“Polite staff helped me load a rental steam cleaner into my trunk and gave me 2 written and 1 verbal demonstration of how to use it. I YouTubed how to use it properly.
The upholstery attachment, which is what I rented it for, would not work. Water just kept pouring out the bottom. Upon return I volunteered that it wasn't working. No response. Hope you're not the next customer who pays $50 for a non-functioning steamer!”
“Never order online from Home depot.
Such uncaring attitude (beyond who cares about people or their needs) The delivery people delivered a shed while I was in shower so did not hear. No phone call ahead of time nothing !!!! They put it right in front of my garage. Could not get my vehicle out. (LIVE IN RURAL AREA ) there is plenty of room in my driveway for it to have been put anywhere else but noooooo. They chose to block a 150lb senior in her home. Had to get someone to manhandled it to the side so I could get out and missed appts that day.”
“Curbside pick up customers beware!! Home Depot's poor ethics.
If you are immuno-compromised, you can pick up at the curbside, but you CANNOT return any items. You must enter the store to do so. Home Depot will gladly take your money, but if your health is at stake and you don't want to put yourself at risk, you are out of luck... Buyer beware! Only purchase what you are sure will work for you or else risk your health to get your money back. Lesson learned for me, thought I would share. I chose to forgo the reimbursement as my life is priceless.”
“Appliance order, delivery date was guaranteed at store. On evening prior to delivery date, received a call that merchandise was missed being put onto truck (what?), delayed delivery date by 4 days. On delivery day with time window 1-5PM, nobody called or came. Called 1-800 Home Depot delivery service number, was put on hold for two hours. Sales associate at Home Depot was refusing to help with tracking order. When pressed for explanation, the guy got into my face, ready to start a physical confrontation saying that "nobody tells me what to do". What a complete jerk. Spoke to the store manager about this, and he just brushed it aside saying he will deal with it later not in my presence (sure). Delivery finally called at 9 PM and said they're coming by. Received appliance at least, but will never shop at Home Depot for anything delivery related. Never had such problem with Costco, Leon's or the Brick.”
“Don't order online at Home Depot Canada.
Horrible service and did not receive my order.
They won't give you your money back either.
I had to go to the store and repurchase my item.
Paid twice for the item because they say mine is in transit.
They cannot tell me when it will arrive.
Run the other way and shop elsewhere!!”
“I always shop at Home Depot spend every other day this time disappoint me badly I bought drill machine within one month it stop working took back to Home Depot if they can do something and they ask me to take it to manufacture why should I take it there this is Home Depot job to deal with why should I do now the machine is sitting with me because of busy schedule it’s convenient for me to take it there 😞”
“Ordered an item. Was expecting it 02/08. Checked a couple of times on tracking. Finally on the 02/21 saw it was in Dartmouth since 01/24. After an hour on the phone finding out why it was not delivered found out it was damaged during shipping and no one bothered to let me know. Today, there are no more of my item. Got an offer for a 15% discount. Of course the only suitable replacement was $100 more and of course it was up to me to pay the difference; think not. Got my refund and will spend my money elsewhere. There has to be good customer service somewhere. But not here. An hour on the phone, a month of waiting and you offer me $35. Really??!?”
“If I could give HD -10 I would and that would be generous. I placed an order for a portable A/C unit in JANUARY 2022. Over the next 1 1/2 months I was lied to until my 10th phone call. That was when they finally admitted my order had been lost. Do you understand? My a/c unit ordered in winter was lost! If I wanted to place another order I could, but I would have to go online and go through all the nonsense again - but I would have to wait until that particular unit was once again available. No accountability whatsoever. It's total misrepresentation to call themselves customer SERVICE because there is no service - at least not the kind you'd expect from a large company. You'll be tempted, but save yourself a lot of grief, DO NOT ORDER ANYTHING from these people. The questions below are ridiculous. They are presuming a delivery actually happened!”
“I ordered a quartz countertop from them. It was installed. NOT what I picked but insisting it is. I have pictures of both. Scratches all along both seams. Promised they would be fixed a month ago. Nobody from store will come and see what I am dealing with. All done by my taking pictures that doesn’t show the whole picture. It is all on me to prove my case. Installed December 21, 2021 and still no resolve. They just tell me to be patient. I am getting no other answers. The store has washed their hands of me. I have to go through Home Depot on other side of country by email and phone calls. Frustrating doesn’t begin to describe but I am feeling. BEWARE IF YOU Give your hard earned money to Home Depot”
“We purchased a fridge and stove for over 2000.00 and the oven in the stove doesn't work. We cannot return it because their return policy won't allow it and now we have to wait until March for a service tech to come and check it out. I will never purchase another major appliance from them again. Very disappointed”
“Washer and dryer purchase in early December 2021, delayed delivery from January 5, 2022 to January 22, 2022. Haven’t heard anything, no calls and still no washer and dryer. Customer Service is an oxymoron with Home Depot right now as I was unable to call anyone, I was advised via long wait message to text. I messaged continuously for 4 days, no replies. Used chat function and finally ‘talked’ with someone but no solutions and still haven’t received any call or update on delivery. Bad experience all around. I would never buy appliances from them again. Going to a dedicated appliance store that gets things done when they say and has actual customer service.”
