Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear the delivery was on time and you are satisfied with the product. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“Was put together by my brother-in-law and a couple of his friends, thank goodness! It took a little longer than half a day, more like two whole days but the end product is really great!!”
Good Afternoon,
Thank you for taking the time to leave your review.
We are glad to hear the end product is really great, and that it’s been worth the extra time. If you need any assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
“We bought a hybrid greenhouse and although it took time to put together, it is impressive. Makes a bit of rattly noise if it's windy. When we had a damaged part a new one was sent out instantly. I have had more success germinating seedlings than ever before and I can do a bit of painting in the greenhouse too. Very happy overall.”
Good Afternoon,
Thank you for sharing your experience with the hybrid greenhouse.
We’re delighted to hear you’re pleased with its performance and the germination results. We note the wind-related rattling and will pass your comment to our team. It’s great that a replacement part was sent promptly.
If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The quality of the summer house is very good, the building instructions could be clearer and cutting a section of the roof leaves the roof a bit weak. I was a pain of glass was missing but a quick phone call sorted it although its not here yet should be tomorrow. Over all very happy with the product.”
Good Afternoon,
Thank you for taking the time to leave your review.
We’re glad you’re happy with the overall quality of the summer house. We apologise for the unclear instructions and the slight weakness in the cut roof section. It’s good to hear a replacement pane was arranged quickly via phone.
Please contact our Customer Care Team with your order details to help us assist you with your missing part.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your positive review.
We are glad to hear you found the delivery quick and the product excellent. We aim to ensure customer satisfaction, and we are pleased that your order has met that goal.
If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that the ordering process was straightforward, you were kept informed, and the replacement glass was delivered promptly. If there’s anything else we can assist with, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your lovely review.
We are thrilled to hear that your order was delivered on time and went together like a dream. We aim to provide customer satisfaction, and we are pleased that it has been met with your order and delivery. If there’s anything we can assist with or if you have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your kind review.
We are glad you found the website easy to navigate and that the delivery updates and delivery itself met your expectations. If there’s anything else we can assist with, or if you have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Good quality pergola. Very sturdy and should deal comfortably with all weathers. The guy who delivered was brilliant he carried the pergola into our back garden.
Thanks”
Good Afternoon,
Thank you for taking the time to leave your lovely review.
We are delighted to hear the pergola has met your expectations, and that the delivery was smooth and handled well. We aim to provide customer satisfaction, and it is wonderful to know that it has been met with you.
If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“I am delighted with my summer house, but it is missing the little top filial that sits on the roof. I have notified you of this before, but could I please have one sent to me as soon as possible?”
Good Afternoon,
Thank you for taking the time to leave your review.
We’re sorry that the roof finial was missing from your summer house. To ensure that this is sent for you, please contact our Customer Care Team with your order details.
If you require any other assistance or have any questions, our Customer Care Team remain at hand to offer their support.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your lovely review.
We are thrilled to hear that the log cabin erection went smoothly and that the team’s hard work is appreciated. We aim to provide customer satisfaction, and we are glad that it has been met for you.
If there’s anything we can assist with or if you have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“Bought raised bed for my Hostas, doing its job and getting lots of compliments from friends and neighbours, would recommend the product, excellent service.”
Good Morning,
Thank you for taking the time to leave your lovely review.
We are delighted that the raised bed is doing its job and that you are receiving compliments from friends and neighbours. If you need any further assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The Garden shed is excellent easy to assemble you need 2 people the instructions are easy to follow and the diagrams are very clear we are delighted with it.”
Good Morning,
Thank you for taking the time to share your review.
The garden shed is excellent and easy to assemble; two people are recommended, the instructions are easy to follow, and the diagrams are clear. We are delighted you are happy with it. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear you found our communication and customer service satisfactory, and that delivery was on time with no problems. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Purchased Palram Canopia hybrid greenhouse.
Order arrived when they said, good communication.
Unfortunately manufacturer had missed one bracket out which I informed them of on Saturday and it arrived in the post Tuesday. Very pleased with the product and service.
Automatic vent opener ordered with greenhouse purchase, works really well.”
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear the Palram Canopia hybrid greenhouse is meeting your expectations and that the bracket issue was resolved promptly. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“The log store I ordered is as described. Sturdy, good size and quality. Very pleased. The delivery was fast with updates at every stage. The delivery driver was great, talked me through all the parts before he left.”
Good Afternoon,
Thank you for taking the time to share your kind words.
We are delighted that the log store is as described, sturdy, a good size and has met your expectations, and that the delivery was fast with helpful updates and a great driver.
If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear the garden building is very good, easy to erect, and has met your expectations. We aim to provide customer satisfaction, and delighted that it has been met by your order. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your review.
We are pleased to hear the raised bed was well packaged, arrived in good condition, and was delivered on time. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Really pleased with my purchase.Greenhouse arrived very quickly after ordering. My son started erecting the new greenhouse on the cleared site of my old one, ploughing through the mammoth instruction pamphlet. All going too well only to discover some vital pieces to secure the roof panels missing. Phoned your customer services and spoke to a very pleasant young man and was promised the missing packet no problem. Thought this was too good to be true , but after a few days received the packet in the post.
I must say I am absolutely amazed and thrilled with the service all round and would definitely recommend your company.
Many thanks. Carol Grant.”
Good Morning,
Thank you for taking the time to leave your lovely feedback.
We are thrilled to hear you’re absolutely amazed and delighted with the service and that the missing roof panel packing was resolved quickly. If you need any further assistance with your greenhouse, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to leave your review.
We are delighted to hear you are happy with the log store, its price, and the fast delivery. If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings.
