Giesswein Walkwaren AG Bewertungen

Name: Giesswein Walkwaren AG
Address: Niederfeldweg 5, ,, Brixlegg
Rating: 4.65

4.7 Bewertung 28,980 Bewertungen

92 %

der Kunden empfehlen Giesswein Walkwaren AG

4.7

Basierend auf 28,980 Bewertungen

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Zu dieser Website

Bewertung abgeben

Was hat Ihnen an Giesswein Walkwaren AG besonders gut gefallen

Helfen Sie zukünftigen Kunden, indem Sie über Kundenservice, Preis, Lieferung, Rückgabe und Rückerstattung Rückmeldung geben.

Minimum 10 Zeichen

Wie ist Ihr Name?

Lassen Sie dieses Feld leer, wenn Sie die Bewertung anonym abschicken wollen.

(Freiwillig)

Wie ist Ihre E-Mail-Adresse?

Um Ihre Bewertung bestätigen zu können, brauchen wir Ihre E-Mail-Adresse

Bitte beachten Sie, dass wir Ihre E-Mail-Adresse möglicherweise an das Unternehmen weitergeben, um Ihre Bestellung zu überprüfen.

Giesswein Walkwaren AG 5 star review on 15th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle

Deutsch

English

Français

“Insgesamt drei Artikel bestellt und davon ein paar Schuhe zurückgeschickt. Auf dem Rücksendeschein wurde ausdrücklich ein Umtauschwunsch mit detaillierten Angabn zum Wunschprodukt angegeben. Dies wurde ignoriert. Zwischenzeitlich wurde ohne weitere Erläuterung der Kaufpreis der zurückgeschickten Schuhe erstattet. Offensichtlich kann der Service der Sachbearbeitung mit der Qualität der Produkte "nicht Schritt halten".”

Hilfreich Melden

02.01.2025

Guten Tag, vielen Dank für Ihre Nachricht. Es tut uns leid zu hören, dass Ihre Rücksendung nicht wie gewünscht bearbeitet wurde. Wahrscheinlich ist uns in der Retoure ein Fehler passiert. Wir entschuldigen uns für diese Unannehmlichkeiten und bedauern, dass unser Service in diesem Fall nicht Ihren Erwartungen entsprochen hat. Um den Fall schnell zu lösen, bitten wir Sie, eine Nachricht an shop@giesswein.com zu senden. Wir stehen Ihnen selbstverständlich weiterhin für Unterstützung zur Verfügung. Freundliche Grüße Ihr Giesswein TEAM

03.01.2025

“I don't know how to rate your performance, as my shipment has not arrived yet. Your web site said it would be here in about 5 business days, and it has been longer than that. I know it was the Christmas rush. I just got an email from you today that my slippers would arrive today. I hope so!”

Hilfreich Melden

31.12.2024

Dear customer, We are very sorry that you have not yet received your goods. Please contact our customer service immediately and they will help you straight away. We sincerely apologise.

03.01.2025

“No sensible delivery time given. Gift for friend arrived three days after Christmas when guest had already left. Cannot return item as it is in Europe and postage nearly as much as the item cost. Am left with an item too big for me, not my style and a waste of money for the original purchase. Will not use this company again. Also, FedEx not the most consumer-friendly courier service, unless you’re a big business. I try to avoid using them; why they didn’t use their national courier DHL I can’t fathom.”

Hilfreich Melden

30.12.2024

Dear Jay, Thank you for your comments regarding the Giesswein brand item you ordered. We are grateful for any constructive feedback from our customers. We are sorry that the delivery of your order did not fulfil your expectations 100%. We are always working to improve and optimise our articles and processes in order to best adapt our products to the needs of our customers. Please contact our Customer Service team directly at shop@giesswein.com They will be happy to take care of your request. Best regards Your Giesswein Customer Support - Laura

02.01.2025

“Die teilweise Verlagerung der Produktion nach China ist bedauernswert!”

Hilfreich Melden

30.12.2024

“Asking for a review 10 days after ordering, stating 3-5 day shipping, and the shipment has been sitting at the airport for 8 days now, 6,000 kms from me while only providing the review site in German, not the language of my ordering country leaves a lot to be desired. Toss in the fact that I purchased well before Christmas, but the shipment hasn’t left Europe and there is no way to cancel the order, makes me think that while people rave about the product, if I don’t receive the product in a timely manner (or even ever), how good is it really?”

Hilfreich Melden

30.12.2024

Dear customer, Thank you for your comments regarding the Giesswein item you ordered. We are grateful for any constructive feedback from our customers. We are sorry that the delivery from our company did not fulfil your expectations 100%. We are always working to improve and optimise our products and processes in order to best adapt our products to the needs of our customers. Please contact our Customer Service team directly at shop@giesswein.com They will be happy to take care of your request. Best regards Your Giesswein Customer Support - Laura

02.01.2025

“Commande jamais arrivée , colis perdu . Vendeur peu réactif . Devrait revoir ses transporteurs pour plus d’efficacité. Contacts impersonnels. Je ne recommande pas.”

