“Worst customer service in warranty dept I ever had dont buy appliances or ride mowers mine broke 10 times while under warranty always took a month for pick up repair and return finally Home Depot said they’d give me a refund next day they said no they’d repair it instead DONT buy here!!!!!!”
“I purchase a 40v Ryobi push mower w/ a 2 yr. protection plan July 2022. First year machine was great, this year 2024 it decided it would die. I have done everything but lay out in the middle of the homedepot parking trying to get help. Well everytime i talk to whom ever i am transfer to someone else, says i need talk so and so. Spent over an hour on phone still no results. The protection plan Allstate is a JOKE. Homedepot service and the people i talked to Seguin Store said the customer is responsible for the product not homedepot and i told them homedepot sell the mowers so why don't they stand by the products they sell. I am cancelling by homedepot card and will never walk into a homedepot ever again !!! if i don't hear from someone in the next 48 hours i will follow thru with my actions !!!”
“Home Depot a joke in many ways Got paid up front for a washer dryer Three weeks in a row on thursday got a call saying it was coming on Saturday, stay home and waste the day and wait three weeks in a row they did not show up. When contacted they said they never had the items.
Now 6 weeks later, they still have not refunded the money. Calls get passed to a supervisor who does not ever answer the phone On hold now 16 minutes. Will not spit on home depot ever again.”
“Ryan Lanken the assistant manager has no communication skills. Trying to buy four doors from Home Depot is a huge undertaking. I paid for measurement's, installation, doors, and hardware. I have also cancelled my order and will go to another retailer that want's my business. Dealing with a 3rd party RFI was a hue part of the problem. Home Depot's customer service is less than desirable.”
“Got a lawn mower as a Christmas gift. When I broke it out for first use in Spring, it died after two hours. Took back to Home Depot in original box and packaging. They wouldn't exchange and said I had to contact the manufacturer, even though I had the Original and Gift Receipt. I spent over $5,000. at Home Depot last year. Last dime I will spend at Home Depot. Go to Lowes.”
“I’m currently at HD expecting a quick trip since they show 96 of the totes I want in stock. The totes don’t have any lids. I’ve asked twice for help in person and am currently on hold on the phone trying to get help.”
“Horrible customer service with the initial rental, when I did return my rental item there was a line up apparently someone didn't show up I went searching for someone to jump in and help and I did find someone and he was more than happy to help with the line up. I do find it interesting that the initial associate did not call for assistance knowing he was short staffed.”
“My order was to be delivered March 7 -9 20 days later I'm still waiting. I'm telling everyone Do not order from home depot. They have made two files and still no delivery from Day and Ross .”
“I used a home depot credit card powered by Citibank to make a purchase with a promotional coupon that would allow me to make the purchase interest free for a certain number of months based on the amount of the purchase. On October 16, 2023 I called in to Home Depot because I could no longer see my payment allocations online and they needed to adjust some of the purchases as a wrong time frame was assigned to them. Thereafter I could not see the payment allocation page on the promotional balances nor the actual line items for the promotional balances online. I knew I had payments that needed to be made before March 16, 2024, so I called on March 15, 2024 to do this over the phone as I had no way to do this online and make sure it would be done. I spoke to someone (in India I presume based on their accent) I made the payment over the phone in the amount of $772.08. I had the representative read out to me on a recorded line each line item that the payment was going to. I then confirmed what would happen with payments going forward because again I could not see or allocate anything online. He confirmed it would go to the next balance due starting with May 16, 2024 line item. When I received my next statement it showed that all of the deferred interest had been charged even though I made the payment. I called Home Depot (today 11:00am EST) spoke to the first person in India, who told me they could do nothing for me, asked to speak to someone above her, spoke to another person in India, she wouldn't do anything about this. Spoke to the next higher up who told me they were in TN but would not give me a town or her last name or a confirmation number for the call her name was Lisa, she removed the deferred interest charge of $584.71 (which was correct) but informed me that unless I made an additional payment of $254+ that that amount would be apart of my revolving balance and would now accrue interest monthly in the amount of 25.99% apr. I was given no recourse to fix this problem, I asked to speak to someone higher and I got to Ms. Giles out of Idaho, she told me she could not do anymore for me now was there another higher person to speak to. She directed me to Fax or mail a letter to Executive Response Unit Home Depot Team at 433-477-6858 or P.O. Box 9058, Gray, TN 37615. Of which I plan to do. I do not care how they manage this on their end only that I will not be charged 25.99% apr on the additional revolving balance of $254+. I asked how I would make this payment in the future if I had the funds to do so and she said to do that I would need to remove the existing payment allocation plan (because i cannot do this myself online any longer for this card, which would mean trusting them to actually do what they say they will do and not make any further mistakes which I do not) make the payment and then reset up the payment allocation plan. They offered no other recourse.”
