“The delivery service provided by the company was extremely disappointing. They failed to communicate any issues and installed the range without testing it beforehand. I was pressured to sign a document quickly as they were in a rush to move on to their next job. Unfortunately, the stove does not work and none of the other appliances were installed either. The dispatcher for the third-party contractor was just as unhelpful as the delivery crew. This has been the worst experience and I strongly advise against purchasing appliances from Home Depot. It seems they have not properly vetted their contractors for installation jobs. In hindsight, I should have bought directly from the manufacturer. I will not purchase any other home items from the Home Depot. They will not get any more of my business. I am now without a stove and micrwave and highly regret using The Home Depot to purchase this appliance suite. Invest and purchase from the manufacturer.”
“minus 1. they are horrid. they lie, they say sorry but mean nothing. they do not do their jobs and are horrid. same as fedex. horrible service even from managers who lie too.”
“Do not order anything online because you cannot choose the date that an item can be delivered now the items will be sitting outside and will be stolen . What was the purpose of scheduled delivery when they dont follow the schedule. What a waste of time. First and last order”
“I order lattice from Home Depot in south Setauket to be delivered today 6/6/24 . I sat here waiting for a call about my delivery.I was sent an e-mail at 2 in the afternoon that it was delayed. Now I have workers coming and I do not have my order. No one had the where with all to call a day ago. Now I have to pay the workers for work that is not going to be done.”
“We ordered 2 garage doors to be installed by their pro installers. The bottom panels of the doors are buckling and in turn the panels on top of that are buckling. Contacted home Depot immediately, after them informing us to take photos, more photos, us requesting that someone come out to view the doors, more photos. They have contacted the installer, we have to call the installer. And on and on. Tomorrow, a person from the installation company will be by to, guess what...TAKE PHOTOS!!! Two months and we are no further ahead than before. I will never go to home depot to have anything installed by their 'pro installers' ever again.”
“Have a commercial account have four years now we cannot make any orders through the app or even online call to find out why got some POS young, black female who thought it would be funny to tell us to go to the inside the store and see Customer Service was talking to us that we were stupid about having to reload the app. We forgot our password and everything else shop out low so a lot better.”
“My fridge broke 23 May. Found a great Memorial day deal at HOME DEPOT LA QUINTA. We looked carefully for a delivery ASAP. We chose our fridge based on the delivery of May 28. Finally after 2 days they called and said June 3rd. Not acceptable! I am so disappointed. Please share and warn consumers.”
“No issues with the store except that it's understaffed (they have "now hiring" sign out front), but good luck getting an appliance delivered. Don't know who does the actual delivery, but I was expecting delivery of a washer on Wednesday; at 8:17pm, Tuesday, I received a text stating the delivery had been postponed... it's going to be another nine(yes, 9) days.”
“Home Depot in Sioux City, IA had worst customer service in garden center today. Cashier obviously in bad mood maybe due to working the holiday. Was rude to customer in front of us as well. A smile would have gone a long way. Won't be shopping here anytime soon.”
“We went to the Sparks, Nevada store to purchase an appliance. We found the appliance department unmanned. Over the course of about 20 minutes, I went to the customer service desk 3 times to ask for help in the appliance department. Cory finally showed up, and started helping somebody else! Cory walked by me as he was helping the other customer, and I told him we were the ones they called him for. He told me it will be a "few minutes"and continued with the other customers. As we continued waiting, Cory must have noticed me glaring at him, and looking upset, and he finally called for some more help, who showed up shortly .Therefore, there were 2 people who could have helped us, and we had to stand around there and wait for at least a half hour. This was the worst customer service I have ever seen.”
“Today, I recently had an unsettling experience with Home Depot Credit Services that I feel compelled to share. Despite diligently making payments throughout the past year, I was shocked to discover that these payments had yet to be allocated towards my promotional items. Here's a breakdown of my grievances: After my review and phone call with Credit Services Management, here is what I gathered, and in my opinion, is the prioritization of the bottom line deception to consumers.
Payment Allocation: According to management personnel, all payments are directed towards higher-interest items first. This means that even though I made regular payments, none of it went towards my promotional items from what was reviewed.
