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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 29,011 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
36,692
 Insights Metrics Info
4.7
Basierend auf 29,011 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Filter: Rated 3 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Rachel T
Verifizierter Käufer
“Slippers great! Now my 3rd pair. The sneakers however unfortunately gave me a blister and I did not find them comfortable wearing without socks. I think you need to consider offering half sizes.”
Hilfreich Melden
09.09.2021
Dear Rachel, thank you for your feedback. We are sorry that you are having problems with one of our products. We recommend that you wear the shoes in a few more times with different socks, as these will also give a little after wearing in. If it doesn’t get better you can return them free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
10.09.2021
Sally B
Verifizierter Käufer
“My order was processed and delivered on time. Unfortunately, the slippers were not for me. They were not feminine enough. They also made my feet cold.”
Hilfreich Melden
09.09.2021
Dear Sally, thank you for your message. We are sorry to hear that our Giesswein slippers weren't for you. You can of course return them and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
10.09.2021
Randy K
Verifizierter Käufer
“The inner sole is lovely and well made but keep in mind that the arch is very structured and firm. I bought it for my slippers and despite knowing it had an arch I bought it anyway as I know it is good for my feet.”
Hilfreich Melden
09.09.2021
Dear Randy, thank you for your review. Our Support Insole for slippers offer high arch support and adds extra comfort & improves fit. If you often wear your slippers for many hours each day, you may wish to consider insoles or orthopedic inserts to maximize comfort and foot support. Just make sure there is enough room for the insert and you can continue to enjoy that high level of comfort you seek. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
09.09.2021
Barbara D
Verifizierter Käufer
“Molto belle…solo troppo care per dei bimbi che frequentano L asilo.”
Hilfreich Melden
09.09.2021
Anonym
Verifizierter Käufer
“Service good and speedy. Trainers comfortable except they have rubber heel grips which rub and caused a blister. Seems like a design fault?”
Hilfreich Melden
04.09.2021
Dear customer, thank you for your feeback. We are grateful for any constructive feedback in order to optimise our products in the best possible way. We always recommend wearing the shoes with socks for a while at the beginning so that the merino wool stretches a little and adapts perfectly to your foot. This should prevent the formation of blisters. Of course, a blister can unfortunately never be 100% prevented, as every skin reacts differently to different materials. Nevertheless, we hope that you will also feel the pleasant wearing comfort as soon as the shoes are worn. However, if you are still not a 100% satisfied with the shoes you can of course return them free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. To exchange or order a new product please make a new order directly via our website. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Laura - Giesswein Customer Support
06.09.2021
Anonym
Verifizierter Käufer
“Très bonne qualité mais dommage que le message soit si écologique et positif sur les matériaux utilisés et le respect de l'environnement ainsi que le "made in Austria" pour voir dans la chaussure "assembled in Vietnam"...”
Hilfreich Melden
02.09.2021
Bonjour, merci pour votre feedback. Nous sommes heureux que vous aimiez nos chaussures. Nos chaussures en mérinos sont fabriquées en Autriche et assemblées au Vietnam et en Chine. Le tissu unique des chaussures est tissé et moulu dans notre production textile à Brixlegg - Tyrol - Autriche, donc la valeur ajoutée de l'article est en Autriche. L'assemblage des pièces individuelles telles que le tissu et la semelle, ainsi que les accessoires, est réalisé au Vietnam. La raison en est la très forte demande pour nos Merino Runners ; nous n'avons pas de fabricant de chaussures ici en Europe avec une capacité suffisante pour répondre aux quantités demandées. Notre directeur général visite personnellement l'usine au Vietnam deux fois par an et garantit qu'il s'agit d'une usine qui répond à toutes les normes occidentales, qu'elle est de construction récente et que les conditions de travail sont impeccables. Ce n'est que de cette manière que la norme et la marque de notre entreprise peuvent être garanties. Si vous avez des questions, n'hésitez pas à nous contacter à l'adresse shop@giesswein.com. Bien cordialement, Laura - Giesswein Customer Support
03.09.2021
Pierre D
Verifizierter Käufer
“Très bonne qualité mais fort onéreux.”
