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elbec garden buildings Reviews

4.4 Rating 1,898 Reviews
83 %
of reviewers recommend elbec garden buildings

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The site was self explanatory
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Posted 2 months ago
Good Afternoon, Thank you for taking the time to leave your excellent review. We’re thrilled to hear that you found our site to be easy to use and straightforward. We're committed to making the shopping experience as smooth as possible for our customers. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 1 month ago
Product is well made and reasonable to put together
Helpful Report
Posted 2 months ago
Good Afternoon, Thank you for sharing your excellent review with us. We are delighted to hear that you found the product well-made and straightforward to assemble. It’s great to know that we have provided you with a quality garden building that met your expectations. If you have any questions or need assistance, please feel free to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 1 month ago
Brilliant service from start to finish. All pieces were there and product easy to install
Helpful Report
Posted 2 months ago
Good Afternoon, Thank you for taking the time to share your wonderful review. We are pleased to hear that you experienced brilliant service throughout your journey with us and that the installation was straightforward. We aim to provide excellent service and a garden building you are satisfied with, so it’s fantastic to know we achieved that with your order. If you have any further questions or need any assistance in the future, please feel free to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 1 month ago
Replaced one from 2019, fits together well, looks good, easy assembly.
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Posted 2 months ago
Good Afternoon, Thank you for taking the time to share your fantastic review. We are pleased to hear that your new building fits together well and that you found the assembly straightforward. We take pride in providing not only excellent service, but a product you are satisfied with, and we are delighted to hear that we have met the level of service with your order. If you have any further questions or need assistance, please don't hesitate to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 2 months ago
The delivery men were very efficient, helpful and even carried the heavy item to my Garage. I have yet to put it together as I am waiting for Spring, but the components look to be very strong and complete. I am confident that when the time comes there will be no problems. Thank you for a very prompt and professional service.
Helpful Report
Posted 2 months ago
Good Afternoon, Thank you for taking the time to leave your wonderful review with us. We are pleased to hear that you are satisfied with the delivery and that they have gone above and beyond to provide you with excellent service. We aim to offer both a level of service and a product that meets your requirements, and we are delighted to hear that it has been met with your order. If you require any assistance or information, please do not hesitate to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 2 months ago
The large store was a bit rough but as I expected and does the job, however, the service and in particular the delivery was exceptional. Would recommend to anyone.
Helpful Report
Posted 2 months ago
Good Afternoon, Thank you for taking the time to leave your fantastic review with us. We are pleased to hear that our service and delivery exceeded your expectations. We aim to provide a smooth and helpful experience, and we are delighted it's meeting your needs. We thank you for your recommendation as this means a lot to us. Should you need any assistance, please don’t hesitate to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 2 months ago
instructions were detailed, every thing fitted well together. pleased with finished result
Helpful Report
Posted 2 months ago
Good Afternoon, Thank you for taking the time to share your wonderful review. We are pleased to hear that you found the instructions straightforward in assisting you with the assembly. It’s great to know you are satisfied with the finished result. If you have any questions or need assistance, please feel free to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 2 months ago
My delivery driver was just brilliant all delivered on time and in excellent condition thank you 👍
Helpful Report
Posted 2 months ago
Good Afternoon, Thank you for leaving your fantastic comments with us. We're delighted to hear that your delivery experience was brilliant and that everything arrived on time and in excellent condition. The drivers do their best to ensure a smooth process, and your feedback truly means a lot to us. We aim to provide excellent service in the delivery, and we are pleased that it has been met. If you need any assistance or information, please don't hesitate to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 2 months ago
The customer service I received from elbec was excellent. They responded promptly to a query I had and were very helpful when I spoke with them on the phone.
Helpful Report
Posted 2 months ago
Good Afternoon, Thank you for taking the time to share your wonderful review. We are delighted to hear that you had an excellent experience with our customer service team. Prompt and helpful communication is something we aim for, and it’s gratifying to know we succeeded during your interaction. Should you have any queries or need assistance, please don’t hesitate to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 2 months ago
Your sales team do a very good job. Very knowledgeable and helpful
Helpful Report
Posted 2 months ago
Good Afternoon, Thank you for taking the time to share your experience with us. We are pleased to hear that you found our sales team knowledgeable and helpful. We truly appreciate your kind words and strive to provide the best service possible. If you need any assistance or have questions, please don't hesitate to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 2 months ago
Excellent, very happy
Helpful Report
Posted 2 months ago
Good Afternoon, Thank you for taking the time to share your comments with us. We’re thrilled to hear that you are satisfied with your experience. Your satisfaction is our top priority, and it's great to know we met your expectations. If you have any questions or need assistance, please feel free to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 2 months ago
As advertised
Helpful Report
Posted 2 months ago
Good Afternoon, Thank you for taking the time to leave your feedback with us. We are pleased to hear that your experience was as advertised. It’s always our goal to deliver on our promises, and your satisfaction is our top priority. If you have any questions or need assistance, feel free to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 2 months ago
Really helpful and easy order . Fast delivery over the Xmas period . Was only short of a couple of small plastic pieces that held the polycarbonate window in . Didn’t stop the build and was easy to order and again quick delivery. Plus had extra sent out as spares .
