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Giesswein Walkwaren AG Bewertungen

4.6 Bewertung 28,595 Bewertungen
92 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
35,213
 Insights Metrics Info
4.6
Basierend auf 28,595 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Bewertung abgeben

Filter: Rated 2 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
"Austrian E
Verifizierte Bewertung
“Asking for a review 10 days after ordering, stating 3-5 day shipping, and the shipment has been sitting at the airport for 8 days now, 6,000 kms from me while only providing the review site in German, not the language of my ordering country leaves a lot to be desired. Toss in the fact that I purchased well before Christmas, but the shipment hasn’t left Europe and there is no way to cancel the order, makes me think that while people rave about the product, if I don’t receive the product in a timely manner (or even ever), how good is it really?”
Hilfreich Melden
30.12.2024
Dear customer, Thank you for your comments regarding the Giesswein item you ordered. We are grateful for any constructive feedback from our customers. We are sorry that the delivery from our company did not fulfil your expectations 100%. We are always working to improve and optimise our products and processes in order to best adapt our products to the needs of our customers. Please contact our Customer Service team directly at shop@giesswein.com They will be happy to take care of your request. Best regards Your Giesswein Customer Support - Laura
02.01.2025
Nelly U
Verifizierter Käufer
“Commande jamais arrivée , colis perdu . Vendeur peu réactif . Devrait revoir ses transporteurs pour plus d’efficacité. Contacts impersonnels. Je ne recommande pas.”
Hilfreich Melden
30.12.2024
Bonne journée, Merci beaucoup pour votre feedback. Nous nous excusons pour les désagréments causés. Veuillez contacter shop@giesswein.com afin que nous puissions résoudre ce problème pour vous. Merci d'avance. Meilleures salutations Votre équipe Giesswein
31.12.2024
""
Nicht verifizierter Bewerter
“I haven’t received the order. It is supposed to be delivered by Evri but, despite receiving a email from Giesswein confirming that it was despatched 10 days ago, the courier tracking states they have not received it. Very disappointing.”
Hilfreich Melden
30.12.2024
""
Verifizierte Bewertung
“Honestly I don't know what happened or who is responsible. I'm just figuring the two stars will get someone's attention. I ordered a pair of slippers some time ago. I got a shipping notification and kept looking for my package, but it never appeared. Now I am being asked about my level of satisfaction - so, clearly you are assuming I received the product. Nope! I do not feel inclined to track the package myself - sorry.”
Hilfreich Melden
29.12.2024
""
Nicht verifizierter Bewerter
“No communication about my order. My order has not been delivered.”
Hilfreich Melden
27.12.2024
Dear customer, We apologize for the inconvenience caused. We kindly ask you to contact us at shop@giesswein.com so that we can resolve your case. Thank you for your efforts. Kind regards Your Giesswein Team
30.12.2024
"Mike "
Nicht verifizierter Bewerter
“I’m still waiting for my wife’s slippers and the charge was posted to my credit card 12/16/24”
Hilfreich Melden
27.12.2024
Dear Customer, we sincerely apologize for the inconvenience regarding your order. To address this matter promptly, we kindly ask you to contact our Customer Service team directly at shop@giesswein.com. They will be happy to assist you and resolve your concern as quickly as possible. Thank you for your understanding, and we appreciate your patience. Best regards,
30.12.2024
""
Nicht verifizierter Bewerter
“No communication about my order. My order has not been delivered.”
Hilfreich Melden
27.12.2024
Dear Customer, We sincerely apologize for the inconvenience regarding your order. To address this matter promptly, we kindly ask you to contact our Customer Service team directly at shop@giesswein.com. They will be happy to assist you and resolve your concern as quickly as possible. Thank you for your understanding, and we appreciate your patience. Best regards,
30.12.2024
"Aude R
Nicht verifizierter Bewerter
“Colis non réceptionné. Beaucoup de problèmes avec le transporteur. Pas de possibilité de choisir la livraison en point relais”
Hilfreich Melden
27.12.2024
Cher client, Nous sommes vraiment désolés que vous n'ayez pas reçu votre colis. Veuillez contacter immédiatement notre service clientèle shop@giesswein.com, qui vous aidera immédiatement et lancera une enquête pour savoir ce qui est arrivé à votre colis. Avec nos meilleures salutations Votre équipe du service clientèle Laura
30.12.2024
"Jo"
Nicht verifizierter Bewerter
“I haven't recieved the slippers yet, as they seem to have been stuck in Cologne for over a week, but they seem to be moving now. I am only giving a 1*, only because of the shipping. I hope to be able to give more *'s when they eventually arrive and I try them.”