Hilfreich Melden
02.09.2021
Bonjour, merci pour vos commentaires. Nous sommes heureux que vous aimiez les chaussures et la qualité. Veuillez comprendre que nos chaussures sont des produits naturels. Le matériau est donc un peu plus cher. Si vous avez des questions, n'hésitez pas à nous contacter à l'adresse shop@giesswein.com. Bien cordialement, Laura - Giesswein Customer Support
03.09.2021
Anonym
Verifizierter Käufer
“Une paire sur les 2 commandées n'était pas le bon modèle, à 2 jours de la rentrée, c'est ennuyant. Sinon excellents produits.”
Hilfreich Melden
02.09.2021
Anonym
Verifizierter Käufer
“Die Giesswein Schuhe sind toll, angenehm zu tragen und sehen genau so aus, wie ich sie mir erhofft hatte. Fürs Produkt also 5 Punkte. Dass ich trotzdem nur drei Sterne gebe, liegt an der Lieferung. Ich habe den ganzen Tag auf die UPS Lieferung gewartet, die nicht kam, es lag auch kein Zettel im Briefkasten. Niemand hat geklingelt. Erst über "Sendung verfolgen" habe ich erfahren, dass der Fahrer das Paket in einem Shop 6 km entfernt abgegeben hatte, in einem abgelegenen Industriegebiet. Seine Begründung, angeblich war niemand zu Hause. Das ist falsch und hat mich sehr geärgert.”
Hilfreich Melden
02.09.2021
Lieber Kunde, vielen Dank für Ihre Stellungnahme hinsichtlich Ihrer Bestellung bei Giesswein. Zunächst freut es uns natürlich zu hören, dass Sie mit den bestellten Schuhen zufrieden sind und diese Ihren Erwartungen entsprechen. Wir bedauern, dass es bei der Zustellung Probleme gegeben hat und Sie das Paket nicht gleich erhalten haben. Wir werden Ihr Feedback natürlich weiterleiten, damit solche Unannehmlichkeiten künftig nicht mehr vorkommen. Sollten Sie sonst Fragen haben, stehen wir Ihnen gerne unter shop@giesswein.com zur Verfügung. Mit freundlichen Grüßen Ihr Giesswein Customer Support - Laura
03.09.2021
Justin M
Verifizierter Käufer
“They look great but the back of the heel has a sharp portion that digs into my ankle.”
Hilfreich Melden
02.09.2021
Dear Justin, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that the shoes do not fully meet your expectations. We are constantly working to improve and optimise our products in order to adapt them to the needs of our customers in the best possible way. If you are not happy and satisfied with the shoes, we would like to offer you the possibility to return them as part of our Giesswein satisfaction guarantee and as soon as we receive the parcel, you will receive a corresponding refund by the means of payment that you have chosen for your order. Please create and download your own return label by using the following link: http://sendback.giesswein.com/b2c/index.php?lang=en Print this label and put it onto the parcel. Please insert a copy of your invoice or delivery note into the parcel so our return department can handle your return as quick as possible. Maybe you will find a different product from our range that you would like. We invite you to look for alternative models directly on our website www.giesswein.com If you have any further questions, please do not hesitate to contact our customer service at order@giesswein.com. Best regards Giesswein Customer Support - Laura
02.09.2021
Wolfgang P
Verifizierter Käufer
“So bequem die Giesswein Sneaker aus Wolle sind, so hart und bis jetzt sehr unbequem sind die Kaktus Sneaker. Ich bin sehr enttäuscht!”
