Dear customer,
Thank you very much for taking the time to give us a 4-star rating!
We greatly appreciate your feedback and are glad to hear that you had a positive experience with us.
We appreciate your support and look forward to serving you in the future!
Best wishes,
elbec garden buildings
Dear customer,
Thank you for your kind 4-star rating of elbec garden buildings!
We sincerely appreciate your feedback, and we're delighted to hear that you found our product fairly easy to assemble, even when working independently, especially at the impressive age of 79!
We understand your concern regarding the door and window catches; we'll take this into consideration for future improvements.
Nonetheless, we're thrilled that you are generally satisfied with your purchase.
Please don't hesitate to contact us if you require any assistance in the future.
Thank you once again for choosing us!
Best wishes,
elbec garden buildings
“Pleased overall. Has done the job. Just had to get my joiner to reinforce floor to last longer. Very reasonable price though so I didn't mind having to do that”
Dear customer,
Thank you so much for taking the time to rate our elbec garden buildings with four stars!
We are thrilled to hear that you are pleased overall with your purchase and that it has successfully fulfilled its purpose.
We appreciate your feedback regarding the floor reinforcement.
Our team always strives to deliver high-quality products, and we apologize for any inconvenience. Your comment will be considered as we continue to improve and enhance our offerings.
Furthermore, we are glad that the reasonable price of our garden buildings made the additional work worthwhile for you.
Thank you again for choosing us!
Best wishes,
elbec garden buildings
“Very good product for the price. Some of the wood was a little rough, but expected considering the price. The instructions we had were for the wrong shed which made putting it together confusing, but once we realised and got the correct ones from Google it was straightforward.”
Dear customer,
Thank you so much for your fantastic 4-star rating of elbec garden buildings!
We sincerely appreciate your feedback and are thrilled to hear that you found our product to be of great value for its price.
We apologize for any inconvenience caused by the roughness of some wood pieces. Rest assured, our team is constantly working towards improving the quality of our products to ensure customer satisfaction.
We are truly sorry for the confusion caused by the incorrect instructions initially provided. We understand how frustrating this can be. However, we are glad to learn that you were able to find the correct instructions online and successfully assemble the shed in the end.
Thank you once again for choosing us. We value your support and hope to have the opportunity to serve you even better in the future!
Best wishes,
elbec garden buildings
“The shed was just as ordered, delivered on time and on the due date and ‘fairly’ easy to assemble (despite the bloody awful weather!)
Biggest problem I had was hanging the double doors which took almost as long as the overall assembly. Anyway it’s up, safe and sound and hopefully watertight! Just a bit of sealing to do when the weather improves…”
Dear Mr John,
Thank you so much for your wonderful 4-star rating of elbec garden buildings!
We greatly appreciate your feedback and are thrilled to hear that you were pleased with your order.
We are glad to hear that the shed was delivered on time and as expected.
We understand that assembling it in unfavourable weather conditions was no easy task, but we are delighted you could overcome this obstacle.
We appreciate your patience and effort in hanging the double doors and apologize for any inconvenience this may have caused!
Rest assured that we strive to ensure that our products are of the highest quality. We are confident that your shed will remain safe, secure, and watertight.
We hope the weather improves soon so you can complete the sealing and enjoy your shed fully!
Thank you once again for your kind words and support.
Best wishes,
elbec garden buildings
“The customer service has been very good when contacted and the product arrived on time by a very helpful delivery driver. I am yet to arrange the construction of the flat pack so cannot comment on the finished product.”
Dear Mrs Elaine,
Thank you so much for awarding us a 4-star rating for your experience with us!
We greatly appreciate your feedback and are glad to hear that you have found our customer service to be very good. It's fantastic to know that the product was delivered on time and that the delivery driver was helpful during the process.
We understand that you have not yet arranged the construction of the flat pack, and we look forward to hearing your thoughts on the finished product once it is complete.
Please do not hesitate to contact our customer service team if you require any assistance or have any questions during the process.
Thank you again for choosing elbec garden buildings, and we hope to continue exceeding your expectations in the future!
Best wishes,
elbec garden buildings
“My delivery arrived on time and the driver was very helpful in placing it in a secure place for me. Unfortunately a nail had split a part of the side panel when delivered but a kindly neighbour has repaired it for me. Also, I did not receive the correct instruction booklet and I am waiting for the replacement to arrive before I can check to see if all the pieces have been delivered.”
Dear Mrs Elaine,
Thank you for leaving us a 4-star rating for your experience with elbec garden buildings.
We are grateful for your feedback and are delighted to hear that your delivery arrived on time and that the driver helped find a secure place for it.
We apologize for the inconvenience caused by the split side panel caused by a nail during delivery. Knowing that your kind neighbour could repair it for you is heartwarming!
We strive to ensure that all our products are delivered in perfect condition, and we regret any issues encountered.
We are also sorry to hear that you did not receive the correct instruction booklet. We understand the importance of having the necessary information to assemble your garden building smoothly.
Rest assured, we have already arranged for a replacement booklet to be sent to you promptly. Once you receive it, please let us know if there are any missing pieces, and we will do everything we can to rectify the situation.
Thank you again for your valuable feedback, and please do not hesitate to reach out if you have any further questions or concerns.
We hope you enjoy your garden building for years to come!
Best wishes,
elbec garden buildings
“My ordering experience was good, however I did have a concern when I didn’t receive an email confirmation. When I spoke to customer service the telephone was answered almost immediately and the operated was very helpful. I would order from Elbe again.”
Dear Mrs Joan,
Thank you so much for rating us 4 stars on your recent experience with elbec garden buildings.
We greatly appreciate your feedback and are glad to hear that your ordering experience was good overall!
We apologize for the inconvenience caused by not receiving an email confirmation. However, we are delighted to know that our customer service team responded promptly and provided helpful assistance when you contacted them.
Rest assured, we will work on improving our confirmation process to ensure a smoother experience for our valued customers like yourself.
We are thrilled to hear that you would consider ordering from us again. We look forward to serving you in the future and providing you with an exceptional customer experience!
Thank you once again for your support.
Best wishes,
elbec garden buildings
“Reasonable quality building although a bit rough around the edges. Went together well, although some pieces not correct but easily sorted. All in all, a good price for what I ordered”
Dear Steven,
Thank you so much for taking the time to rate our garden buildings with four stars. We appreciate your feedback!
We are glad to hear that you found the building to be of reasonable quality, even though it may have been a bit rough around the edges.
It is great to know that the assembly process went well for you despite encountering a few incorrect pieces.
We apologize for any inconvenience caused, but we are glad that you were able to sort it out without much trouble.
Thank you once again for your review and for choosing us!
Best wishes,
elbec garden buildings
“Liking my new summerhouse.
Bit disappointed with the installation as I was told to leave about
2 feet around base but it has been erected with about 3feet around it.
My garden is not very big so it is a waste of space.”
Dear Mrs Kathleen,
Thank you for taking the time to rate our elbec garden buildings with 4 stars. We truly appreciate your feedback and support!
We are delighted to hear that you like your new summerhouse. Knowing that our product has met your expectations brings us great joy.
We apologize for any disappointment caused by the installation process.
We understand that you were advised to leave approximately 2 feet around the base, but it was erected with 3 feet around it. Rest assured, we have taken note of this concern and will strive to improve our communication with our customers regarding installation requirements.
We understand that space is valuable in your garden, and we apologize for any inconvenience caused by the extra foot.
Should you require any further assistance or additional feedback, please do not hesitate to contact us. We are here to ensure your complete satisfaction!
Once again, thank you for your positive rating and for choosing elbec garden buildings!
Best wishes,
elbec garden buildings
“checking what is delivered is not easy build went ok instructions are allright but reference to a fished product pictures on line helped a lot window perspex retaing wood were wrong size too short for the windws i purchased same locally to get it watertight "25.00 but generally satisfied delivery driver very pleasant and did what i asked”
Dear Mr Alan,
Thank you for taking the time to leave a 4-star rating for our elbec garden buildings!
We appreciate your feedback and are glad to hear that the build went well and the instructions were helpful.
We apologise for the inconvenience you experienced with the window perspex retaining wood, but we are pleased to hear that you were able to find a solution locally to make it watertight.
We are also happy that our delivery driver was pleasant and accommodating. customer satisfaction is our top priority, and it is great to know that our driver met your expectations.
Thank you again for your rating and for choosing us.
If you have any further suggestions or feedback, please do not hesitate to contact us!
Best wishes,
elbec garden buildings
Dear Mrs Joan,
Thank you so much for taking the time to rate elbec garden buildings with 4 stars.
We are thrilled that you found our shed good and easy to assemble!
We greatly appreciate your feedback, as it motivates our team and helps other customers make their own decisions.
If you have any further suggestions or if there is anything else we can assist you with, please do not hesitate to let us know.
Thank you once again for choosing us!
Best wishes,
elbec garden buildings
“After waiting around a month after ordering, the delivery date was then put back over a week. No complaints about delivery when it was eventually made”
Dear Mr Philip,
Thank you so much for taking the time to rate us!
We truly appreciate your feedback and are delighted you had a positive experience with our delivery service.
We apologise for any inconvenience caused by the delay in your delivery. We understand that waiting for an extended period can be frustrating. However, we are glad to hear that once the delivery was made, you had no complaints about it.
Thank you once again for your rating and for choosing elbec garden buildings. We look forward to serving you in the future!
Best wishes,
elbec garden buildings
Dear customer,
We're thrilled to hear that our product is perfect for your allotment!
If there's anything more we can assist you with or if you have further comments, please feel free to reach out.
Thank you for choosing our product, and we appreciate your business!
Best wishes,
elbec garden buildings
Dear Mr David,
We're thrilled to hear that you're pleased with your summer house!
It's wonderful to know you're looking forward to enjoying it during summer.
If you have any questions or need further assistance, please don't hesitate to let us know.
Thank you for choosing our product!
Best wishes,
elbec garden buildings
“Purchasing was straightforward and delivery and installation good. Some problems with the shed construction, and a replacement door is being fitted soon .”
Dear Mrs Anthea,
Thank you for your feedback!
We're glad that purchasing, delivery, and installation went smoothly.
However, we apologise for your issues with the shed construction and the door.
We're committed to ensuring your satisfaction, and we're currently working on resolving the door problem.
If you have any other concerns or need further assistance, please don't hesitate to contact us.
We appreciate your patience and understanding!
Best wishes,
elbec garden buildings
Dear Ivan,
Thank you so much for taking the time to leave us a 4-star rating!
We greatly appreciate your feedback and are thrilled to hear that you are satisfied with your purchase!
Should you have any further questions or require any assistance, please do not hesitate to reach out to us.
Best wishes,
elbec garden buildings
Dear customer,
We're delighted to hear about your positive experience!
Great communication, on-time delivery, and friendly drivers are all part of the service we aim to provide.
Thank you for choosing us, and if there's anything more we can assist you with or if you have further comments, please feel free to reach out.
Thank you for your business!
Best wishes,
elbec garden buildings
“The greenhouse came well packaged. One item was damaged, and spotted by the driver. This was replaced quickly. The assembly needed some woodworking skills but overall happy with the product. The on line assembly instructions were great as you can zoom in to check the detailing.”
Dear customer,
Thank you for sharing your experience with us!
We're pleased to hear that the greenhouse arrived well-packaged, and we appreciate your understanding regarding the damaged item, which was promptly replaced.
It's great to know that you found the assembly instructions helpful, and we're glad to hear your overall satisfaction with the product.
If there's anything more we can assist you with or if you have further comments, please feel free to reach out.
We appreciate your feedback and your choice of our product!
Best wishes,
elbec garden buildings
Dear customer,
We're thrilled to hear that your husband found it relatively easy to put up and that you're pleased with the extra space the product provides.
It's great to know that you find the quality of our product good value for money.
Thank you for choosing elbec garden buildings!
Best wishes,
elbec garden buildings