“Purchased a washing machine and dryer to replace the existing ones and paid for installation as well. The appliances arrived 7+ weeks (74 days) after the purchase date. (We were contacted by an installation team at various times before the delivery for appointments but they couldn’t make an appointment since the appliances hadn’t arrived.) The delivery team left the appliances in the garage. About a week later the installation tech came and hooked up the (gas) dryer but not the washer because he didn’t have the work order for it - he said the delivery team should have hooked up the washer! Set up another appointment for the washer to be hooked up. Another week or so later the installation guy came but refused to uninstall the old washer so the ‘job’ was left ‘incomplete’ - he said he could install the new one but not uninstall the old one! Still waiting for a service technician to install the washer 89 days after purchase ...
Finally (101 days later) paid a plumber extra $ out of pocket to uninstall the old washing machine and install the new one. Went to Home Depot seeking a refund for installation - they said delivery included hook-up, so no refund. Never purchasing anything from Home Depot again.”
“I would give Home Depot Canada zero stars if it was possible. I ordered a new washer and dryer for my daughter to be delivered to their residence, I was told a delivery date of about two months away, ok I guess we are in the middle of this Covid mess. So time goes by and we get a delivery date emailed to me, mid December, great, sounds like they have come through but no, the delivery people phone about an hour before the estimated delivery time to tell us that they don’t have the appliances to deliver, they never arrived at their shipping warehouse. I try to contact Home Depot customer service, well that was a real challenge, the time on the phone was excruciating only to be told it was supposed to be delivered already and there was nothing else she could do. A few days later we receive another delivery date, this one late in December, needless to say the same basic thing happened again, this time after much waiting and pushing I talked the agent into calling LG to see if the appliances had actually been shipped? No they had not, however they would be for sure early January. The next delivery date was January 12th, again nothing, again try to contact a customer service agent, again I talked him into checking into the appliances location which he couldn’t do that day and to his credit he did get back to me to tell me they were in transit, from where to where I still don’t have a clue.
My daughter has five boys and still no appliances! Let me just say never again, I am through with Home Depot, their service is disgusting, their communication is even worse. I have had a credit card with them for over 20 years but not for much longer that’s for sure.”
“Horrific Online e Delivery service. A week after delivery date, customer service advises a new date. No show. Called again, they said the Carrier would call with a delivery time. Again, no show, and zero call. Again called, they said they would get back to me in 24 hours. Real assholes and liars. Zero honesty.”
“Undependable...delivery of online purchases is extremely poor. Long wait times on phone to get through and staff do not even try to make things right for the customer.”
“January 2, 2022, Pasqua St, Regina location.
Wide selection of garden seed, but only ONE bag of soil to purchase in store. Never again will I waste my time going there. Two thumbs down!”
“Bad customer service. Washing machine was supposed to be delivered today. They are supposed to call with a time.....no call. I called them and was on hold for 2 hours just to be told they don't know when it's coming. Maybe later this week. Asked for a manager and was told he would call me within 10 minutes. No call. What a waste of a Saturday. Now I'm trying to cancel my order but they keep putting me on hold then hanging up. Do not buy appliances from home depot. They do not care about the customer.”
“Ordered laminate. 2 pallets, 2 different kinds. Larger pallet was mfg's packing. Like a tank. Smaller pallet of 8 boxes was all damaged. Returned. Refund, reorder. Oh, we are sorry, but we can only get you 6 now. What?? If I need 8, what do I do with only 6? The store (2 hrs away from me) had 200. Couldn't they just ship from there? Nope. Order the 6 and hope I can get someone to p/u the other 2. The 6 arrive. 4 are damaged! And H. D. charged me freight each way. After fighting, I got a bit of a freight refund. They wouldn't do anything abut the hours I spent on hold or waiting for a call while being in the cue. They need more phone numbers that actually go somewhere and don't hide them so well. More real people and less tech. They also need to get a better delivery company than Day and Ross. How can it take over a week to get from Calgary to Regina? I've always had good luck with the local company that p/u from them. They are making it right. Hopefully D & R are paying them.”
