“A good website. The summerhouse we chose was good given the price we paid. Simple to build but wish I'd paid extra for tongue and groove. The very same is available from many online retailers, but prices vary greatly.”
Dear Andrew,
Thank you for your feedback! We're delighted to hear that you found our website user-friendly and that the summerhouse you chose met your expectations, especially given the price.
We understand the importance of choices like tongue and groove, and we appreciate your input.
If you ever decide to explore more options or have any questions, our team is here to assist.
We value your business and hope you enjoy your new summerhouse!
Best wishes,
elbec garden buildings
“Delivery of shed came a lot quicker than was told at the time of ordering. Rang on the day of delivery as wasn’t sure we had all the necessary boxes, had ordered a Suncast plastic shed, but they were quick to answer the call and said that what we had was correct. Very happy with shed and service.”
“I sent a query on Sunday afternoon about a shed I was interested in and received a response by lunchtime Monday, I placed an order and hope the remainder of the service will be just as good”
“Ordered fence panels. Polite and knowledgeable staff member on the phone. Hoping the panels will be worth the wait and money. Panels received. Poor quality, cheap and nasty and nothing like the quality implied or detailed in their website pictures..Wickes sold the exact same panels and a bit cheaper.”
“Elbec delivered what they promised. They confirmed the delivery date and installation date and all happened that way. The team was professional at all times and very helpful. Can highly recommend their services.”
Dear Michael,
It's great to hear that any issues you encountered were promptly addressed, and replacement sections were sent without any problems.
Customer service and support are crucial aspects of a positive shopping experience.
Thank you for choosing our services!
Best wishes,
elbec garden buildings
Dear Phil,
Thank you for your kind words regarding our delivery driver's service. We appreciate your understanding about the delay due to bad weather. The safety of our customers and their purchases is our top priority.
We hope the weather clears up soon so you can enjoy your new addition to the garden. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Best wishes,
elbec garden buildings
“A good quality shed. For the price I was very surprised, although I did get it at a Sale price. Good quality workmanship in this Shiplap shed. Everything that was supposed to be there was there. And the instructions were easy to follow .I have glazed it rather than use the plastic window.”
“But disappointed it was slightly different from model.the door doesn't close properly have to slam it. It should be a two man delivery or it can be damaged on the edges as it is very heavy. But it is lovely and I would buy again”
“The fence panels I wanted were out of stock (there was an estimated date of when they would be available again) and I clicked the link to be emailed when they were due to come back into stock. On the estimated availability date I received an email to advise me that they were back in stock. Online I ordered 4x 3ft High (915mm) Mercia Waney Edge (Lap) Pressure Treated Fence Panels. Website was easy to use, and I received an email acknowledging my order. 30 mins later I received an email from Mercia GP containing a link to book my delivery date. I selected the first available date available on their system that met my own availability (10 days/8 working days from booking date). The afternoon before my expected delivery date I received an email confirming delivery ("has now been picked and is ready for delivery"). At 06:47 on the delivery day I received an email advising estimated time slot between 05:35 - 07:35. Driver arrived at 08:15 and was very friendly and unloaded the fence panels to our driveway. The four 3ft High (915mm) Mercia Waney Edge (Lap) Fence Pressure Treated Panels were quickly slotted into the existing concrete posts two days later. Would highly recommend.”
“Never used this company but ordering eas very easy. We have received confirmation of order, confirmation of day slot for delivery and have been advised that we will receive further communication regards delivery time On the whole great service. Would have no problem in suggesting this company for anyone to use.”
“Delivery on time order complete no problem. Easy to assemble the shed and it looks great. I managed on my own just used a few bits of batten to hold things in place when needed.”
