Name: Giesswein Walkwaren AG
Address: Niederfeldweg 5, ,, Brixlegg
Rating: 4.64

“Ordered for my wife for Christmas several weeks ago. She loves your shoes. Problem is they are hung up somewhere in shipping, and I’ve no clue when I’ll ever see them.”

Hilfreich Melden

16.12.2021

Dear Jon, we are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. In case, you do not receive an update within the next days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura

16.12.2021

“Chaussures commandées le 4/12, devait être livré sous 4 à 6 jours , le 16/12 toujours pas reçues.”

Hilfreich Melden

16.12.2021

Bonjour, merci beaucoup pour votre message. Veuillez excuser cet inconvénient - nous allons immédiatement ouvrir une enquête. Cela peut prendre quelques jours. En attendant, nous vous prions de bien vouloir contacter directement notre service clientèle à l'adresse shop@giesswein.com Celui-ci se fera un plaisir de répondre à votre demande dans les plus brefs délais. Nous vous remercions de vos efforts ! Bien cordialement et bonne journée Giesswein Customer Support Team Laura

16.12.2021

“Ordered 2 pair wrong color sent late delivery also”

Hilfreich Melden

16.12.2021

Dear Alexander, thank you for your message. We are extremely sorry that you received the wrong colour. We will of course send you a replacement delivery immediately so that you receive the goods you ordered. We kindly ask you to contact our customer service at shop@giesswein.com for this. Thank you for your kind efforts! We would like to apologise for the inconvenience and the delivery error. Best regards Giesswein Customer Support Team Laura

16.12.2021

“Ich bin hier um ein Bewertung gebeten worden fuer ein Produkt, was ich noch nicht erhalten habe, weil die FedEx-Sending seit einer Woche in der Fedex-Station am Flughafen Paris feststeckt und FedEx ausser der lapidaren Meldung "No scheduled delivery date available at this time" zu keiner definitiven Aussage faehig ist. Das Produkt (Hausschuhe) ist vielleicht gut, aber die Versandart laesst deutlich zu wuenschen uebrig -- daher nur zwei Sterne.”

Hilfreich Melden

15.12.2021

Lieber Kunde, es tut uns leid zu hören, dass Sie Ihre Bestellung noch nicht erhalten haben und möchten uns für die Unannehmlichkeiten bei der Zustellung Ihrer Ware entschuldigen. Laut FedEx gibt es derzeit ein extrem hohes Volumen an Luftfrachtsendungen in die USA und leider kommt es manchmal zu Verzögerungen. Wir stehen bereits in ständigem Kontakt mit FedEx, um aktuelle Updates zeitnah zu erhalten und die Zustellung nach Möglichkeit zu beschleunigen, sowie ein Update über den Sendungsverlauf zu erhalten. Leider können wir Ihnen noch keinen genauen Liefertermin nennen, aber Ihr Paket sollte sehr bald in die USA verschickt werden. Sollten Sie in den nächsten Tagen kein Update erhalten, bitten wir Sie, uns über info@giesswein.com zu kontaktieren. Wir danken Ihnen für Ihr Verständnis und Ihre Geduld! Mit freundlichen Grüßen Giesswein Kundensupport Team Laura

16.12.2021

“I do not know. I’m still waiting to receive it!!”

Hilfreich Melden

15.12.2021

Dear Julie, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

15.12.2021

“No shipment. Still waiting.”

Hilfreich Melden

15.12.2021

Dear customer, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura

16.12.2021

“Die Schuhe per se sind ein absoluter Traum! So bequem und leicht wie ich es mir wünsche. Vor allem auch Barfuß im Winter kann man ohne Probleme in den Merino Varianten sich bewegen und hat keine kalten Füße (okay ich bin auch nicht so leicht zum frieren zu bekommen ;-) ). Nun aber zu dem was mich echt ärgert! Ich habe nun das zweite mal Schuhe bestellt. Das zweite mal ist von den beiden Paaren eines Defekt und der telefonische Kundenservice ist zum zweiten mal non existent. Wie bereits vor einem Jahr hinterlässt man seine Handynummer aber es kommt kein Rückruf zu stande. Man Ruft selbst oft an, unter allen bekannten Nummern und es geht einfach niemand ran. Die Chat Funktion hilft einem auch nicht weiter da ich die aktuelle Bestellung während der Black Friday Angebote aufgegeben habe und 50% Rabatt bekommen hatte. Um über die übliche Weise die Schuhe zu tauschen müsste man einfach neue Schuhe kaufen und mit der Rückerstattung alles verrechnen. Nur sind halt die Preise nun nicht mehr um 50% reduziert. Traumhaft! Also warte ich einfach mal ein paar Tage bis irgendwas sich rührt. Zum Glück haben wir ja aktuell keine Probleme bei den Lieferwegen und Strecken, das also jeder Tag der nun verstreicht einfach noch länger dafür sorgt, dass ich meine volle Bestellung erhalte, was per Telefonat viel schneller und einfacher geklärt werden könnte. Ich sag es gerne noch mal! Das Produkt ist absolut super und ich habe viele aus meinem Familien und Bekanntenkreis zu dieser Firma gebracht durch Empfehlungen, die Erreichbarkeit ist aber einfach unterirdisch und absolut enttäuschend!”