Hilfreich Melden

30.12.2024

Bonne journée, Merci beaucoup pour votre feedback. Nous nous excusons pour les désagréments causés. Veuillez contacter shop@giesswein.com afin que nous puissions résoudre ce problème pour vous. Merci d'avance. Meilleures salutations Votre équipe Giesswein

31.12.2024

“I haven’t received the order. It is supposed to be delivered by Evri but, despite receiving a email from Giesswein confirming that it was despatched 10 days ago, the courier tracking states they have not received it. Very disappointing.”

Hilfreich Melden

30.12.2024

“Honestly I don't know what happened or who is responsible. I'm just figuring the two stars will get someone's attention. I ordered a pair of slippers some time ago. I got a shipping notification and kept looking for my package, but it never appeared. Now I am being asked about my level of satisfaction - so, clearly you are assuming I received the product. Nope! I do not feel inclined to track the package myself - sorry.”

Hilfreich Melden

29.12.2024

“No communication about my order. My order has not been delivered.”

Hilfreich Melden

27.12.2024

Dear customer, We apologize for the inconvenience caused. We kindly ask you to contact us at shop@giesswein.com so that we can resolve your case. Thank you for your efforts. Kind regards Your Giesswein Team

30.12.2024

“I’m still waiting for my wife’s slippers and the charge was posted to my credit card 12/16/24”

Hilfreich Melden

27.12.2024

Dear Customer, we sincerely apologize for the inconvenience regarding your order. To address this matter promptly, we kindly ask you to contact our Customer Service team directly at shop@giesswein.com. They will be happy to assist you and resolve your concern as quickly as possible. Thank you for your understanding, and we appreciate your patience. Best regards,

30.12.2024

“No communication about my order. My order has not been delivered.”

Hilfreich Melden

27.12.2024

Dear Customer, We sincerely apologize for the inconvenience regarding your order. To address this matter promptly, we kindly ask you to contact our Customer Service team directly at shop@giesswein.com. They will be happy to assist you and resolve your concern as quickly as possible. Thank you for your understanding, and we appreciate your patience. Best regards,

30.12.2024

“Colis non réceptionné. Beaucoup de problèmes avec le transporteur. Pas de possibilité de choisir la livraison en point relais”

Hilfreich Melden

27.12.2024

Cher client, Nous sommes vraiment désolés que vous n'ayez pas reçu votre colis. Veuillez contacter immédiatement notre service clientèle shop@giesswein.com, qui vous aidera immédiatement et lancera une enquête pour savoir ce qui est arrivé à votre colis. Avec nos meilleures salutations Votre équipe du service clientèle Laura

30.12.2024

“I haven't recieved the slippers yet, as they seem to have been stuck in Cologne for over a week, but they seem to be moving now. I am only giving a 1*, only because of the shipping. I hope to be able to give more *'s when they eventually arrive and I try them.”

Hilfreich Melden

26.12.2024

“45 ist die neue 44 bei Giesswein. Und die 46 die neue 45. Das führt zu vermeidbaren Retouren. Die Retourabwicklung stockt, hoffentlich nur der Weihnachtszeit geschuldet.”

Hilfreich Melden

26.12.2024

“The slippers are nice but they use the absolutely slowest way of shipping to the US. Three weeks if you are lucky although their website says 3-5 Business days.”

Hilfreich Melden

26.12.2024

“Die Qualität der Schuhe machte einen guten ersten Eindruck. Allerdings ist die Bearbeitungszeit bei einer Retoure in akzeptabel.”

Hilfreich Melden

23.12.2024

“Very long shipment times, no communication and almost impossible to get in touch with anyone for inquiries.”

Hilfreich Melden

22.12.2024

“The slippers look amazing but customer service is non responsive. I need to return the slippers because they’re too small. I sent an email but haven’t heard back on how to return. Now I’m stuck with slippers I can’t use.”

Hilfreich Melden

22.12.2024

“Wanted to cancel the day after the transaction. Received an email only few days saying too late. Of course few day after is too late. Also still did not get the shoes. In transfer for two weeks now.”

Hilfreich Melden

16.12.2024

Dear customer, Due to the extremely high volume of parcels, there are currently delays with all delivery services (especially international shipping). We therefore ask for your patience. The shipping information should be updated in the next few days. Thank you very much! Laura Customer Support

17.12.2024

“My order has been sitting in Delaware at FedEx for 8 days.”

Hilfreich Melden

16.12.2024

17.12.2024

Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 28,980 Bewertungen