Hilfreich Melden
30.08.2021
Lieber Kunde, vielen Dank für Ihre Stellungnahme hinsichtlich Ihres bestellten Artikels der Marke Giesswein. Wir sind dankbar für jedes konstruktive Feedback unserer Kunden. Wir bedauern, dass die neuen Schuhe Ihre Erwartungen nicht erfüllt haben. Wir arbeiten stets daran, unsere Artikel zu verbessern und zu optimieren, um unsere Produkte bestmöglich an die Bedürfnisse unserer Kunden anzupassen. Sollten Sie mit den Schuhen nicht zufrieden sein, können Sie diese im Rahmen unserer 1-Jahres-Giesswein-Zufriedenheits-Garantie kostenlos an uns retournieren und Sie erhalten umgehend nach Wareneingang eine entsprechende Rückerstattung, auf das Zahlungsmittel, das Sie für Ihre Bestellung gewählt haben. Bitte verwenden Sie hierzu das Giesswein Retourenlabel und erstellen dieses mit diesem Link und laden es herunter: http://sendback.giesswein.com/b2c/ Drucken Sie dieses bitte aus und kleben es auf das Paket. Dieses Label ist bereits von uns bezahlt. Ihnen entstehen dadurch keine Kosten bei der Rücksendung. Legen Sie im Paket bitte den Retourenschein oder eine Kopie von Rechnung/Lieferschein bei, damit wir Ihnen die Rücksendung zuordnen können. Vielen Dank für Ihre werten Bemühungen. Vielleicht finden Sie aber ein anderes Produkt aus unserem Sortiment, dass Ihnen gefallen würde. Sie können sich gerne auf unserer Website www.giesswein.com nach alternativen Modellen umsehen. Bei weiteren Fragen zu unseren Produkten stehen wir Ihnen gerne unter shop@giesswein.com zur Verfügung. Mit freundlichen Grüßen Ihr Giesswein Customer Support - Laura
31.08.2021
Leonard S
Verifizierter Käufer
“Speak English?”
Hilfreich Melden
30.08.2021
Dear Leonard, thank you for your message. Of course you can communicate with us in English. You are welcome to contact us directly at shop@giesswein.com We are happy to answer your questions. Best regards Your Giesswein Customer Support - Laura
30.08.2021
SIDNEY T
Verifizierter Käufer
“Hello, I like my giesswein, but how come my white leather has yellow tint on it, looks off”
Hilfreich Melden
28.08.2021
Dear Ms. Tam, thank you very much for your message and your feedback on your Giesswein article. We deeply regret that the colour does not meet your requirements. Please understand, that the white cactus leather comes out in off white. We are deeply sorry that the images were not showing this effectively. We are certainly keeping your statement to that in evidence in order to improve our product description. Of course, you have the option to return your product if this does not meet your fully requirements. Certainly, we are always at your assistance at any time again. Kind regards - Laura - Your Giesswein Customer Support.
30.08.2021
Steve C
Verifizierter Käufer
“Shoes seemed good at first, however not sure of the material might not be tough enough. Mine have a patch torn out from the heel after just two weeks.”
Hilfreich Melden
27.08.2021
Dear Mr. Cursons, thank you very much for your message. We are very sorry that a problem has occured with one of our articles. In order to support you immediately, we would kindly ask you to send us following information directly to shop@giesswein.com: An image, where we can see the problem, your order number and a short description. We will of course immediately be of assistance. Thank you so much for your appreciated efforts. Kind regards - Laura - Your Giesswein Customer Support
30.08.2021
Teresa C
Verifizierter Käufer
“The slippers were very well made and good quality, as were the insoles. The problem was that they did not fit together. The insoles, which I needed, were so thick that there is no room for a foot once they are in the slipper. I told the customer services that they should not be selling these two items together. The insoles are clearly not designed to fit in the clog style slippers. I’m guessing they will work better in the boot style ones. Customer services didn’t seem to understand and instead sent me a smaller pair of insoles, but these were just as thick. I’m now sending them all back. I’ve still given them three stars, because, if I’d wanted the slippers without an insole, they would have been fine. I needed insoles because of a foot problem and the shaped footbed looked perfect, but unfortunately wasn’t.”
Hilfreich Melden
26.08.2021
Dear Mrs. Camidge, Thank you for your comment regarding your ordered Giesswein brand item. We are grateful for any constructive feedback from our customers. We are sorry that the insoles and slippers did not meet your expectations 100%. We are always working to improve and optimise our items in order to best adapt our products to the needs of our customers. We are sorry to hear that there seems to have been a misunderstanding in the communication of the insoles. If you have any further questions, please do not hesitate to contact our Customer Support at shop@giesswein.com! Your Giesswein Customer Support Laura
26.08.2021
Dagmar F
Verifizierte Bewertung
“Die Runners und auch die Jacke haben voll und ganz meinen Erwartungen entsprochen. Leider trennt sich nach nicht einmal einem Jahr eine Ärmelnaht auf. Ich habe zweimal versucht das Unternehmen zu kontaktieren - mit Foto. Ich habe jedes Mal die Meldung bekommen, dass sich jemand melden wird, tut aber niemand.”