Hilfreich Melden

14.12.2021

Guten Tag, vielen Dank für Ihre Nachricht. Durch extrem hohes Anruferaufkommen, kommt es aktuell leider zu längeren Wartezeiten. Wir möchten uns für die Unannehmlichkeiten entschuldigen. Um das Produkt zu reklamieren, bitten wir Sie höflich, dass Sie folgende Daten direkt an shop@giesswein.com senden: -Foto, auf dem das Problem erkennbar ist -Kurze Beschreibung -Ihre Bestellnummer Wir bemühen uns alle Anfragen an Werktagen (Mo-Fr) möglichst innerhalb von 24 - 42 Stunden zu bearbeiten. Besten Dank für Ihre Bemühungen und Verständnis! Mit freundlichen Grüßen Giesswein Customer Support Team Laura

15.12.2021

“I am disappointed I have not received my shoes yet. And there is no date given for delivery.”

Hilfreich Melden

14.12.2021

Dear Lisa, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. However, according to FedEx your order is scheduled to be delivered today. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

15.12.2021

“Dear supplier, please be informed that the product is below expectations, I have ordered 2 beanies and the black one is larger than beige one and the beige beanie has a fault.”

Hilfreich Melden

13.12.2021

Dear Diana, thank you for your message. We are sorry that you are having problems with one of our products. At the same time, we can assure you that we always strive to deliver only high-quality goods in order to satisfy our customers in the best possible way. You can of course return them free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

14.12.2021

“Shipment has been delayed in Europe for a week. I have no idea when it will come in. Original estimated shipping time was 5-7 business days.”

Hilfreich Melden

13.12.2021

Dear Kenny, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

15.12.2021

“Still have not received the shipment, and no revised delivery date has been provided. This is disappointing. But looking forward to experiencing your products.”

Hilfreich Melden

12.12.2021

Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Laura - Giesswein Customer Support

13.12.2021

“The order took a long time to come but I am extremely pleased with the slippers, lovely quality.”

Hilfreich Melden

12.12.2021

Dear Customer, thank you for your message. We regret that you have not yet received your order and would like to apologize for the delay. Due to the increased volume of parcels before Christmas, there may currently be delivery delays. Your order is currently on its way to Ireland. As soon as the order arrives at the parcel center in your country, the shipment status will be updated. You should receive the package within the next few days. If you have any questions, please do not hesitate to contact us at shop@giesswein.com. Best regards Laura - Giesswein Customer Support

13.12.2021

“Wir haben in der Blackweek Aktion zwei Wolldecken bestellt. Leider waren uns diese zu dünn, wir haben diese direkt wieder zurück gesendet. Leider haben wir auch zwei Wochen danach weder unser Geld zurück bekommen, noch einen Wareneingang bestätigt bekommen.”

Hilfreich Melden

12.12.2021

Lieber Kunde, vielen Dank für Ihre Nachricht. Ihre Rücksendung ist leider noch nicht bei uns eingetroffen. Bitte beachten Sie, dass der Rückversand der Ware und die Bearbeitung bis zu 3 Wochen in Anspruch nehmen können. Sobald wir Ihre Rücksendung erhalten, informieren wir Sie per Email und werden Ihnen den entsprechenden Betrag auf das Zahlungsmittel, das Sie bei der Bestellung verwendet haben, zurück überweisen. Vielen Dank für Ihre Geduld und Ihr Verständnis! Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura

13.12.2021

“I ordered the shoes over 2 weeks ago and haven't received them.”

Hilfreich Melden

11.12.2021

Dear Robert, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

13.12.2021

“It's been 2 weeks since I ordered and I have not received it yet.”

Hilfreich Melden

11.12.2021

Dear Michael, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

13.12.2021

“i can't review since I haven't received any of my orders yet. I sent 3 emails asking about the status & still no response so my review is on service not product”

Hilfreich Melden

11.12.2021

Dear Nancy, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

13.12.2021

“Shipment has been stuck in Koeln and customer support has not helped or answered any questions .”

Hilfreich Melden

11.12.2021

Dear Michael, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

13.12.2021

“Leider war der linke Schuh zu klein, deshalb Retour.”

Hilfreich Melden

10.12.2021

Sehr geehrte Frau Opp, vielen Dank für Ihre Nachricht. Es tut uns sehr leid, dass der linke Schuh nicht passte und Sie diesen zurückschicken mussten. Bitte verwenden Sie für eine kostenlose Rücksendung stets das Retourenlabel. Vielleicht probieren Sie einfach eine andere Größe, die besser passt und bestellen über www.giesswein.com neu. Selbstverständlich stehen wir Ihnen unter shop@giesswein.com jederzeit sehr gerne zur Verfügung. Vielen Dank für Ihre Mühe! Laura - Ihr Giesswein Customer Service

13.12.2021

“I have not received my order yet.”

Hilfreich Melden

10.12.2021

Dear customer, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura

10.12.2021

“Bought as Christmas present so not used yet but personally feel soles are too flexible and flimsy.”

Hilfreich Melden

09.12.2021

Dear Ronald, thank you for your message. We are sorry that you are not happy with your new Giesswein slippers. You can of course return them free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura

10.12.2021

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Giesswein Walkwaren AG Bewertungen