“Customer service from both Elbec and Palram were good. Replacement panels were arranged with a short delivery time.
Palram Canopia Skylight shed had faulty manufactured side panels that could not be used for the assembly.
Thank you to Customer Services.
Replacement panels arranged quickly.”
“A really good product that looks superb now completed & painted. Very pleased with the product which looks far better in the garden than a conventional greenhouse. Instructions for assembly could have been more detailed & there was one 70mm screw missing from the pack but fortunately i had one in my toolbox.”
Dear Mr David,
It's great to hear that you're pleased with your new product and that it looks superb in your garden!
Your feedback about the assembly instructions is duly noted, and we'll strive to improve them for future customers.
We apologise for the missing screw and are glad to hear that you were able to find a replacement.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Best wishes,
elbec garden buildings
“Fast delivery, frame feels quite sturdy, thin panels around the thickness of lemonade bottles but they have survived strong wind, rain and hailstones over the last few weeks since we built it. The shelves in the shelf kit are two small plastic shelves that clip onto the frame so not worth the extra £40 when you can get cheaper wire racking elsewhere. As expected it needed two people to put together but the instructions were OK. Overall though I don't think you could get a better greenhouse for the price. Seedlings are doing very well. If you're looking to take a step up from growing on a windowledge but don't have the funds for a 'proper' greenhouse, this is perfect. I'm really glad we got it.”
Dear Mrs Marianne,
Thank you for sharing your experience!
We're glad to hear that your greenhouse has withstood strong weather conditions and your seedlings are thriving.
Your feedback about the shelf kit has been duly noted, and we'll consider it for future improvements.
We strive to provide quality products at affordable prices, and we're thrilled you're pleased with your purchase.
Please feel free to reach out if you have any further feedback or questions.
Happy gardening!
Best wishes,
elbec garden buildings
Dear Ms Sue,
We're pleased to hear you had a positive experience with our customer service.
Providing excellent service is important to us, and we're always here to assist you in any way we can!
Best wishes,
elbec garden buildings
Dear Mr Jerry,
Thank you for your feedback!
We understand it takes time to fully assess how a shed holds up in various weather conditions.
We appreciate your initial assessment and hope the shed meets your expectations over time!
Best wishes,
elbec garden buildings
“Overall satisfied with the shed, for the money paid it is more than serviceable and we would buy it again. Tempered glass windows are great and it looks lovely. Putting it together required some 'fettling': one window required some trimming off the frame to shut properly, as did the door. The handle screws won't tighten, guessing no thread. Several nails in the window frames were proud and had to be punched lower so the glass fitted. It needs a reasonable amount of skill, and tools, to erect, but all the parts were there, so these are just minor gripes! Now to paint it!!”
Dear Mrs Marion,
It's great to hear that you're overall satisfied with your shed and that you found the tempered glass windows to be a nice feature.
We appreciate your feedback about the assembly process and the minor issues you encountered.
If you ever need assistance with painting or any other aspect of your shed, feel free to reach out.
We're here to help ensure you have a great experience with your purchase!
Best wishes,
elbec garden buildings
Dear Mr Andrew,
Thank you for taking the time to rate us with 4 stars.
We truly appreciate your feedback and are glad to hear that you found our product to be as described and of good value for money!
We apologize for the oversight of the missing finishing strips and will ensure that such issues are resolved in the future.
Your satisfaction is our priority, and we look forward to serving you again.
Should you have any further inquiries or need assistance, please do not hesitate to contact us!
Best wishes,
elbec garden buildings
Dear Mrs Madeleine,
Thank you so much for giving us a 4-star rating. We truly appreciate your feedback and support!
We're thrilled to hear that you had no problems with your order or delivery.
Our team works diligently to ensure a seamless and hassle-free buying experience for all our customers, and it's wonderful to know that we met your expectations.
We value your business and look forward to serving you again!
Best wishes,
elbec garden buildings
Dear customer,
Thank you very much for taking the time to give us a 4-star rating!
We greatly appreciate your feedback and are glad to hear that you had a positive experience with us.
We appreciate your support and look forward to serving you in the future!
Best wishes,
elbec garden buildings
Dear customer,
Thank you for your kind 4-star rating of elbec garden buildings!
