“Big trauma over Christmas happily resolved by Elbec's excellent customer service. I bought my wife a polycarbonate greenhouse for the allotment for Christmas as a surprise. After I missed the initial delivery my wife found out and said she did not want a polycarbonate greenhouse. It was too late to stop the the re-delivery. I contacted Elbec and they were very helpful, saying i should turn away the delivery and they would refund the price, which they did. I Then ordered an Elite glass greenhouse, but without any staging. Buying the staging separately was more expensive, but Elbec talked to Elite and got the staging added to the original order. The greenhouse is now erected down the allotment and my wife is very happy.”
Good Afternoon,
Thank you for taking the time to share your kind comments.
We are delighted to hear that our customer service helped resolve the issue smoothly and that the Elite glass greenhouse with staging was arranged to suit your needs. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your kind comments.
We are pleased to hear that the wooden Arch went up well and that you were happy with the service. If you need any assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your kind comments.
We are pleased to hear that your greenhouse is great and that you have managed to set it up, even though the instructions were challenging. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“We bought a Palram Sophia canopy. There was some damage in transit (poor packaging), but Elbec sorted replacement parts without quibbling or delay. Top marks for Elbec's customer service.”
Good Afternoon,
Thank you for taking the time to share your kind comments.
We are delighted to hear that, despite the transit damage, we could sort replacement parts promptly and without quibbling. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your kind comments.
We are delighted to hear that your chosen garden feature was excellent, well-made and delivered in the allotted time. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your wonderful feedback with us.
We are pleased that you found your chosen garden feature to be great value for money, easy to order, and quick delivery, and that the assembly instructions were clear. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“Very well made, solidly built, good value for the price.
Excellent team called with the summerhouse and erected it in just a few hours, very pleased with the team.”
Good Afternoon,
Thank you for taking the time to share your kind comments.
We are delighted to hear that the summerhouse was erected in just a few hours and that you’re pleased with the team and the overall value. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Morning,
Thank you for taking the time to share your kind comments.
We are delighted to hear that the log store was delivered promptly by friendly staff and that you are satisfied with the service. If you need any further assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
Good Afternoon,
Thank you very much for your kind comments.
We’re delighted to hear that you found placing the order easy and that the delivery was excellent. If you need any further assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“I found the price competative, ordering was smooth and contact good. Delivery was ahead of expected date, driver and delivery was excellent. Overall would highly recommend, very happy,”
Good Morning,
Thank you very much for your kind comments.
We are delighted to hear that you found the price competitive, the ordering smooth, and the delivery ahead of the expected date with excellent service. Your recommendation means a lot to us. If you need any further assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you very much for your kind comments.
We are delighted to hear that you are satisfied with both the product and our service. Your feedback is greatly appreciated, and our Customer Care Team remain available if you need any assistance or have any questions.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you very much for sharing your kind review with us.
We are delighted to hear that you are pleased with the quality of your purchase and that you found it to be good value for money. Your feedback is greatly appreciated and will be shared with the team. If you require any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“The Order was delivered sooner than the initial lead time quoted. We were advised in advance, and the delivery was made within the specified time slot. The driver was friendly, helpful ,and placed the product where requested.”
Good Morning,
Thank you for taking the time to share your kind feedback with us.
We are delighted to hear the delivery arrived earlier than expected, with advance notice and within the chosen time slot, and that the driver was friendly and placed the product where you requested. If you have any questions, or require any assistance, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“Ordering our gazebo was simple and straightforward. Being able to choose the delivery date was a real bonus. Delivery was on the day with tracked updates as to the arrival of the delivery van. Perhaps be aware that it is delivered by just one person.”
Good Afternoon,
Thank you for taking the time to share your wonderful feedback.
We are glad to hear that ordering your gazebo was straightforward and that you appreciated the delivery date option and tracked updates. If you need any further assistance or have questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your kind comments with us.
We are delighted to hear you are satisfied with the wood and well-made finish of your chosen garden feature. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your experience.
We are delighted to hear you were satisfied with the service and that the driver kept you informed, even when an alternative date and time were needed. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
“Good range and clear descriptions of the products on the Elbec website with competitive prices. It was brilliant being able to choose a delivery date in advance and then track the delivery vehicle on the due day. Driver was very helpful in unloading the log store and leaving it exactly where I wanted it. Well done Elbec!”
Good Morning,
Thank you for taking the time to share your wonderful review with us.
We are glad you found the range and descriptions helpful, and that you could select a delivery date with tracking, with the driver unloading the log store exactly where you wanted. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“The Broadway Arch was as described: sturdy and beautiful to look at. It was easy to assemble and when it was erected, it looked very solid. However I got different advice on how to fix it to the ground but still gave it 5 stars due to quality. I will definitely buy again as the arch is a beautiful addition to my garden. Delivery was prompt. Driver was helpful.”
Good Morning,
Thank you for taking the time to share your experience.
We are delighted to hear that the Broadway Arch met your expectations, and that the delivery was prompt and the delivery driver was helpful. If you need any assistance or have any questions, please do not hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your feedback.
We are delighted to hear you found the wood store solid and has met your expectations, and that assembly took a couple of hours. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings.
“Excellent customer service with pertinent advice at time of purchase, followed by emails confirming delivery date which took place as indicated. The planter was easy to put together and is as pictures. So overall very happy.”
Good Afternoon,
Thank you for taking the time to shareyour wonderful feedback.
We are delighted to hear you’re happy with the customer service, delivery confirmation, and that the planter was easy to assemble and met your expectations. If you need any further assistance, please don’t hesitate to contact our Customer Care Team.
Kind regards,
elbec Garden Buildings