“Very poor communication and service when ordering items on line - there is a total disconnect between what they say and what they do. Order was to arrive at a certain date within 5 days as per order and it didn't leave and arrive until 2 weeks later and it was a large item so I needed to cancel as I didn't have anyone to assist with getting in the house - which I did as soon as it was delayed and they said it was cancelled when I called but it arrived anyway. They said they would send a confirmation by email to confirm cancellation - never received. I hope my credit card is credited. Very poor communication overall. PS Also returned all the extras I needed to buy for this item that was returned, and they credited me $5.00 less than what I paid for the items.”
“The Polo park Home Depot in Winnipeg Manitoba has removed all cashiers and installed self check outs . I hate using the self checkouts. They got rid of the cashiers and expect the customer to do the work they paid cashiers to do. Give the customers the choice or give the customers a discount for using the self checkout. So much for customer service. I’ll take my business elsewhere”
“Twice in the month of February I ordered a rolling work box with a workbench top on it both times it showed up from their delivery severely damaged I had to refuse. Both shipments were talking about a cabinet That cost $1196. I do not understand why they can’t get it to me without it being damaged as a big company they say it’s not their problem. It’s a shippers problem. They pick the shipper. Therefore it is their problem. They’ve lost me as a customer. I will now go to Lowe’s or Harbor freight or Granger to buy another box. Very disgusted.”
“Do not ever order blinds custom made from Home depot. First time I did the package arrived empty. Had to wait for replacements. Tried them again and did not receive all blinds. After an hour talking with customer service, they told me blinds were delayed. No notice to me. I told them to cancel and they said it is up to manufacturer discretion to cancel or not. I'm sorry WHAT!!!! I said as the customer to cancel, I dont care about their excuses. NEVER NEVER AGAIN!!!”
“This review is for Home Depot/Citibank credit review. I got an email today my Home Depot account that had a Zero balance was closed due to inactivity! They didn't even have the decency to send me something saying "hey you haven't used your card in awhile" I would have bought some air filters for my house. Had my bill been late or delinquent I would have been notified. They just close your account that has no balance with no notice. Just found out my credit score went from 646 to 630!! I am livid. Don't use Citibank or get a Home Depot card. They DO NOT value their paying customers if they close your account because you haven't used it since you paid it off!”
“I have been The Home Depot customer for a long time. Last December,2023, I purchased a laundry machine , and supposed to be delivered on the 30th of December, but the shipping company, didn’t call to confirm internet 2 hours before they wanted to deliver the machine. I was not home, and they supposed to arrange 24 hours prior. I told them I am not home and you should had call me to confirm the date and time. Since then, the shipping company has been delaying to ship the machine since then.
Just recently I went to the store and explained to the store associate Veltza, she showed empathy and was surprised what was happening from the shipping company. She called the shipping company and they said that apparently they don’t have the unit. Anyways, Veltza, rearranged everything and called me the next day to confirm that the machine will be delivered on the 25th of January. Today is 22 January, the shipping company called me again and they said that it’s going to be delayed again. This nonsense should had never happened from The Home Depot, I have tossed the old laundry machine and we had to pay Laundry store to wash our clothes. Very very disappointed and unsatisfied”
“Several years ago I bought a fridge that was supposed to be delivered on the weekend but it took over a year to get it and I had to fight like hell to get it even then.
Now I find out my neighbors across the street had a stove from Home Depot and they were supposed to deliver it and pick up the old one. I watched as Home Depot had someone show up with it after my neighbors had left the house. They never got a call and the stove was not left there. The old one was supposed to be taken away and doesn’t work. The new one has not been brought back and Home Depot has not been back with the new one or to take the old one as my neighbor paid.
Home Depot is refusing to deliver it and are just making them call to 1-800 number.
No service no honour and no honesty Home Depot. Don’t shop there!!!!”