We sincerely appreciate your feedback, and we're delighted to hear that you found our product fairly easy to assemble, even when working independently, especially at the impressive age of 79!
We understand your concern regarding the door and window catches; we'll take this into consideration for future improvements.
Nonetheless, we're thrilled that you are generally satisfied with your purchase.
Please don't hesitate to contact us if you require any assistance in the future.
Thank you once again for choosing us!
Best wishes,
elbec garden buildings
“Pleased overall. Has done the job. Just had to get my joiner to reinforce floor to last longer. Very reasonable price though so I didn't mind having to do that”
Dear customer,
Thank you so much for taking the time to rate our elbec garden buildings with four stars!
We are thrilled to hear that you are pleased overall with your purchase and that it has successfully fulfilled its purpose.
We appreciate your feedback regarding the floor reinforcement.
Our team always strives to deliver high-quality products, and we apologize for any inconvenience. Your comment will be considered as we continue to improve and enhance our offerings.
Furthermore, we are glad that the reasonable price of our garden buildings made the additional work worthwhile for you.
Thank you again for choosing us!
Best wishes,
elbec garden buildings
“Very good product for the price. Some of the wood was a little rough, but expected considering the price. The instructions we had were for the wrong shed which made putting it together confusing, but once we realised and got the correct ones from Google it was straightforward.”
Dear customer,
Thank you so much for your fantastic 4-star rating of elbec garden buildings!
We sincerely appreciate your feedback and are thrilled to hear that you found our product to be of great value for its price.
We apologize for any inconvenience caused by the roughness of some wood pieces. Rest assured, our team is constantly working towards improving the quality of our products to ensure customer satisfaction.
We are truly sorry for the confusion caused by the incorrect instructions initially provided. We understand how frustrating this can be. However, we are glad to learn that you were able to find the correct instructions online and successfully assemble the shed in the end.
Thank you once again for choosing us. We value your support and hope to have the opportunity to serve you even better in the future!
Best wishes,
elbec garden buildings
“The shed was just as ordered, delivered on time and on the due date and ‘fairly’ easy to assemble (despite the bloody awful weather!)
Biggest problem I had was hanging the double doors which took almost as long as the overall assembly. Anyway it’s up, safe and sound and hopefully watertight! Just a bit of sealing to do when the weather improves…”
Dear Mr John,
Thank you so much for your wonderful 4-star rating of elbec garden buildings!
We greatly appreciate your feedback and are thrilled to hear that you were pleased with your order.
We are glad to hear that the shed was delivered on time and as expected.
We understand that assembling it in unfavourable weather conditions was no easy task, but we are delighted you could overcome this obstacle.
We appreciate your patience and effort in hanging the double doors and apologize for any inconvenience this may have caused!
Rest assured that we strive to ensure that our products are of the highest quality. We are confident that your shed will remain safe, secure, and watertight.
We hope the weather improves soon so you can complete the sealing and enjoy your shed fully!
Thank you once again for your kind words and support.
Best wishes,
elbec garden buildings
“The customer service has been very good when contacted and the product arrived on time by a very helpful delivery driver. I am yet to arrange the construction of the flat pack so cannot comment on the finished product.”
Dear Mrs Elaine,
Thank you so much for awarding us a 4-star rating for your experience with us!
We greatly appreciate your feedback and are glad to hear that you have found our customer service to be very good. It's fantastic to know that the product was delivered on time and that the delivery driver was helpful during the process.
We understand that you have not yet arranged the construction of the flat pack, and we look forward to hearing your thoughts on the finished product once it is complete.
Please do not hesitate to contact our customer service team if you require any assistance or have any questions during the process.
Thank you again for choosing elbec garden buildings, and we hope to continue exceeding your expectations in the future!
Best wishes,
elbec garden buildings
“My delivery arrived on time and the driver was very helpful in placing it in a secure place for me. Unfortunately a nail had split a part of the side panel when delivered but a kindly neighbour has repaired it for me. Also, I did not receive the correct instruction booklet and I am waiting for the replacement to arrive before I can check to see if all the pieces have been delivered.”