Helpful Report
Posted 2 months ago
Good Morning, Thank you for taking the time to share your kind review with us. We are pleased to hear that you are satisfied with your order and delivery, as we aim to provide excellent service with the delivery, and glad that this has been met, even during the busy holiday period. We apologise for the parts missing initially from your order, and we thank you for your understanding and patience while they were sent out to you with extra. If you require any assistance or information, please do not hesitate to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 2 months ago
Great communication. Quality products. Excellent delivery service. Thoroughly recommend
Helpful Report
Posted 3 months ago
Good Morning, Thank you for sharing your wonderful feedback with us. We are delighted to hear that you had a great experience with our communication, the item ordered, and the delivery service. Your recommendation truly means a lot to us, as we strive to provide the best for our customers. If you have any questions or need assistance, please don't hesitate to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 2 months ago
Great communication. Delivery service excellent. Would recommend
Helpful Report
Posted 3 months ago
Good Afternoon, Thank you for taking the time to leave your positive review. We are thrilled to hear that you experienced great communication and an excellent delivery service. We aim to ensure our customers are satisfied every step of the way, and your recommendation means the world to us. If you need any assistance or have questions, please don’t hesitate to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 2 months ago
Excellent service - product easy to assemble
Helpful Report
Posted 3 months ago
Good Morning, Thank you for taking the time to share your wonderful review. We are delighted to hear that you had a fantastic experience with our service and found the product straightforward in assembling the item. Our goal is to provide excellent service for our customers, and it's great to know we’ve succeeded in your case. If you have any questions or need any assistance, please don’t hesitate to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 2 months ago
Excellent great value just what I wanted easy to build lovely looking arch thank you
Helpful Report
Posted 3 months ago
Good Morning, Thank you for taking the time to share your wonderful review. We are pleased to hear that you found our arch both easy to build and aesthetically satisfying. We aim to provide you with an item you are delighted with, and it’s fantastic to know we met your expectations. If you have any questions or need assistance in the future, please feel free to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 2 months ago
It was very refreshing to deal with Elbec because they got every detail right, from delivery to superb customer services helping me with the construction. Recently I have had dealings with other types of multi-national companies and they get everything wrong and just don't care. So a huge thank you to elbec for not gving me any stress!
Helpful Report
Posted 3 months ago
Good Morning, Thank you for taking the time to share your wonderful review with us. We are delighted to hear that your experience with us was stress-free and that our attention to detail in both delivery and customer service. We pride ourselves on providing exceptional support for our customers, and it's rewarding to know that we surpassed your expectations. If you require any assistance or information, please do not hesitate to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 3 months ago
I ordered a lean to gazebo but when it was delivered realised I’d been an idiot when measuring and it wouldn’t fit in my garden. Contacted Elbec, expecting to quite rightly be told it was my error and I could not have a refund but they were fantastic and along with the manufacturer, Palram, they arranged for a free courier collection and a full refund. Will be looking at their products again once I’ve got a responsible adult to do the measuring!
Helpful Report
Posted 3 months ago
Good Afternoon, Thank you for sharing your fantastic experience with us. We are pleased to hear that you were satisfied with our customer service and that we could assist you in finding a solution that worked for you. We aim to ensure, not only excellent service but also a positive experience for our customers, and we are glad to hear that we have provided this for you. If you require any assistance or information, please do not hesitate to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 3 months ago
Very easy to order online. I had a phone call the same day to say they had received the order and give me an expected delivery day. It was delivered when they said it would be. Excellent product and excellent service all round. I would definitely recommend Elbec garden buildings.
Helpful Report
Posted 3 months ago
Good Afternoon, Thank you for sharing your fantastic review with us. We are delighted to hear that you found the ordering process easy and that our communication regarding your delivery was satisfactory. We aim to provide excellent service, and knowing that we met your expectations means a lot to us. We truly appreciate your recommendation. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team. Kind Regards, elbec Garden Buildings.
Posted 3 months ago
elbec garden buildings is rated 4.4 based on 1,898 reviews