Hilfreich Melden
24.08.2021
Sehr geehrte Frau Forster, vielen Dank für Ihre Nachricht. Zu Beginn entschuldigen wir uns vielmals für die Unannehmlichkeiten. Es tut uns sehr leid, dass Sie Grund zur Reklamation einiger Giesswein Artikel haben und noch keine Antwort von uns diesbezüglich erhalten haben. Wenn Sie uns Ihre Reklamation mit Foto an shop@giesswein.com senden, bemühen wir uns selbstverständlich um eine umgehende Lösung der Probleme. Bitte teilen Sie uns auch Ihre Bestellnummer mit. Wir konnten bislang keine Anfrage über Ihre E-Mail Adresse eruieren, deshalb bedanken wir uns ganz herzlich für Ihre werten Bemühungen. Vielen Dank! Herzliche Grüße - Laura - Ihr Giesswein Customer Support Wir
25.08.2021
Çiğdem Y
Verifizierter Käufer
“My package hasnot arrived yet”
Hilfreich Melden
22.08.2021
Dear customer, thank you for your statement regarding your order at Giesswein. We are sorry to hear that there has been a problem with your order. We have checked with our courier and according to DHL the parcel has been finally delivered today. In case, you have not received the parcel, please contact us directly at shop@giesswein.com We are at your disposal for any further questions. Best regards Your Giesswein Customer Support - Laura
23.08.2021
Christine D
Verifizierter Käufer
“The goods were well packaged and arrived in good time. Unfortunately I had to return the goods as the slippers were so hard that I would have developed very sore toes if I had worn them. The socks seemed to be a free offer with the slippers when I placed the order but it seemed I had paid for them so I returned those too. Not clear on the site.”
Hilfreich Melden
19.08.2021
Dear Christine, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that the slippers did not meet your expectations. We are constantly working to improve and optimise our products in order to adapt them to the needs of our customers in the best possible way. Maybe you will find a different product from our range that you would like. We invite you to look for alternative models directly on our website www.giesswein.com Concerning the offer with the free socks we have to tell you that - as stated in our newsletter and on or website - the offer was only valid in combination with the purchase of a pair of our merino sneakers. Unfortunately, not with slippers. If you have any further questions, please do not hesitate to contact our customer service at order@giesswein.com. Best regards Giesswein Customer Support - Laura
20.08.2021
Liz A
Verifizierter Käufer
“The runners are not as the picture shows. There is a larger, ugly bit of sole sticking out of the back of the heel. I have narrow, shallow feet so am used to footwear being too wide and deep. However they were comfortable on the walk I did with them.”
Hilfreich Melden
19.08.2021
Dear Mrs. Adlam, Thank you for your comment regarding your ordered Giesswein brand item. We are grateful for any constructive feedback from our customers. We are sorry that the shoes did not meet your expectations 100%. We are always working to improve and optimise our items in order to best adapt our products to the needs of our customers. Of course, you can take advantage of our 1-year Giesswein satisfaction guarantee. Within the scope of this guarantee, you can return the item to us free of charge and you will receive a corresponding refund immediately after receipt of the goods, on the payment method you have chosen for your order. Please contact our Customer Service department directly at shop@giesswein.com. They will be happy to take care of your request. Best regards Your Giesswein Customer Service Laura
20.08.2021
Nandi S
Verifizierter Käufer
“I ordered the slippers online so couldn't try them on before buying. The fit wasn't very good for my feet. The slippers also ran a little small. Next time I would order half a size larger than my usual size.”
Hilfreich Melden
19.08.2021
Dear Nandi, thank you for your message and your feedback on your order! We are sorry to hear that the slippers do not fit very well. You can of course exchange them for a larger size and use our free return service. If you have any further questions, please contact our customer support at shop@giesswein.com! Your Giesswein customer support Laura
19.08.2021
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 29,011 Bewertungen
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