Dear Mr Mark,
We're pleased to hear that you found our product to be of good quality and fairly easy to put together.
It's great that it looks great in your space. We appreciate your positive feedback about the delivery being on the arranged day and the helpful driver.
Thank you for choosing our product, and we value your business!
Best wishes,
elbec garden buildings
“Easy to order , Arrived on time All parts complete on arrival , good quality for price paid The shed was fairly easy to put together and instructions were easy to follow .”
“Delivery guy was excellent, offered to help carry it to garden. Instructions a little vague for some parts of assembly. Quality of product generally acceptable, a couple of timber supports were bowed which made it difficult to get completely square on front section. Overall satisfactory”
Dear Andy,
We appreciate your feedback!
It's great to hear that the delivery experience was excellent, and we apologize if the assembly instructions were a bit unclear in some parts.
We'll certainly take note of your comments to improve our instructions.
If you have any specific concerns with the bowed timber supports, please don't hesitate to reach out to our customer service team.
Best wishes,
elbec garden buildings
“I ordered the Shire 13 x 7 pressure treated shed with Skyguard roofing material. Delivery of the shed was fine but the Skyguard was delayed by about a week, no problem as it took me that long to erect the shed on my own. Communication with Elbec was overall very good, they called me finally to check the Skyguard had been received. Overall this is a lot of shed for he price and I was expecting to make some modifications. Some timber had warp issues, one panel was slightly larger than the others which meant I had to modify the assembly slightly. The instructions from the manufacturer Shire are generally good but could be improved in places. Using quick release clamps makes assembly much easier, especially if you are doing this on your own. The pre-assembly of the roof panels needs to be clearer. Aligning the battens exactly on the roofing panel edges does not allow any room for slight variations in the frame ( inevitable on a structure of this nature). I also added extra screws in various places or replaced nails with screws. The end gables in my opinion need 34 x 34mm battens and I added this at each end - with an overlap at both ends, not just the front - the timber end panels screw into this through the roof covering more securely. Also at the door end I suggest adding 34 x 34mm timber under the floorboard ends to prevent damage to the edges ( this edge will get the most wear). However overall very pleased with the product for the price paid and the extra cost for my modifications were only about £20.”
“It was easy to arrange delivery for a convenient day and we were notified of a delivery time window the day before. There was two parts missing. I contacted customer services who arranged their delivery by courier .”
Dear Mrs Dinah,
Thank you for taking the time to share your experience.
We're glad to hear that arranging the delivery was easy for you and that you were informed of the delivery time window in advance.
However, we apologise for the inconvenience caused by the missing parts.
We appreciate your understanding, and we're glad that our customer service team was able to promptly arrange the delivery of the missing parts by courier.
If there's anything else we can assist you with, please don't hesitate to reach out!
Best wishes,
elbec garden buildings
“Well built with simple erection instructions included.only gripe, door latch square shaft not long enough for door thickness, a strange oversight! .Over all I would highly recommend and would buy from you again.”
“Palram 6ftx5ft Grey Plastic Shed. Product arrived in 5 working days direct from Palram It took 2 people about 5.5 hours to assemble. The instructions were mostly clear and no major issues. Nice to be supplied with a few spares of most fixings. Was able to erect it in a confined space which wouldnt have been possible with a wooden shed”
“After years of crumbling wooden sheds, we made the decision to invest in a plastic model. Hopefully this will last us quite a few years! Hubby did his usual thorough research and we finally decided to purchase Palram 6x8’ Skylight classic in grey via Elbec. We would have given 5 stars if I hadn’t had to chase up our order…… twice. Although the problem was dealt with, it was poor customer service. My review is based on the actual shed. In preparation we watched a couple of construction videos to see how hard/easy it would be to put together. All looked fairly simple, especially if there are two people and it’s not a windy day. Our advice/tips would be:- Allow a full day for this job, even though the video tells you it will only take ½ day. This didn’t include emptying old shed or laying the base. Ensure you have factored in a solid base into your costings and planning. We used basic concreate paving slabs on sand. Make sure the base is completely level before you start construction. Lay out all the components of the shed before you start. Everything is numbered and there are fairly easy to understand and follow printed instructions in the box. The plastic panels slide easily into the brackets etc as long as you follow the numbering system. The instructions don’t actually tell you which is the outside of each panel, we had to figure this out. The shiny side is the inside of the shed. An electric screwdriver is a MUST. The video states you can achieve this job using a manual driver, but it will be hard work and take you twice as long. Don’t screw the base to the concreate base until you are finally happy with the location etc. We moved the shed around on its base until we were happy. Have a spirit level handy, even though the instruction leaflet doesn’t state this, you will need it! Have a drink, sit back and admire your lovely new shed. (hopefully to be kept tidy by Hubby)”
“Good product overall would suggest improving the quality of metal fixings and delivering the bio folding doors already attached to each other Order process simple and delivery was easy”
“The building was easy to erect as metal sheds go, mostly on my own. The drawings being reasonably easy to follow. The door bolts are very flimsy and security is very poor without modifications.”
“The delivery time slot was not as specific as advertised. And he was late. However the delivery man was very helpful and careful with the shed. The shed took a bit of diy to complete but for the price I was pleased. The window is a bit annoying as it is plastic and makes a noise when the wind blows but nothing I can't live with! Now it is up and complete I think it looks a very nice, smart little shed! I would definitely use elbec again.”
“Bought this for a Xmas present for my 3 grandchildren. Certainly looks good but could have done with having a bit more head height. Delivery was first class and built with ease. Would certainly recommend.”
Dear Customer,
Thank you for choosing elbec garden buildings for your purchase and for sharing your feedback.
We're delighted to hear that the product looks good and that the delivery and assembly went smoothly!
Regarding the head height, we appreciate your input. Customer feedback is crucial for us to enhance our products. If there's anything specific you'd like us to note for future improvements, please feel free to share.
We hope your grandchildren enjoy their new space, and we're here if you have any more questions or future needs.
Best wishes,
elbec garden buildings
“The shed is good quality and looks very nice too. Putting it all together was not difficult but took a long time. You need 2 people to do it and a couple of days. Was it worth it ? Yes.”
“Prompt service overall and delivery was on time despite being in appaling weather conditions. Driver polite and helpful.Good quality product for price.”
“Fencing was fine except 2 panels were damaged & were replaced a week later. More care required when loading No compensation offered for delay Fitting was delyed”
“Good customer service awaiting product, unfortunately we'rent able to resolve my issues as i had attempted to get a interest free purchase.but system would not allow it.hopefully summer house is as good as it looks”
“It would be helpful if he screw holes were pre drilled. Because the diagrams were not clear I drilled holes in the wrong place. Also It was only after I had erected the shed that I spotted the comment about sealing the joints - This should have been at the start of the instructions!!”
