Confirm Testing Reviews

Name: Confirm Testing
Address: 1 Harley Street, London
Rating: 4.07

4.1 Rating 2,473 Reviews

77 %

of reviewers recommend Confirm Testing

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02038703623

Email:

info@confirmtesting.com

Location:

1 Harley Street
London
W1G 9QD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expensive and still haven't got results”

Helpful Report

Posted 3 years ago

Dear Graham, It appears you registered your barcode on Friday. Your sample only arrived at the lab today and was booked in for testing on 12/07/2021 14:52. Your area may not have Royal Mail Saturday pickup or processing. You can verify this with your Royal Mail tracking number. Our prices are some of the most competitive on the market. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Terrible service”

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Posted 3 years ago

“Absolutely not worth the money waiting far to long for results won’t recomed”

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Posted 3 years ago

“Misleading do not use”

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Posted 3 years ago

Dear Kamlesh, We are very honest with all the services we offer and everything is clearly stated on our website is what we offer. I am unsure what you you mean by misleading. We are happy to address any concerns you may have if you email us. You have also received all your test results as shown by our system, and we have no other communication from you. Wishing you continued health, Confirm Testing

Posted 3 years ago

“I haven’t received my result!!”

Helpful Report

Posted 3 years ago

Dear Christine, You received your result at Today 00:03. I have resent it to you. We ask customers to check their spam folders as results are sent from an automated system, which can sometimes trigger the spam filter. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Your service is sure bad. Can never introduce anybody to you.”

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Posted 3 years ago

Dear Michelle, You appear to be unsatisfied that you incorrectly swabbed yourself and therefore your initial sample was rejected. We have explained this to you in email and reset you a test kit. The lab rejects samples that do not have a sufficient volume to test. This is why we include instructions on how to test. Your issue has been dealt with on email. Wishing you continued health, Confirm Testing

Posted 3 years ago

“Sent them a test, registered it online, did everything I was supposed to do, and never heard anything back from them despite calling on more than one occasion in order to receive confirmation the test had been received. Promised results inside 24 hours of them receiving the test, which Royal Mail Tracing shows was shortly after 11am yesterday morning. Received several emails trying to get me to buy other tests from them but nothing in relation to my own test. UPDATE: as can be seen from the response to review below, I was promised my result within 24hrs of 15:22. This has been and gone. Don’t trust these guys - impossible to get hold of over the phone too. Very poor.”

Helpful Report

Posted 3 years ago

Dear Chris, You registered your sample on 07/07/2021 09:30, it arrived to the lab on 08/07/2021 15:22 and is currently in progress for testing, which is still within the 24 hour period stated. You will receive results within the next couple of hours. You have sent us zero emails enquiring about this, in which case we would have updated you on the progress. The second person on your order has already received their results. Wishing you continued health, Confirm Testing

Posted 3 years ago

Dear Chris, It appears you updated your review. I have already responded to your initial review. The Royal Mail tracking updates as delivered when it is at the depot not when it is at the lab. You are free to verify this with Royal Mail. As mentioned in my previous review, your results should be delivered to you within the 24 hour window and I have let you know when it was delivered to the lab. As for the marketing emails, you always have the option to unsubscribe by clicking that button at the bottom of the email. Best wishes to you, Confirm Testing

Posted 3 years ago

“I sent my day 5 test on Sunday 4th July. Still haven't heard the result so the test is now pointless I will ask for a refund”

Helpful Report

Posted 4 years ago

Dear Raymond, Your result was sent to you Yesterday 20:36. I have resent it to you now. Wishing you continued health, Confirm Testing

Posted 4 years ago

“Rubbish , super slow , check other companies and u can get results on the same day , instead of getting day 5 test to release on day 8 afternoon!!!!! 0 ⭐️ if I could.”

Helpful Report

Posted 4 years ago

Dear Matias, The Same Day results for other companies cost at least three times what the at-home product costs. You purchased an at-home product and the timeline is all clearly stated on the website. You used Royal Mail to deliver the sample back to the lab so the earliest it would have gotten to the lab is already on Day 6, and then it needs to undergo hours long testing procedures. We state all of the timelines on our website prior to purchase. If you required a same day result, you would have needed to book an in clinic appointment. Wishing you continued health, Confirm Testing

Posted 4 years ago

“Terrible, it's now 7.30pm on day 8 and we are still waiting for 3 out of 4 of our results. Complete waste of Money and when we call up we get a different story each time. We called on the afternoon of Day 7 to chase at around 3pm and we were told that the tests had been received and were on their way to the lab. We called on the afternoon of day 8 to chase again and this time we were told that they hadn't received the tests until 8pm the previous day and it could take 48 hours. Which would take us to the evening of day 9.”

Helpful Report

Posted 4 years ago

Dear Mark, All results were sent to you on 17:32, 20:16, and two on 20:36. I have resent these to you now. Wishing you continued health, Confirm Testing

Posted 4 years ago

“Paid the extra money for day 5 ‘release’ - my husband received his negative release email 30 minutes after midnight on day 6 but nothing for me!! Both tests done, registered and posted before 8am, in same post box, at the same time, but no email for me!!!! My advice - DONT WASTE YOUR MONEY!!”

