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Vestiaire Collective Reviews

1.5 Rating 1,400 Reviews
12 %
of reviewers recommend Vestiaire Collective
1.5
Based on 1,400 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 59%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Vestiaire Collective 1 star review on 28th June 2025
Jennifer Wayne
Vestiaire Collective 1 star review on 4th May 2025
FrancisOlivia 771 At Gmail. Com
Vestiaire Collective 1 star review on 1st March 2025
Lady Karen Daly
Vestiaire Collective 1 star review on 1st March 2025
Lady Karen Daly
Vestiaire Collective 1 star review on 20th February 2025
Anonymous
Vestiaire Collective 1 star review on 20th February 2025
Anonymous
Vestiaire Collective 1 star review on 20th February 2025
Anonymous
380
Anonymous
Anonymous  // 01/01/2019
useful site, made some purchases and is authentic !!
Helpful Report
Posted 5 years ago
Brilliant from start to finish I think it’s better if you buy from a trusted or professional seller. Only then can you return your item !! I bought 2 Chanel bags so beautiful matched discription I want to sell one of them so not to sure how that works
Helpful Report
Posted 5 years ago
I ordered an incredibly well-crafted BOGNER ski jacket from France---it's beautiful and instead of paying $2,300 retail, I got for $450. Incredibly, it arrived via DHL from France to Boston in 3 days---seriously. Thumbs Up, except for their customer service--- it's a complete joke.
Helpful Report
Posted 5 years ago
Terrible non existent customer service. Bought a scarf for £381 & the seller went off grid. No scarf, no money back , no help from Vestiaire . I made numerous phone calls , they tell me to contact seller on comments!! Dreadful customer service . I bought scarf on 24th October, paid immediately, they took money immediately and after that nothing
Helpful Report
Posted 5 years ago
I Love everything about this company. I always receive a swift helpful response to sent emails. The 'Make an offer button' Is fab and i find the pricing fare. If you take into consideration that the site is used Worldwide and items are sent to France for inspection and verification, Then sent to the buyer, the delivery time is good. As I choose item with care, and trust Vestiaire, I'v never had to return an item. Love them!
Helpful Report
Posted 6 years ago
;Lovely service, prompt shipping, poor relation to the seller as they refused to contact me but overall, very very happy my piece came flawless and exactly as described.
Helpful Report
Posted 6 years ago
Items as described arrived quickly.
Helpful Report
Posted 7 years ago
Vestiaire Collective is rated 1.5 based on 1,400 reviews