“Ok, they followed up very well when I had a problem. Was told at first that delivery would be 3/4 weeks and then received within 10 days. Suspect a bit of confusion in their office.”
“Item arrived in one piece but the screws were not included. I emailed about screws and they were sent to me. Item good value for money as wooden pergolas can cost a lot. Happy”
“This little shed is the perfect size for my small garden. I can fit the lawn mower and the garden fork, spade, hoe, rake etc in there too. The construction was easy enough for me and my daughter to do. The shed went together nicely following the instructions. The only problem was the 2.5 screws were missing but I had some in my toolkit so we got by.”
“It would have been helpful to have the list of individuals items for the summer house whilst the delivery guy was offloading....left me a difficult job to heck it afterwards”
“On delivery missing roof panels . But sent out as soon as they could . Shed panels themselves have lots of holes where the knots in the timber were so had to be filled . Even though it was one of the cheapest sheds would have expected slightly better . Customer service is great and helped straightaway .”
“Customer service from both Elbec and Palram were good. Replacement panels were arranged with a short delivery time.
Palram Canopia Skylight shed had faulty manufactured side panels that could not be used for the assembly.
Thank you to Customer Services.
Replacement panels arranged quickly.”
“A really good product that looks superb now completed & painted. Very pleased with the product which looks far better in the garden than a conventional greenhouse. Instructions for assembly could have been more detailed & there was one 70mm screw missing from the pack but fortunately i had one in my toolbox.”
Dear Mr David,
It's great to hear that you're pleased with your new product and that it looks superb in your garden!
Your feedback about the assembly instructions is duly noted, and we'll strive to improve them for future customers.
We apologise for the missing screw and are glad to hear that you were able to find a replacement.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Best wishes,
elbec garden buildings
“Fast delivery, frame feels quite sturdy, thin panels around the thickness of lemonade bottles but they have survived strong wind, rain and hailstones over the last few weeks since we built it. The shelves in the shelf kit are two small plastic shelves that clip onto the frame so not worth the extra £40 when you can get cheaper wire racking elsewhere. As expected it needed two people to put together but the instructions were OK. Overall though I don't think you could get a better greenhouse for the price. Seedlings are doing very well. If you're looking to take a step up from growing on a windowledge but don't have the funds for a 'proper' greenhouse, this is perfect. I'm really glad we got it.”
Dear Mrs Marianne,
Thank you for sharing your experience!
We're glad to hear that your greenhouse has withstood strong weather conditions and your seedlings are thriving.
Your feedback about the shelf kit has been duly noted, and we'll consider it for future improvements.
We strive to provide quality products at affordable prices, and we're thrilled you're pleased with your purchase.
Please feel free to reach out if you have any further feedback or questions.
Happy gardening!
Best wishes,
elbec garden buildings
Dear Ms Sue,
We're pleased to hear you had a positive experience with our customer service.
Providing excellent service is important to us, and we're always here to assist you in any way we can!
Best wishes,
elbec garden buildings
Dear Mr Jerry,
Thank you for your feedback!
We understand it takes time to fully assess how a shed holds up in various weather conditions.
We appreciate your initial assessment and hope the shed meets your expectations over time!
Best wishes,
elbec garden buildings
“Overall satisfied with the shed, for the money paid it is more than serviceable and we would buy it again. Tempered glass windows are great and it looks lovely. Putting it together required some 'fettling': one window required some trimming off the frame to shut properly, as did the door. The handle screws won't tighten, guessing no thread. Several nails in the window frames were proud and had to be punched lower so the glass fitted. It needs a reasonable amount of skill, and tools, to erect, but all the parts were there, so these are just minor gripes! Now to paint it!!”
Dear Mrs Marion,
It's great to hear that you're overall satisfied with your shed and that you found the tempered glass windows to be a nice feature.
We appreciate your feedback about the assembly process and the minor issues you encountered.
If you ever need assistance with painting or any other aspect of your shed, feel free to reach out.
We're here to help ensure you have a great experience with your purchase!
Best wishes,
elbec garden buildings
Dear Mr Andrew,
Thank you for taking the time to rate us with 4 stars.
We truly appreciate your feedback and are glad to hear that you found our product to be as described and of good value for money!
We apologize for the oversight of the missing finishing strips and will ensure that such issues are resolved in the future.
Your satisfaction is our priority, and we look forward to serving you again.
Should you have any further inquiries or need assistance, please do not hesitate to contact us!
Best wishes,
elbec garden buildings
Dear Mrs Madeleine,
Thank you so much for giving us a 4-star rating. We truly appreciate your feedback and support!
We're thrilled to hear that you had no problems with your order or delivery.
Our team works diligently to ensure a seamless and hassle-free buying experience for all our customers, and it's wonderful to know that we met your expectations.
We value your business and look forward to serving you again!
Best wishes,
elbec garden buildings