Dear Mrs Elaine,
Thank you for leaving us a 4-star rating for your experience with elbec garden buildings.
We are grateful for your feedback and are delighted to hear that your delivery arrived on time and that the driver helped find a secure place for it.
We apologize for the inconvenience caused by the split side panel caused by a nail during delivery. Knowing that your kind neighbour could repair it for you is heartwarming!
We strive to ensure that all our products are delivered in perfect condition, and we regret any issues encountered.
We are also sorry to hear that you did not receive the correct instruction booklet. We understand the importance of having the necessary information to assemble your garden building smoothly.
Rest assured, we have already arranged for a replacement booklet to be sent to you promptly. Once you receive it, please let us know if there are any missing pieces, and we will do everything we can to rectify the situation.
Thank you again for your valuable feedback, and please do not hesitate to reach out if you have any further questions or concerns.
We hope you enjoy your garden building for years to come!
Best wishes,
elbec garden buildings
“My ordering experience was good, however I did have a concern when I didn’t receive an email confirmation. When I spoke to customer service the telephone was answered almost immediately and the operated was very helpful. I would order from Elbe again.”
Dear Mrs Joan,
Thank you so much for rating us 4 stars on your recent experience with elbec garden buildings.
We greatly appreciate your feedback and are glad to hear that your ordering experience was good overall!
We apologize for the inconvenience caused by not receiving an email confirmation. However, we are delighted to know that our customer service team responded promptly and provided helpful assistance when you contacted them.
Rest assured, we will work on improving our confirmation process to ensure a smoother experience for our valued customers like yourself.
We are thrilled to hear that you would consider ordering from us again. We look forward to serving you in the future and providing you with an exceptional customer experience!
Thank you once again for your support.
Best wishes,
elbec garden buildings
“Reasonable quality building although a bit rough around the edges. Went together well, although some pieces not correct but easily sorted. All in all, a good price for what I ordered”
Dear Steven,
Thank you so much for taking the time to rate our garden buildings with four stars. We appreciate your feedback!
We are glad to hear that you found the building to be of reasonable quality, even though it may have been a bit rough around the edges.
It is great to know that the assembly process went well for you despite encountering a few incorrect pieces.
We apologize for any inconvenience caused, but we are glad that you were able to sort it out without much trouble.
Thank you once again for your review and for choosing us!
Best wishes,
elbec garden buildings
“Liking my new summerhouse.
Bit disappointed with the installation as I was told to leave about
2 feet around base but it has been erected with about 3feet around it.
My garden is not very big so it is a waste of space.”
Dear Mrs Kathleen,
Thank you for taking the time to rate our elbec garden buildings with 4 stars. We truly appreciate your feedback and support!
We are delighted to hear that you like your new summerhouse. Knowing that our product has met your expectations brings us great joy.
We apologize for any disappointment caused by the installation process.
We understand that you were advised to leave approximately 2 feet around the base, but it was erected with 3 feet around it. Rest assured, we have taken note of this concern and will strive to improve our communication with our customers regarding installation requirements.
We understand that space is valuable in your garden, and we apologize for any inconvenience caused by the extra foot.
Should you require any further assistance or additional feedback, please do not hesitate to contact us. We are here to ensure your complete satisfaction!
Once again, thank you for your positive rating and for choosing elbec garden buildings!
Best wishes,
elbec garden buildings
“checking what is delivered is not easy build went ok instructions are allright but reference to a fished product pictures on line helped a lot window perspex retaing wood were wrong size too short for the windws i purchased same locally to get it watertight "25.00 but generally satisfied delivery driver very pleasant and did what i asked”
Dear Mr Alan,
Thank you for taking the time to leave a 4-star rating for our elbec garden buildings!
We appreciate your feedback and are glad to hear that the build went well and the instructions were helpful.
We apologise for the inconvenience you experienced with the window perspex retaining wood, but we are pleased to hear that you were able to find a solution locally to make it watertight.
We are also happy that our delivery driver was pleasant and accommodating. customer satisfaction is our top priority, and it is great to know that our driver met your expectations.
Thank you again for your rating and for choosing us.
If you have any further suggestions or feedback, please do not hesitate to contact us!
Best wishes,
elbec garden buildings
