“The delivery was made at the time posted - email sent at 6.30 am for delivery at 7.30am! The driver was very helpful, carrying the whole load to the place I showed him. Although daunting at first, the erection was straightforward and instructions clear. The roof presented the greatest challenge and certainly requires 4 people (if you are not tall!) One piece was discovered to be missing but not vital to the construction. The completed building looks great and good value for money. It has been admired by neighbours, one looking to get the same model for their own garden.”
“Quick and speedy delivery during lockdown... arrived 4 days after ordering. Would have been to have received an email informing of delivery. Anyway Palram pent shed is brilliant. Easy instructions and quick to assemble although we had a few issues with the door... maybe slightly more detailed instructions needed. But all in all very pleased.”
“I bought this product as it seemed to be better quality and a lower price than another very similar summer house I saw on Amazon. I called to ask what the optional treatment was and whether i would need it if painting the summer house with Cuprinol Shades and the lady I spoke to told me the wood treatment option was unnecessary for me, which was very helpful. The web site said it is "usually deliverd in 3-10 working days" but in fact it was about 12 days, though I wasnt ready to erect it earlier anyway so this didnt matter too much. I had a phone call in advance of delivery to say that the driver would contact me on the friday before to confirm if it would be delivered on the following Monday or Tuesday but he never called and just turned up with it on the Monday! That aside the product is of good quality and the written instructions are sufficiently comprehensive and easy to follow. However some of the pictures look like a photocopy of a photocopy so are not all that clear and less than helpful sometimes. In some cases you are unsure whether the pictures shows the inside or outside of the summer house and it takes a bit more effort ot work it out. End result is a very nice looking product and I am happy with it and would buy it again, though hopefully that will never be necessary....”
“The garden shed was delivered as ordered and described. The delivery driver was okay but miserable because he’d had an early start. Although the company literature says the product would be delivered to your front drive the company could be a bit more understanding and flexible for elderly customers. All in all not a bad shed for the money.”
Dear Stephen,
Thank you so much for taking the time to rate us!
We truly appreciate your feedback and are thrilled to hear that the garden shed was delivered exactly as described and ordered.
We apologize for any inconvenience caused by the delivery driver's demeanour. We understand that early starts can be tough, and we will address this issue with our team to ensure better customer service in the future.
We also appreciate your suggestion regarding our delivery policy for elderly customers.
We will definitely consider this and strive to be more understanding and flexible in such situations.
Your valuable input helps us improve our services and cater to all of our customers' needs.
Once again, we are grateful for your positive review and for choosing elbec garden buildings.
If you have any further suggestions or questions, please feel free to reach out to us.
Best wishes,
elbec garden buildings
“Unfortunately our gate was delivered damaged hence the 4 stars but customer service was fab and sent out a replacement within days. Delivery was also relatively quick given that we were right at the beginning of the pandemic at the time. I wouldnt think twice about purchasing from elbec again though.”
“Summerhouse arrived quickly from Shires with very comprehensive instruction books. All necessary fittings were included and everything went well. Erection was completed in 3 days by one person. Finishing off and painting has taken much longer but it now looks fabulous. Several pieces of wood were warped but Shire's replaced them which was good except that the carrier (DHL) took a week to deliver them, even losing the pack at one point and telling us to contact Shires about it ! Very pleased with the price from Elbec and good customer service.”
Dear Karen,
We are delighted to hear that, despite some challenges with warped pieces and delivery, you were able to successfully erect the summerhouse, and it now looks fabulous.
It's great that Shire promptly replaced the warped pieces, and we appreciate your understanding regarding the delivery hiccups.
If you have any more feedback or if there's anything else we can assist you with, feel free to share.
Enjoy your beautiful summerhouse!
Best wishes,
elbec garden buildings
“Product: 15 x 10 (4.55m x 3.04m) Forest Overlap Double Door Pressure Treated Apex Workshop Shed Very pleased with this shed - Have insulated, clad and fitted electrics and it is quite robust and standing up to the weather - Couple of minor recommendations, as this is quite large would help if the floor boards are screwed down and the roof had roof bars (which I added) instead of felt nails - Will definitely be getting another one (or two!)”
“Good communication . Polite team . Was not happy with quality of product and many issues . Phoned but no action taken very dissapointed but can’t fault polite staff”
Thank you, Sarah, for taking the time to rate elbec garden buildings!
We sincerely appreciate your 4-star review.
Your feedback means a lot to us and it motivates us to strive for excellence in providing our customers with top-quality products and services.
Best wishes,
elbec garden buildings
“Great Web site and service. Have bought a couple of sheds from you now. Only reason I didn't give 5 stars is that I have to wait 3 weeks for delivery, so it's just me being impatient. As we live in a small village with narrow roads it's great that you offer smaller delivery lorries. Keep up the good service.”
“Rating would of been excellent had it not been that the delivery was made to the wrong address but was quickly resolved after a quick phone call and the delivery made to the correct address within a short timespan(I.e 2 hours!)”
“The panels are too large to get through normal size doors if you don’t have access to your garden any other way. Luckily I could get them over the garages that are adjacent to the garden. Generally very well built but the floor is a bit bouncy.”
“Delivery delay was becoming problematic for us but a surprise delivery at 7 am on a Friday morning saved the day. 2 days required to paint all pieces twice, put together and fill with compost and plant up made for a very happy bunny in the end. Thank you”
Thank you, David, for leaving us a wonderful 4-star review!
We truly appreciate your feedback and are delighted to hear that you had a positive experience with us.
We understand that the delivery delay was becoming a concern, but we're thrilled to know that the surprise delivery at 7 am on a Friday saved the day for you.
We apologise for any inconvenience caused by the delay and appreciate your patience.
It's fantastic to hear that it only took you two days to paint all the pieces twice, put them together, fill them with compost, and plant up your garden building.
We're glad to have played a part in making you a very happy bunny in the end!
Thank you once again for choosing elbec garden buildings and for taking the time to share your experience.
Happy gardening!
Best wishes,
elbec garden buildings
“The arbour and arch were first class quality and well worth the extra wait - this was the only reason I didn’t give five stars! They’re both now assembled, painted and in position - perhaps the assembly instructions could have been more precise, but that might be nitpicking!”
Dear Arthur,
We're delighted to hear that you find the arbour and arch to be first-class quality and well worth the wait!
We appreciate your feedback regarding the assembly instructions and will consider this for future improvements.
Thank you for choosing our products, and we hope your arbour and arch bring joy to your outdoor space!
Best wishes,
elbec garden buildings
Dear Howard,
We appreciate your feedback and are delighted to hear you had a positive experience with our products!
We have taken note of your suggestion regarding the timber selection before fabrication and will look into it.
We aim to provide high-quality products, and your input helps us continuously improve our offerings.
Once again, we sincerely appreciate your review and your support!
Best wishes,
elbec garden buildings
