“Bought this for a Xmas present for my 3 grandchildren. Certainly looks good but could have done with having a bit more head height. Delivery was first class and built with ease. Would certainly recommend.”
Dear Customer,
Thank you for choosing elbec garden buildings for your purchase and for sharing your feedback.
We're delighted to hear that the product looks good and that the delivery and assembly went smoothly!
Regarding the head height, we appreciate your input. Customer feedback is crucial for us to enhance our products. If there's anything specific you'd like us to note for future improvements, please feel free to share.
We hope your grandchildren enjoy their new space, and we're here if you have any more questions or future needs.
Best wishes,
elbec garden buildings
“The shed is good quality and looks very nice too. Putting it all together was not difficult but took a long time. You need 2 people to do it and a couple of days. Was it worth it ? Yes.”
“Prompt service overall and delivery was on time despite being in appaling weather conditions. Driver polite and helpful.Good quality product for price.”
“Fencing was fine except 2 panels were damaged & were replaced a week later. More care required when loading No compensation offered for delay Fitting was delyed”
“Good customer service awaiting product, unfortunately we'rent able to resolve my issues as i had attempted to get a interest free purchase.but system would not allow it.hopefully summer house is as good as it looks”
“It would be helpful if he screw holes were pre drilled. Because the diagrams were not clear I drilled holes in the wrong place. Also It was only after I had erected the shed that I spotted the comment about sealing the joints - This should have been at the start of the instructions!!”
“The shed was delivered on time and as expected. However the handover was a bit brief and it wasn't exactly clear where the instructions were, it turned out these were hidden between a couple of panels which I eventually found but not before calling and being emailed them in PDF format. The shed seems reasonable, time will tell how long it lasts, however a couple of the timbers were broken due to having huge knots in, so I had to clamp and glue these prior to install, also one of the door stops was not cut to the right size but fortunately it was oversize so I was able to cut it down to fit. Maybe quality control is lacking here. You have to drill a lot of holes yourself, presumably this is to keep costs down, and you also have to weather treat the timber to qualify for the ten year warranty. It took two of us about three days to put up. The installation manual was poorly photocopied, so much so that important instructions were missing. I had to print out my own instructions because of this (about fifteen sheets of A4 double sided). Even then the instructions didn't seem to fit the page on the printout very well so I had to refer to both sets which was annoying. Please provide a properly printed instruction manual! Finally the roof tacks are too short, mostly they work alright but when you fold the asphalt at the corners and nail it, the tacks just pop out. Either they should provide about a ¼ longer tacks or at least a few longer ones for folds etc.”
Dear Jeremy,
Thank you for taking the time to share your feedback about your recent experience with elbec. We appreciate your detailed comments, and we want to express our sincere apologies for the challenges you faced during the delivery and assembly of your shed.
We are sorry to hear about the broken timbers with large knots and the door stop that was not cut to the correct size. Quality control is a priority for us, and we regret any oversight in this regard. We will review our processes to ensure that such issues are minimized in the future.
Your feedback about the need for drilling holes and the length of the roof tacks is noted, and we will take this into consideration for future improvements. We also apologize for the poor quality of the photocopied installation manual. We understand how frustrating this can be, and we will work on providing clearer and better-printed instructions in the future.
Regarding weather treatment for the warranty, we appreciate your understanding. We always aim to provide the best service and products, and your insights will help us enhance our offerings.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us. We value your feedback and your business!
Best wishes,
elbec garden buildings
Dear John,
Thank you for your feedback. We appreciate your patience and understanding regarding the delivery time. We're delighted to hear that, despite the wait, you found the panels to be well-made and worth it.
We value your input and look forward to serving you again in the future.
Best wishes,
elbec garden buildings
“Purchased the 3m x 3m Mercia Corner Log Cabin. Ordering process was straight forward, I really liked that the price advertised, is actually the price. Other websites advertise a price, but then you realise the felt isn’t included or the glass isn’t included for the windows. Delivery was selected, I was kept up to date with text messages and emails, arrived very promptly on time, the delivery driver was fantastic. Instructions very clear and easy to follow. There was an issue with the roof trusses, they had been incorrectly pre-screwed together at the wrong point and one was also cut incorrectly. This took a little time to fix, had I not had experience frame building and also own a chop saw, I may have struggled. Bar that, it took me a day to build it solely. Other issues were there not being enough screws supplied but again, a trip to my local screwfix sorted this. All in all I’m very much satisfied with my purchase, I’ll be honest, when ordering I’d seen a few mixed reviews and your social media was also constantly being trolled by I presume a pervious customer calling you a liar on every post. It did make me panic a little but I’m pleased to hold out and see what was delivered. Thrilled with the finish article.”
Dear Mr Mackinder,
We're pleased to hear that overall, you had a positive experience with the purchase of your 3m x 3m Mercia Corner Log Cabin from us.
It's great that the ordering process was straightforward, and you appreciated the transparency in pricing.
While it's unfortunate that you encountered some issues with the roof trusses and the number of screws, we are glad to hear that your experience in frame building helped in resolving those matters.
Thank you for your understanding and for taking the time to share your feedback.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.
Enjoy your new log cabin!
Best wishes,
elbec garden buildings
“At first it looked a flimsy (its plastic) and complicated to put together but it went together easily enough and sturdy once fixed in place. Arrived quicker than expected”
“I love my daughter's playhouse now it's put together. The instructions were easy to follow and it looks great. However, I feel that on the product information page while buying it should state that not only is assembly required, but that it takes 2 people and involves measuring, chiseling and filing for things like window hinges. It would be alot simpler of these had already been done for the buyer.”
“Got a 8×6 shed by Palram went together quite well. Slightly disappointed with the floor quality as l had to tape the joints on completion. All in all a great shed and very pleased with it.”
“I had a very pleasant shopping experience with Elbec. We ordered two sizes of fence panel and all the usual accessories and a summerhouse. granted, we haven't erected the summerhouse yet so I can't comment on its quality but the fence panels were perfect and the delivery guys were so kind to help my husband put the panels etc at the back of the house. I was also concerned when I read some of the negative reviews but my experience was top notch and I will buy from these guys again.”
“We did find what we were looking for on this site. Very helpful & descriptive & prices were good. Only issue we had we wanted to check something & rang the customer helpline which was closed till Monday morning. Hoping everything will be fine when delivered in August.”
“Good service, promptly completed. Sadly the product was not as good as I'd hoped. It's very easy to put together but the wall thickness limits the usability of this shed. As new it's very difficult to open the doors. With use it will become easier but for now it's a struggle. Looking forward to the freedom where we can see these things before we buy them.”
“The product itself was quite good value but things like the screws supplied to put it together were to be honest....rubbish. I was supplied with the exact amount to do the job, of these 6 were already bent about 5/8 of an inch from the top. Although not overly expensive it was a pain having to go to a DIY store 7 miles away to buy more. As well as this it proved really difficult to screw the the lattice sides to the main uprights using a power screwdriver as it was impossible to put them in straight as the lattice struts got in the way. It would be far better if the lattice sides came already screwed together. Product quite good......assembling could be much easier. Quite a few of the lattice struts had knots that had fallen out which will leave it much to easier to break if it accidently had any amount of pressure put on it.”
