“The Greenhouse apart from a few split pieces is fault free and very easy to erect even on my own. Will see how it performs next year. Looking forward to home grown tomatoes.”
Dear Mrs Anne,
Thank you for your positive review! We're delighted to hear that your greenhouse is fault-free and easy to erect.
Homegrown tomatoes are a wonderful goal, and we hope your greenhouse provides the perfect environment for a bountiful harvest next year.
Happy gardening, and thank you for choosing our greenhouse!
Best wishes,
elbec garden buildings
“Lovely service from the young man at the garden centre. Very helpful delivery man who arrived on time and made sure everything was where we wanted it. Lastly a beautiful summer house of excellent quality”
Dear Ray,
Thank you for your kind words! We're thrilled to hear that you received lovely service from our team, and we're pleased that the delivery went smoothly.
It's great to know that you're enjoying your beautiful summer house of excellent quality!
If there's anything else you need or if you have further feedback, please don't hesitate to reach out.
Best wishes,
elbec garden buildings
“Ordered a 44mm logs tunstall 10' by 10' from Elbec. Had a couple of issues regarding delivery date due to Covid but they worked hard to resolve and we ended up only waiting a further 2 weeks which was acceptable to us. The build took 4 of us a day to get it up, and watertight with me finishing the floor and treating it twice the following day. Top Tip- During the build, keep measuring corner to corner to ensure it remains square or else the logs start to not sit correctly. We have had loads of comments on how nice it is, instructions were ok, needed to read them a few times to make sure we got it right. The only issue I have is the actual delivery. I wrongly thought it would come off the lorry in a single pallet, however the driver had to handball it off and in turn I had to move it into my garage until we were ready to build it. Just something to be aware of. Plenty of spares were included in case of issues with parts, very good.”
“Your driver was very helpful, placed the goods close to the back entrance of my property, he was very cheerful and made my day a little brighter, he was punctual with the delivery time and despite being busy had time to talk with me for a minute or so, thank you, please pass my thanks to your driver.”
“I purchased a shed but at the end of the online transaction did not she as completed. Consequently I went through the procedure again. As soon as that was completed I received a number of emails stating that I had purchased 2 sheds. I contacted the company the following morning and explained what had happened and they cancelled the second order straight away. Approx 10 minutes after finishing that conversation I was contacted by another staff member who queried the 2 purchases. I explained again what had happened and they immediately arranged for a full refund for the unwanted shed. I’ve yet t receive the shed but cannot comment on it it but the customer service is absolutely superb.”
“The online order process was simple and the Shire Hampton summerhouse arrived in perfect condition at the specified time (I received a text and email the day before giving a four hour delivery window). The product quality is very good for the price. It took two of us around six hours to build - we’ve both got average diy skills. I recommend painting all the parts beforehand as some of them are difficult to do once glass is fitted for instance.”
“Straight forward order. Received notification of approximate time to be delivered. Delivery driver very polite and professional, and took great care with unloading the product.”
“They delivered on time and with care. The building was complete and although the instructions didn't detail every single step, it's 4 sides and a roof! Once built, it is sturdy enough and suits my needs.”
Dear Chris,
Thank you for taking the time to share your experience with us.
We're glad to hear that your delivery was on time and that the building met your expectations. Your feedback is valuable to us, and we appreciate your understanding of the instructions.
We're here to help, and we hope you enjoy your sturdy new building for years to come!
Best wishes,
elbec garden buildings
“Excellent to deal with.. very good prices and supoer fast delivery they even carried all my fences round the back for me and was so kind and helpful. Will be using them again once i start on the front fencing..It makes a change these days to find a company who go out of there way to be helpful and respect ..”
Dear David,
We love hearing that our product works perfectly in your garden and that you were satisfied with our customer service.
We are very appreciative of your kind words!
Best wishes,
elbec garden buildings
“I ordered storage box for our balcony arrived quickly was kept up to date on delivery. Box was great quality and as described. Would recommend and definitely order again.”
“Ordered an Elite Greenhouse Kit with and it was delivered as specified. Good quality, no missing parts and an unexpected free gift of a seed table and trays was most welcome, even found I had some glass panels and bolts left over. Automatic vents work well. If I was being picky it could have done with a few more diagrams in the instruction book but was realtively easy to work out.”
“Ordered Sunday delivered Fri direct from the manufacturer,kept informed at every juncture,summer house is as advertised came in sections with reasonably easy to follow instructions and came with all the fixings necessary to build it,happy with the quality for the price, spent a week painting it giving it 3 coats inside and out before building it which will hopefully preserve it for a good few years, looking forward to getting some use out of it now”
Dear John,
Thank you for sharing your positive experience with us. We're thrilled to hear that you found our delivery process efficient and that the summer house met your expectations.
It sounds like you've put in some great effort to preserve and enhance the longevity of your new addition to the garden!
We hope you enjoy your summer house for many years to come!
Best wishes,
elbec garden buildings
