Dear Jules,
Thank you for choosing elbec garden buildings and for sharing your feedback.
We appreciate your input, and we're sorry to hear about the inconvenience caused by the lack of numbered panels in your delivery.
Your feedback is important to us, and we'll certainly take this into consideration to improve our services. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know.
We hope you enjoy your new garden building!
Best wishes,
elbec garden buildings
“I would give a 5 star but my first delivery came damaged,these things happen sometimes. Saying that they rectified the problem swiftly and sent a new 1 when i requested. Would use again in the future”
Dear Ben,
Thank you for your understanding and for taking the time to share your experience.
We apologise for any inconvenience caused by the initial damaged delivery, and we're glad to hear that our team was able to swiftly rectify the situation by sending you a replacement.
Customer satisfaction is our top priority, and we appreciate your positive feedback!
If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. We look forward to serving you again in the future.
Best wishes,
elbec garden buildings
Dear Colin,
Thank you for sharing your positive experience with us! We're delighted to hear that you found our service fast and satisfactory. Your satisfaction with the product brings us great joy!
If there's anything else you need or if you have any more feedback to share, feel free to let us know.
Best wishes,
elbec garden buildings
“The shed was exactly as ordered,everything there as stated. Before construction if you sort and label the items, assembly will be a doddle. As mentioned in previous reviews window fittings were slightly flimsy whilst the window is very sturdy. I am in it every day and very pleased.”
“We are very pleased with our new summer house, the only negative was the delivery guy had no other person to help him offload the parts from his lorry, should of been a 2 man job. Mrs lacey from poole”
“All mostly fine. Found it complicated dealingg with 2 companies. Communications would be improved by staying with one platform email. Installers very helpfull.. Both companies better than competition. Good value.”
Dear Tony,
We appreciate your feedback and understand the importance of seamless communication.
It's great to hear that the installers were helpful and that overall, you found both companies to be better than the competition, providing good value.
If there's anything more we can assist you with or if you have further comments, please feel free to reach out.
Thank you for choosing our services, and we value your business!
Best wishes,
elbec garden buildings
“Delivery came on time and the chap backed into our drive and we offloaded the timber in good weather, into my garage. This was essential as I am sure it would have got wet over the next few weeks as it rained frequently. Whilst in the garage I was able to give all the timber 2 coats of preservative (awkward due to space issue but managed it). My cabin was 8ft x 14ft pent type and I used 25 litres of clear solvent based wood preservative (took an age to do it all). Unfortunately I hadn't decided upfront what sort of stain to use on the wood so there was a delay whilst I trialed a few different ones (not easy as most suppliers don't do sample pots). Eventually settled on a water based natural oak stain. The can recommended 3 coats of stain but I was also aware that there was some potential for swelling of the wood after soaking up of the stain and then the joints would not fit together during construction, I therefore decided to construct first and stain second even though I could not do 100% coverage after construction. This was a shame as I wanted to make a really good job of the staining/protection. Construction went well (3 days) and staining was much easier after construction (20 litres). I had quite a lot of wood left over after construction?? All materials were supplied including nails and screws and door fittings etc My advice to anyone planning to buy a cabin is, think about the preserving and staining upfront and also consider the time this takes, Ensure you can protect the wood from the elements until you are ready to build.and be aware of the extra costs of preserving and staining, then go for it. Good Luck.”
“Great value for money shed just what we wanted and looks good too. Delivery was right on time and was surprising as it came in just two boxes. Would gladly recommend to others.”
“The furniture is great, just a couple of niggles which is that one of the bars underneath was bent which meant we had to bash it straight or we couldn't put it together and the hooks that hold the two corners together are very difficult to attach. But its still a beautiful looking corner sofa and definitely worth what we paid.”
“Excellent product apart from the felt nails which are to small, they get discarded which seems a waste of materials. Bought next size up. Otherwise great shed for the price.”
“So Far, So Good. Ordered a summerhouse on-line at Elbec Garden Buildings and specified a delivery date on their website, all good and easy. However, the reason for not giving 5 stars is because I then received an email from the maker of the summerhouse asking me to confirm my order AND specify a delivery date. When I tried to specify the same delivery date as I used for my order with Elbec, I received an error message that resulted in me having to phone the maker (Shire) and agree the same delivery date again by phone!! There needs to be some co-ordination here. Let's hope the building arrives on the due date. The paint I also ordered has already arrived!!. Many Thanks.”
“Shed was delivered earlier than expected with little notice (text message the night before). Fortunately I was at home that day. Overall very pleased and the price was good.”
Dear Richard,
Thank you for your feedback!
It's great to hear that your shed was delivered earlier than expected, and we appreciate your understanding about the short notice.
It's great to hear that you are overall very pleased with the purchase and found the price to be good!
If there's anything more we can assist you with or if you have additional comments, please feel free to let us know.
Best wishes,
elbec garden buildings
“I’ve purchased garden products from Elbec many times and keep coming back as their products and delivery have always been first class. My last purchase was for a shed and gate which had to be delivered separately as the shed was delivered by the manufacturer. This seemed to cause a bit of confusion at their end and I had to chase the gate delivery. All was well in the end and I’m very happy with the items. Although there was a slight problem this time, Elbec have always resolved any issues and I have confidence in ordering from them as prices are competitive and delivery has always been good. I would have ranked 5 stars if not for the communication issues this time round.”
