Car Mats UK Reviews

Name: Car Mats UK
Address: Unit 1a Bestwood Road, Brookhill Industrial Estate, Pinxton, Nottinghamshire
Rating: 4.65

4.7 Rating 7,676 Reviews

91 %

of reviewers recommend Car Mats UK

4.7

Based on 7,676 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

7772131313

Email:

accounts@mto-uk.com

Location:

Unit 1a Bestwood Road,
Brookhill Industrial Estate,
Pinxton
Nottinghamshire
NG16 6NT

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Car Mats UK 5 star review on 12th January 2025

S Harfield

Car Mats UK 5 star review on 29th November 2024

S Schmitz

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will review when I actually receive them.”

Helpful Report

Posted 2 years ago

“OK mats but waited a long time for them”

Helpful Report

Posted 2 years ago

“I hesitated before writing this. I only read the Trustpilot reviews after I bought from CarMats, if I had read it I would never have bought from them. Unfortunately all the negative comments are true. The so called 'fully tailored' Volkswagen Golf MK7 2012-2020 Boot Liner does the job but is hardly fully tailored. It is obviously cut from a pattern which is understandable but does not totally fit the boot which is should. So now the worst part; the last of customer service. I had spoken to a polite lady who helped with my decision before ordering, after that all manners went out the window. 1. No courier tracking information. Very blunt, ill mannered, 'blank' replies came when asking for tracking information. This should be normal, I was made to feel as if I were asking a huge favour. I asked for a reply, I got nothing in return. I wont be ordering from them again and suggest you find your car mats elsewhere.”

Helpful Report

Posted 2 years ago

“The driver's mat fits the area, but the holes for the locating studs do not line up. I can have the left or the right one clicked into place, but not both. I'm waiting for a response from CarMats directly from an email I sent them earlier this week. It also took me over a week to get the order finalised having spoken to 3 different, but very pleasant ladies, but different every time having to go through everything again and again and again.”

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Posted 2 years ago

“Hi received item within a few days the packaging was good, unfortunately the carpet was of poor quality even after paying the extra £30.00 to upgrade to premium quality, very disappointing, can't see me using this company again. John”

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Posted 2 years ago

“Not the best experience by any stretch. Ordered a boot mat with a bumper protector. The mat arrived but the protector did not. The customer service advisor was polite but I had to wait a few more days for it to arrive. When it did, it was the wrong size. The web page shows an image that does not represent the actual product. I accept that I should have double-checked the measurement but when you have already selected the car make and model and you're presented with an image of what you think you're going to receive, the automatic response is to believe that's what you've ordered. Thankfully, the situation was (finally) resolved satisfactorily.”

Helpful Report

Posted 2 years ago

“Shortly after placing an online order, I phoned to cancel the order - I was assured that the cancellation was all actioned I haven't been refunded yet and I have now received the mats -”

Helpful Report

Posted 2 years ago

“Mats came quickly, but not the right one. I wanted Kuga mats 2012-2019. Realising that the website was leading to the 2020-current version I aborted and started again making very sure I was on the 2019. I pressed the pay button and then I got the invoice for 2020 mats and I couldn't go back. Realised straight away but as it was weekend I sent e mail messages and left a message on the ansaphone. All Ignored as was my follow up phone call. I got the 2020. It fits but not exactly.”

Helpful Report

Posted 2 years ago

“The car mats for the rear seating wells have no cutouts to accommodate the front seatbelt anchor points, therefore they don't fit very well.”

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Posted 2 years ago

“the mats are just cut rubber not actually for vehicle they dont fit correctly”

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Posted 3 years ago

“No comment.”

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Posted 3 years ago

“Still waiting for them to arrive”

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Posted 3 years ago

“Ordered late on 20th December, paid for 24 hours delivery but didn't receive until 24th. If you can't offer a service, please don't charge for it, and please don't use Christmas as an excuse. Still awaiting a refund of the shipping costs.”

Helpful Report

Posted 3 years ago

“Quick service and product as described. However EXTREMELY disappointed with how it was delivered!! NEVER have I had something delivered in clear packaging which my husband signed for an he now knows what his Christmas present is.. along with this the packaging was also ripped. So I’m extremely disappointed with the delivery and the fact it was in flimsy clear packaging when it was supposed to be a surprise gift.. because of the packing I can’t rate it high as it’s completely messed up my Christmas surprise.”

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Posted 3 years ago

“Cannot review as requested as I am still awaiting delivery.”

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Posted 3 years ago

“Fast delivery But the mats don’t fit.”

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Posted 3 years ago

“my vehicle is an extended cab so the mats do not fit, too narrow front, no cut out for footrest and rears are wrong shape”

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Posted 3 years ago

“Delivered quickly but doesn't fit very well and will have to cut as all wrinkled up and the clips broke as I put it in, very disappointing!”

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Posted 3 years ago

“Disappointed in quality of mats. Paid for embroidery but got label sewn on instead?? Not worth the money.”

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Posted 3 years ago

“Not a good fit”

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Posted 3 years ago

Car Mats UK is rated 4.7 based on 7,676 reviews