“Elbec we're absolutely fine to deal with. However the forest Whitby Arch was tricky to construct due to slightly warped wood and a very poor join at one of the dowel and due to a knot. Not sure how this passes quality control. Manged to be creative and circumnavigate this issue, but not great considering price.”
“delivery was excellent i did think the greenhouse could have made the roof fittings better the the little black plastic pieces that hold the styrene sheets in place coulds be designed better as the sheets of styrene only just about fit all the sectiones an the roof sheets where these black fitting are in place are very flimsy . I have made my own adjustments to these and now very pleased with finished greenhouse.”
“Some parts are wrong sizes as per installers. As well as some boards having split sections which have now been glued and cramped, this was as reported by the team due to the nail gun settings.”
“Received my garden arch within the quoted timeframe. Quality was pretty good though there was a small split in one of the frames which I was able to deal with. It’s a nice addition to our garden.”
“ok, although i stated delivery on the 4th of june, i heard no confirmation on delivery, had to ring as i stayed in that day, and was told delivery was delayed until the 5th? yes it turned up very early thankfully, the delivery driver was very polite and accomodating ,,all seems to be ok at the moment, as the instructions shows 8x6 front to back rather than left to right, yes panels can be interchange? hopeully the roof can be also, not erected anything as yet, only base”
“Whilst we are really pleased with our potting shed and the service that Elbec provided the few issues that we expererienced dropped the score from excellent to good. When order arrived the door was incorrect, we ordered a stable door and received a damaged full door. Customer Service at Elbec were really on the ball however, Shire let them down. The first time the delivery was timed for 8am - 12pm and the delivery arrive at 3 pm but in their defence the driver was brilliant, it was the deliveries prior to us that had caused the issue. When the correct stable door was was due to be delivered we were given a date but had to check with Elbec what was being delivered and, we were not informed what time slot hd been allocated to us. The delivery time however was sent to us on the morning of delivery 8am - 12pm and it arrived at about 10 am. So now happy customers. What a shame that we didn't feel that and excellent score was possible as we are really pleased now with our potting shed.”
“Now that it is built I am very happy with my shed, but the instructions weren’t very clear, and I do t feel the window fitted correctly, or was easy to install.
But after improvising, I am happy with the finished result”
“Although I have not built the log cabin as yet, I have been busy painting it before construction, I did find the instructions for putting together the window and door surrounds quite tricky they were not very clear, but I made it in the end.”
“GREAT SERVICE & VALUE FOR MONEY & SHED WAS DELIVERED ON TIME ON THE DAY THAT I PICKED FROM THEIR CALENDER ON THEIR WEB SITE(JUST BE AWARE THAT YOU HAVE TO ADD DELIVERY CHARGE ON TOP OF COST OF ITEM HENCE ONLY 4 X STARS )”
“Good quality all round and fairly clear instructions. Would have made life much easier if the (plastic) window had come pre-installed as this took some figuring out.”