Hilfreich Melden
26.12.2024
Anonym
Verifizierter Käufer
“45 ist die neue 44 bei Giesswein. Und die 46 die neue 45. Das führt zu vermeidbaren Retouren. Die Retourabwicklung stockt, hoffentlich nur der Weihnachtszeit geschuldet.”
Hilfreich Melden
26.12.2024
""
Nicht verifizierter Bewerter
“The slippers are nice but they use the absolutely slowest way of shipping to the US. Three weeks if you are lucky although their website says 3-5 Business days.”
Hilfreich Melden
26.12.2024
Martin
Verifizierter Käufer
“Die Qualität der Schuhe machte einen guten ersten Eindruck. Allerdings ist die Bearbeitungszeit bei einer Retoure in akzeptabel.”
Hilfreich Melden
23.12.2024
""
Nicht verifizierter Bewerter
“Very long shipment times, no communication and almost impossible to get in touch with anyone for inquiries.”
Hilfreich Melden
22.12.2024
Carmen V
Verifizierter Käufer
“The slippers look amazing but customer service is non responsive. I need to return the slippers because they’re too small. I sent an email but haven’t heard back on how to return. Now I’m stuck with slippers I can’t use.”
Hilfreich Melden
22.12.2024
Noam M
Verifizierter Käufer
“Wanted to cancel the day after the transaction. Received an email only few days saying too late. Of course few day after is too late. Also still did not get the shoes. In transfer for two weeks now.”
Hilfreich Melden
16.12.2024
Dear customer, Due to the extremely high volume of parcels, there are currently delays with all delivery services (especially international shipping). We therefore ask for your patience. The shipping information should be updated in the next few days. Thank you very much! Laura Customer Support
17.12.2024
Judith W
Verifizierter Käufer
“My order has been sitting in Delaware at FedEx for 8 days.”
Hilfreich Melden
16.12.2024
Dear customer, Due to the extremely high volume of parcels, there are currently delays with all delivery services (especially international shipping). We therefore ask for your patience. The shipping information should be updated in the next few days. Thank you very much! Laura Customer Support
17.12.2024
""
Nicht verifizierter Bewerter
“10 days have yet to receive product ordered can not truthfully say.”
Hilfreich Melden
15.12.2024
Dear customer, Due to the extremely high volume of parcels, there are currently delays with all delivery services (especially international shipping). We therefore ask for your patience. The shipping information should be updated in the next few days. Thank you very much!
16.12.2024
Anonym
Verifizierter Käufer
“I would love to write a positive review.... however I have not received the shoes I ordered, nor have I received an answer to my request for a delivery date..... My order was placed on 12/3 and my credit card was already charged..”
Hilfreich Melden
15.12.2024
Dear customer, Due to the extremely high volume of parcels, there are currently delays with all delivery services (especially international shipping). We therefore ask for your patience. The shipping information should be updated in the next few days. Thank you very much!
16.12.2024
""
Verifizierte Bewertung
“It is difficult to rate your product when it still sits in Cologne (so far 10 days). When I finally was able to talk to a Fedex agent I was told that my order was not lost, but rather sitting in a large container waiting for a flight that could accomadate a large container. Interestingly, I was told that a similar incident occurred for a package that was shipped 3 days before mine. So, Fedex knew this was a problem. You should have been notified before shipping mine. Perhaps a good practice for Giesswein might be to check with the carrier for delays. Then you might choose another carrier to avoid the delay, or at least notify the customer with a more accurate delivery schedule. By the way, I was also told that based on Fedex's experience with delayed packages, I should not expect to see my package until Dec. 19 or 20, at the earliest. That would make it 11 working days, not 3-5. My poor rating for Giesswein is contingent on what happens from this point forward.”
Hilfreich Melden
15.12.2024
How do you do? I am sorry that there has been this delay. In this case, I recommend that you contact our customer service directly, as they will be able to quickly check the situation and clarify the status of your delivery. You should receive a quick response and a solution to your concern. Thank you for your understanding and patience. Laura Customer Support
16.12.2024
Denise C
Verifizierter Käufer
“I have not received your product yet.. expected delivery was 12/12/2024. Wish I could have given a better review… still waiting !!!!”
Hilfreich Melden
15.12.2024
Dear customer, Due to the extremely high volume of parcels, there are currently delays with all delivery services (especially international shipping). We therefore ask for your patience. The shipping information should be updated in the next few days. Thank you very much!
16.12.2024
Giesswein Walkwaren AG hat eine Bewertung von 4.6 Basierend auf 28,595 Bewertungen
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