“Delivery quick and well done. Self assembly is fairly hard and you need to have most woodwork tools to complete the job. It would be really helpful if the window frames could come with the hinge insert already chiselled in as this was a bit tricky. The house itself looks fantastic and my daughter is thrilled with it. We have painted it ourselves to the colours we wanted.”
Dear Rachel,
Thank you for taking the time to share your feedback with us. We're delighted to hear that the delivery process went well, and your daughter is thrilled with the new house.
Your insights regarding the assembly process and the suggestion about the window frames are valuable. We appreciate your effort in personalizing the colours to your liking.
We hope the house brings joy and creates wonderful memories!
Best wishes,
elbec garden buildings
“Great communication and delivery. Assembly instructions clear and all parts needed for the build included. Some fettling needed because front panel had been made carelessly and some slats were out of line. Overall really good value and granddaughters are very happy!”
Dear Phil,
Dear [Customer's Name],
Thank you for your feedback! We're pleased to hear that you found our communication and delivery satisfactory. It's great that the assembly instructions were clear and that all the necessary parts were included for the build.
We apologize for any inconvenience caused by the front panel, and we appreciate your understanding.
We hope your granddaughters enjoy many happy moments in their new space!
Best wishes,
elbec garden buildings
“I’m only giving four stars because my item is not advised to be delivered until late April early May. I am sure it will be fine! I am adding to the above due to the reply I just received, which implied I was complaining about my delivery time. I will state here I had no issues with this and didn’t really appreciate having it explained to me that they were busy. My issue may, however, be receiving a purchase review request, four or five weeks prior to my item arriving. I am not retaining an email on my system for this length of time, nor am I giving five stars to something I haven’t seen. My review explained, in my view anyway, why I had given the score I did. I promise I will wait, as I had intended to anyway, like a true subservient.”
Dear Mike,
Thank you for your positive feedback! We're thrilled to hear that your shed arrived on time and that you found it to be good value.
We understand the importance of clear instructions, and we're pleased to know that you found them helpful during the assembly process.
If there's anything else you need or if you have further feedback to share, please feel free to reach out.
Thank you for choosing our product, and we hope you enjoy your new shed for years to come!
Best wishes,
elbec garden buildings
Dear Keith,
Thank you for taking the time to share your feedback. We're glad to hear that you found the product satisfactory, but we're sorry to learn about the challenges you faced during assembly, particularly with the roof.
We understand that the assembly process is a crucial part of the customer experience, and we apologise for any difficulties you encountered.
Your feedback is essential, and we will review the assembly instructions and processes to see how we can make them clearer or more user-friendly.
If you have any specific suggestions or if there's anything we can assist you with regarding the assembly, please feel free to share more details.
We want to ensure that your experience with our products is as smooth as possible.
Thank you for choosing our product, and we appreciate your understanding as we work to improve our offerings!
Best wishes,
elbec garden buildings
“All parts were delivered on time. Window fittings were a little flimsy and we chose to buy sturdier replacements. Once adjustments were made to warped parts it was moderately easy to assemble the summerhouse and once painted it looks much more expensive than it cost. Time will tell as to durability.”
Dear Kim,
We appreciate your feedback on the delivery and assembly process.
It's great that, with some adjustments and upgrades, the summerhouse turned out to look more expensive than it cost.
We understand the importance of durability, and we hope it serves you well over time.
Thank you for choosing our product, and we value your business!
Best wishes,
elbec garden buildings
Dear Jodie,
Thank you for your four-star rating!
We're glad you thought the buildings were good value for the price.
However, we're sorry to hear about the minor imperfections you noticed but we hope you're still satisfied with your purchase overall!
Best wishes,
elbec garden buildings
“8x6 pressure treated shed for £295 delivered. Not too bad for the money however i did feel really sorry for the delivery bloke. My wife rang me at work to come home and help him unload as I work fairly close to home. He was expected to unload it all into my front garden on his own which is up a few steps from the road. When I inspected the parts after he had left I saw that one of the base pieces had been crunched on one of the corners but it didn't make much difference to the structure, Also both roof panels had furry mold on them. not pleasant and I hope it doesn't come back now its all assembled. The instructions are fairly basic and took some head scratching to understand but 3 hours and 2 of us got it built. Now to dispose of the old one :(”
“Ordered a corner summerhouse on line during lockdown. Unable to actually view before buying but managed to find someone locally who had purchased one a few years ago. (We knew what we wanted and how much we were willing to pay.) Original delivery date was selected some 6 weeks later but this extended almost immediately to twelve weeks. Around the original DD I E-mailed Elbec and said we were able to accept an earlier delivery if available and two days later I received a phone call saying could we take it on Friday of that week. Delivered as notified on the dot of 0730 by one man who refused (very politely) any assistance. All parts checked and found OK apart from a few lengths of trim which were hopelessly warped due to rain ingress. The roof and floor panels were extra-waterproofed before assembly and the wife and I built it over a very hot weekend, with a neighbour to assist in lifting the roof panel. Apart from some creative thinking needed to screw the wall panels and door assembly together, it all came together. Painted with two coats of wood preservative within a couple of days and we are very pleased with the result. We didn't need to contact Elbec for anything, B&Q are very close by and we were able to replace the warped trim quite easily. Overall, good value for money and we didn't need to contact customer services at all. Limited construction information given, but it was fairly straightforward (apart from the front corners). It has been rained on heavily and frequently since building and it appears to be water tight. I would suggest any purchaser buys the optional floor "boot" pack to raise the assembly from the base and with hindsight, a more heavy duty roof felt.”
“Make sure you have a really good LEVEL concrete foundation. Make sure you have a mate to help you. Make sure you have at least 4 hours. Read instructions carefully and identify pieces BEFORE you start. It is very difficult to make it watertight once you have erected it against a wall! Good alternative to a wooden shed. We put a peg board on the back wall to utilize the space better. Didn't bother with a padlock. If someone wants to get in, they only have to undo a few screws on the side panel”
“Good website, ordering process and delivery. But I wish I had spent a bit more money on higher quality fence panels, so maybe more product information would have helped me to make a better choice”
Dear Julie,
Thank you so much for taking the time to rate elbec garden buildings!
We truly appreciate your positive feedback and are delighted that you were satisfied with our service.
We are glad to hear that our delivery service met your expectations.
Ensuring a smooth and efficient delivery process is one of our top priorities.
It is also fantastic to know that our communication was good and that our delivery staff were polite and helpful. Your kind words will be passed on to them as recognition for their outstanding efforts.
Once again, we thank you for your support!
Best wishes,
elbec garden buildings
“The guy who delivered the kit was Eastern European and didn't speak at all except to say sign when he had unloaded the truck. The kit itself was all there. One criticism I have is that the instructions should be more tailored to the kit. For example: There was a section devoted to the construction of the floor , which was not relevant as the kit composed of two parts already assembled. This applies to the side ornamental panels.This would allow larger pictures and instructions for the remaining processes and assist the constructor. Another point is there should be clearer instructions for the roof assembly, particularly regarding the position of the curved timber to the cog. Perhaps a timing mark{painted line} across the roof timber and cog to show exactly where the alignment is correct. Overall I am pleased with the result, but it took a bit of time to get the roof correct. One other point is I would suggest either paint or treat the wood prior to applying silicone or alternatively use acrylic sealant, so it could be painted over.”
“At first I thought this shed looked very flimsy and would not last but once built (I got a Professional to do it) I was really pleased. It's smaller than I thought but I am really pleased with it. I would advise it be fastened down as it is very light. I have had no problems apart from the lock bit is very small so can't put a big padlock on.”