Manual Allocation Requirement: Adding insult to injury, I learned from this management person that customers must manually specify where their payments should go during each billing cycle. This lack of automatic allocation is burdensome and easily overlooked. Logging into the portal, I saw no visible option to make such a selection.
Expired Promotional Items: As a result of this payment allocation system, my promotional items are expiring in 3 days without being paid off. Despite my frustration, Home Depot Credit Services refused to extend the expiration dates, suggesting that I have to wait until the promotion expires, which is a ploy to capitalize on higher fees in my opinion.
False Promises: Management suggested I could call in after expiration to " see if they can potentially extend the promotional period". However, this backtracks on their initial stance only adds to the confusion and frustration.
Fine Print Confusion: While management argued that this information was clearly stated in the fine print of the application, it's unreasonable to expect customers to remember such details months later. This lack of openness only serves to benefit the company at the cost of its customers.
Final Decision: Feeling deceived and manipulated, I promptly closed my account. This experience has left me deeply disappointed and disillusioned with Home Depot Credit Services. To me, their practices prioritize profit over customer satisfaction.
In conclusion, Home Depot is effectively exploiting customers' lack of awareness and comprehension of its policies through its credit services. This deceitful approach erodes trust and tarnishes the company's reputation. I think about all the older people to whom sales representatives sell these promotions. I urge others to exercise caution when engaging with their credit services, as they prioritize their bottom line at the expense of customer trust and satisfaction.
Signed, one disappointed human!”
“I purchased a dryer
I stayed home and they.. did
not come the day it was supposed to
even though I called the same morning at 6:00 a.m. don't worry it's coming today
while the day went by
and I called back and it got rescheduled for another day..
I was told I would be compensated for 10%. Well that's been two weeks and I keep calling they keep telling me that they did it.
well they did not so they .are and competent .
and I won't be purchasing anything from them ever again....”
“It was easy to place an order online. The rest was a cluster. I purchased a set of chairs. One of the chairs had a manufacturing defect. I could not return just one and exchange for another. I had to return both chairs. A UPS ticket was generated. I was told to place chairs in the original packaging where they were dropped off. The pick-up was scheduled for the next day. UPS never showed up. Oh, and you cannot reach a live person on the 800 number. Everything must be done via a text chat. I wasted a lot of time on hold until I figured that out. The pick-up was rescheduled and the UPS driver showed up with only one ticket and could not pick up the order since he needed two tickets to be generated. Online chat scheduled another pick-up. This time via a third party called I-logistics. They picked up and later that day UPS showed up with two tickets for the pick up which had already occurred. So 17 days later I had not received a credit. I returned to the online chat and discovered that the return had never been processed. The chat service rep immediately initiated the return process. We will see if I receive a credit within 2-5 business days as now claimed.”
“I ordered a Stove and Dishwasher. They were supposed to be delivered. The delivery drivers they sent out to be delivered were rude and very disrespectful to us. They refused to what was supposed to be done.they were arguing with us and called us Bro and other words that were not appropriate. They took back the Stove and Dishwasher back to the store where I purchased it. I called customer service and felt like this was not handled well. I am out of a stove for 5 days before it can be delivered. I am not pleased with everything right now.I shop at home depot for over 30 years and I will now shop somewhere else. I suggest Home Depot to retrain your employees on customer service and how to treat them with respect.”
“The employees are wonderful but please, please bring back humans to check us out, instead of the damn self-checkout stations!!!!
Companies, these days, are just trying to eliminate employees to the detriment of the shoppers !!!”
“If I could give zero I would. We ordered a table over a month ago. It was supposed to be delivered within two weeks. We waited and waited. Kept saying "In transit." We finally started phoning customer service. "We're on it." Over and over. We have been promised at least 3 delivery dates. Finally they said "We've marked it 'urgent' It will definitely be there Thursday." No delivery. "We've told delivery and they've promised Friday." No delivery. Friday was the last possible day for us as we needed the table for our cottage. Now the window is closed. Terrible terrible terrible. Will never buy from them again.”
“ordered batteries for my motorcycle for a ride this weekend, the HD website said delivery mid week so thought. had some wiggle room, but not so much still haven't received and they don't have a date for me.
HD in the store not so bad, HD On-lime is the worst for accurate deliveries based on my experience.”
