“I purchased a stove on March 31 which I was told will be delivered on June 21, then rescheduled for July 21 and today I got a call that delivery is rescheduled for September. I called 1-800-759-2054 x 2540 to cancel this order. I was on hold for 45 mins when someone answered and took my order number and the transferred me to another person so I was on hold for another 15 mins when I was disconnected after an hour on hold. I called again and as I am writing this I am on hold for 20 mins. All the while your message is saying my call is important to you!
I just would like to cancel this order and take Home Depot off my list of places to shop. Also this purchase is billed om my HD credit card and building up interest while I am still waiting for delivery which will be 6 months in September”
“Bad Customer Service people : I visited Home Depot, 36 st NE, Calgary store on 12-July-2022 at 4:30 PM to return some flowers. Lady present at that start laughing after looking at me that I come for the refund for the flowers. I told her there is nothing to laugh. We talked with one of the costumer service at other location, and they told us you can bring the flowers back, if they are not growing, we will refund it back. Other gentleman available at the 36th street Home depot refused for return.”
“The worst company. I ordered online some products that said they were in stock. After an hour I get an email stating that my order has been canceled with no explanation. It takes 5 to 6 business days to get a credit back to your credit card. On the phone they say that the crew I’ll be 24 hours. When you call all you get is a person that says one moment I will switch you over to another person. They customer service is the worst for a big box store.”
“This is a bit long, but I’m hoping you please read all of it. I’ve been waiting on the finish of my renovations to post this for the end result.
I started a kitchen renovation last October. Worked with a designer from Home Depot. She was difficult from day one, and at times rude. Annoyed at any of my changes. I thought that was the idea of a designer, was to help you get the right fit for your space and needs. Unfortunately, lowes could not do the things I needed in their mid line cupboards. Was promised my custom order cabinets from Home Depot for the last week of November. Enio took the week of December 12th off to allow for a couple week delay. Cupboards did not show up. When I started to press the designer in December about the delivery, she would not take my calls or answer my emails. I find out the first week of January that she retired December 31st. I guess the reason of her lack of enthusiasm for my order.
As the order showed up January 14th, it was clear there were issues from the moment we opened them.
As we started installing, drawers were breaking, doors were falling apart, there was damage to several pieces and somehow the sink cabinet was water damaged??
Worse, the island was completely the wrong color and there were many wrong cabinets.
The designer missed the measurements. The window wall was short space by 9” for the cabinets. The over range cabinets allowed only 19” of space to the range hood. Code is 30”. My 48” gas range is in her pictures.
The pantry wall had 3 sets, to be 24” deep, one of the uppers was only 12” deep. I guess to attach to thin air?? The designer sold me $400 worth of soft close hinges as she said my order did not come with them,but they did. She should know her product. The pantry wall was 5 1/4” from the ceiling when the rest of the cabinets are 4 1/4”. Leaving issues with the crown moulding. The island is a very, very dark grey, nearly black which was to be light grey for a mild contrast to the white cabinets. The fridge upper and panels are so tight , you can hardly fit the fridge. Etc, etc, etc.
As I obviously made complaints to Home Depot immediately. I was given what they call a resolution specialist. This person promised everything fixed. By this point I have been living with no workable kitchen for 3 months. 7 people. The specialist took longer and longer to get back to me, each time promising answers by the end of day. One of his emails,tells me that he has such serious problems far greater than mine that I was not a priority. He said things as gas and roof leaks. SCARY TO THINK OF BUYING THEIR PRODUCTS! It took until march for the order to go back to the cabinet maker for correct cabinets. Then several more weeks to get the doors replaced. I canceled their counter people as I would never use Home Depot again. My deposit for the counter I’m told is at the Woodstock location as a store credit and I can go drive and pick it up. Originally, I was told to consider it a service fee?
I was promised compensation for all the trouble and the wrong island colour.
At the end of all of this ridiculous situation, my resolution was NOTHING. The BBB tried to resolve things but we were unsuccessful. Home Depot’s answer is they gave me $2,800 is extra cabinets. The cupboards I got were the replacement ones that were wrong and damaged. One of the replacement cabinets fell apart as we were placing it up. Their holes, fasteners etc. we had to L bracket to reinforce and create completely new screw holes, glue it and more. They sent no fasteners for any of the new drawer fronts. Most of the replacement doors are mitred very poorly.