Helpful Report

Posted 4 years ago

Dear Lynda, Your result was sent to you on Today 20:36. While test kits may be posted at the same time, it does not mean Royal Mail delivers them at the same time since they are all in separate packages. Royal Mail batches deliveries to the lab throughout the day to deal with the volume they receive. Wishing you continued health, Confirm Testing

Posted 4 years ago

“Very disappointed with this site. If you order on day 5, you will be late. I had to call customer service 4 times in 3 days, with a minimum wait of 7/17 minutes. They first put the wrong address, saying it was my fault when it was their fault because on the carrier's site it was wrong. I received a new one on day 5, and with the results I was free on day 7 instead of 5. Count 24 hours for results even if sent early in the morning. No discount, nothing , I would go to another company for my next vacation and I would not recommend it to my friends.”

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Posted 4 years ago

Dear Leontine, Sorry to see you are disappointed. I wanted to clarify some things: Day 5 TTR does not mean you will receive results on Day 5. It is just when you are allowed to perform the test, just like Day 2 and Day 8. We clearly state the timeline of results on our product page prior to purchase. We can only ship to the address you enter on the order and that is why your original dispatch was sent to the address you entered on the form. I am glad to see this was sorted for you with a second dispatch. Wishing you continued health, Confirm Testing

Posted 4 years ago

“Keep getting customer service reviews for Covid test- which o took on Saturday, 4 days ago. Still waiting for results… speaks for itself. Thankfully I’m in no rush for the results but 4 days is unacceptable.”

Helpful Report

Posted 4 years ago

Dear Brendan, It appears you sent your sample on the 3rd of July, which is a Saturday. It appears you do not have weekend pickup for the priority box you chose as Royal Mail would have picked it up on Monday, as it was only delivered to the lab yesterday. It is currently in progress and your results will be sent to you as soon as they are available. Wishing you continued health, Confirm Testing

Posted 4 years ago

“We have not yet received the results of our day 8 tests. I had to chase up our day 2 tests and only received the results after I contacted you”

Helpful Report

Posted 4 years ago

Dear Brian, Both results on your order were sent to you yesterday, one at 20:33 and one at 22:31. I have resent both of them now to you. We had resent Day 2 to you as well as it had appeared it may have landed in your spam folder, which we do ask for customers to check since the results are sent from an automated system that can trigger the spam filter. Wishing you continued health, Reine

Posted 4 years ago

“It took 5 days to get a result I should have had in 48 hours.”

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Posted 4 years ago

Dear Andrew, You sent your sample on 03/07/2021 in an area with no weekend pickup by Royal Mail. Your sample was not processed by them till Monday and therefore only delivered to our lab on Tuesday, where it was booked in on 06/07/2021 14:55 and your result issued on 07/07/2021 01:26. This is all within stated timelines. We advise customers to check their Royal Mail service in their areas. There is Saturday pickup in some areas, which means samples are delivered on Monday. There is no processing of mail at all on Sundays. You can verify all this on your Royal Mail tracking number. Wishing you continued health, Confirm Testing

Posted 4 years ago

“Bad worse delay ..i am not happy with you ..i paid money for nothing ..you should send me my money back ..i didnt get the 5th test on time and it said it wasnt clear ..i didnt get any refund”

Helpful Report

Posted 4 years ago

Dear Abdellatif, I am unsure what delay you are speaking of. You sent your sample on the 3rd (a Saturday). Royal Mail does not deliver anything on Sundays. Your sample arrived at the lab on Monday, was booked in for testing at 05/07/2021 12:23 and results received the same day on 05/07/2021 21:25. Your results were turned around in 9 hours. Wishing you continued health, Confirm Testing

Posted 4 years ago

“TERRIBLE tests arrived 5 days later !”

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Posted 4 years ago

Dear Fiona, I am unsure what you mean. You registered your Day 5 sample on 28/06/2021 12:30, it arrived the next day at the lab on 29/06/2021 11:07, and results were sent the same day on 29/06/2021 20:12. Wishing you continued health, Confirm Testing

Posted 4 years ago

“It's day 8, I paid for a test and release on day 5 and I still haven't got my result. What a joke.”

Helpful Report

Posted 4 years ago

Dear Sam, Your result was sent to you yesterday. It will be resent to you now. Wishing you continued health, Confirm Testing

Posted 4 years ago

“Staff friendly, polite. However they need more training for some tests.”

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Posted 4 years ago

Dear Carmen, We have responded to your email about this. It appears you did not select the right test for what you needed, which was a PCR test to confirm your COVID infection status. You selected an antibody test which confirms the presence of antibodies at least 2 weeks post infection. It does not confirm a current infection status. This is why you received the result you received. Wishing you continued health, Confirm Testing

Posted 4 years ago

“I won’t use the service again, it took too long to get the results of my test to release, so I feel like I wasted money. I tested on Friday and posted it before 10am, the lab got my test at around 10am of Saturday, but the result was only confirmed at 3pm on Sunday. I contacted the company by email and the customer service was very friendly, but when I called on Sunday morning, the person on the phone wasn’t friendly at all.”

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Posted 4 years ago

Confirm Testing is rated 4.1 based on 2,473 reviews