Vestair Collective!! The bag and wallet came on green plastic shipping bag not even in boxes to protect the bags, smh!!”

Helpful Report

Posted 2 years ago

Dear Hee, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews