“Whilst we are really pleased with our potting shed and the service that Elbec provided the few issues that we expererienced dropped the score from excellent to good. When order arrived the door was incorrect, we ordered a stable door and received a damaged full door. Customer Service at Elbec were really on the ball however, Shire let them down. The first time the delivery was timed for 8am - 12pm and the delivery arrive at 3 pm but in their defence the driver was brilliant, it was the deliveries prior to us that had caused the issue. When the correct stable door was was due to be delivered we were given a date but had to check with Elbec what was being delivered and, we were not informed what time slot hd been allocated to us. The delivery time however was sent to us on the morning of delivery 8am - 12pm and it arrived at about 10 am. So now happy customers. What a shame that we didn't feel that and excellent score was possible as we are really pleased now with our potting shed.”
“Now that it is built I am very happy with my shed, but the instructions weren’t very clear, and I do t feel the window fitted correctly, or was easy to install.
But after improvising, I am happy with the finished result”
“Although I have not built the log cabin as yet, I have been busy painting it before construction, I did find the instructions for putting together the window and door surrounds quite tricky they were not very clear, but I made it in the end.”
“GREAT SERVICE & VALUE FOR MONEY & SHED WAS DELIVERED ON TIME ON THE DAY THAT I PICKED FROM THEIR CALENDER ON THEIR WEB SITE(JUST BE AWARE THAT YOU HAVE TO ADD DELIVERY CHARGE ON TOP OF COST OF ITEM HENCE ONLY 4 X STARS )”
“Good quality all round and fairly clear instructions. Would have made life much easier if the (plastic) window had come pre-installed as this took some figuring out.”
“Ok, they followed up very well when I had a problem. Was told at first that delivery would be 3/4 weeks and then received within 10 days. Suspect a bit of confusion in their office.”
“Item arrived in one piece but the screws were not included. I emailed about screws and they were sent to me. Item good value for money as wooden pergolas can cost a lot. Happy”
“This little shed is the perfect size for my small garden. I can fit the lawn mower and the garden fork, spade, hoe, rake etc in there too. The construction was easy enough for me and my daughter to do. The shed went together nicely following the instructions. The only problem was the 2.5 screws were missing but I had some in my toolkit so we got by.”
“It would have been helpful to have the list of individuals items for the summer house whilst the delivery guy was offloading....left me a difficult job to heck it afterwards”