This was to be a very exciting project and beautiful custom kitchen for me. It has been completely ruined by this company. I’m my eyes a horrible, horrible rude, lying company. I urge anyone who needs goods like what the Home Depot Carrie’s that you find another store. I WILL NEVER, EVER USE HOME DEPOT FOR ANYTHING AGAIN.
As there are still unresolved problems that they do not want to address, I have had to hire a lawyer .”
“I purchased a vanity and paid to have it delivered. The delivery men were rude and were refusing to drop off as requested. (Needed it in the basement and staff said no problem) Reluctantly they did so, but after a lot of complaints and excuses.
Then booked to have a bathroom Reno done. 4 days later, someone came to measure for the estimate. 2 weeks later still no word. After 2 days and multiple attempts to contact- found out the order had been canceled. Had to start the work order over again and they would call back within 24-48 hours. It’s been 2 weeks. Don’t even bother!!! Lord knows how long the actual work would take to complete! Don’t advertise Reno’s if you can’t do them. Over 2 months so moving on. Their customer service is a joke too. They put you on hold then disconnect”
“My complaint is regarding the service, OR LACK OF SERVICE, provided by kitchen designers at the NORTH London store in London. I had an appointment May 4, 2022 to get quotes to design cabinets with Silestone Calacutta gold. I wanted estimates with Different colours of Maple Shaker cabinets. The designer said she would work on it and email me quotes. After a couple of weeks, I returned asking for quotes. She was frazzled and said she was really BUSY and didn't have time. I had her pull my file and make a change to one dimension. She assured me that she would work on it. A couple more weeks pass, I asked for another appointment so they had to make the time for this project. The designer present said that I should wait for my designer to return.. She assured me that she would discuss with her and if she didn't have time, she would work on it and get back to me. FAST FORWARD, to NOW. NO CONTACT. I complained , I wanted the same counter I ordered from Home Depot so wanted them to quote this project. I had one other quote from independent contractor. They have a 10-14 week wait. Home Depot was "SUPPOSED TO BE " quicker !
When I called the store to complain and get a quote JUST for. the countertop since I loved Stoneworx,their subcontractor, the designer was QUITE RUDE to me. HE SAID THEY WERE MONTHS BEHIND WORKING ON OTHER PROJECTS. I said, well I had a consult almost 2 months ago with all kinds of assurances and NO followup. IF YOU DON'T WANT MY BUSINESS, SAY IT SO I CAN MOVE FORWARD!!!!!!
I think it is important that SUBCONTRACTORS, are aware that they are turning away potential business.
Home Depot ITSELF, offers great warranties and is big box so a customer can be assured accountability. UNFORTUNATELY, your experience and ability to get service is solely dependant on the staff. I tried to call HEAD OFFICE to have them quote me. They just forwarded me to the same staff!!!
NO ACCOUNTABILITY , So WHY would they CHANGE.
Buyer Beware,
Gina I”
“I bought a Rheem 60gal gas water-heater from home-depot web and spend $800.00 to have it installed on June 22, 2022. The water-heater not working properly, it stop every 20 seconds. I called home-depot immediately, they noted down everything and said will call me back. I did not get any answer until the next day, I called them again after 4 hours hanging, waiting and transfering from one person to another they gave me 2 options
1, Return the product to home-depot store and order anther one.
2, Find someone to repair it myself.
I asked them if I return the water-heater and buy a new one I have to spend another $800.00 to install it, who will pay it? The supervisor said will answer me next day. Then, they send a email told me they can not assist me for this matter. They give me a phone number of Rheem, ask me to contact with them.
I called Rheem, a lady named Cristina talked to me rude and impatiently, I want to talk to her supervisor, she said she is the supervisor. The problem did not resolved but caused me very angry.
So, DO NOT BUY RHEEM WATER-HEATER FROM HOME-DEPOT!”
“You’ve asked me to post this review to help future customers. However, based on the MANY negative reviews on this page, I can see that zero attention has been paid to satisfy your customer experience. Absolutely horrible delivery and zero communication. No accountability and a huge lack of responsibility. SHAME ON YOU!”
“ordered a dishwasher making sure it was stock as we all know the delays we are facing post pandemic. The delivery wasn't done the scheduled date because apparently, there was a glitch creating the delivery request... Happens. The following Tuesday, I get a call from the delivery company saying their truck broke down so they can't deliver. I don't believe that at all but at this point, let's reschedule for Saturday. Got a call at 7 am saying they can't deliver because LG hasn't sent the dishwasher to them. ;-(. want to cancel at this point because they don't deserve my money. I needed to do that on the phone with a lady who had to authorize it AND the I HAD to go back to Home Depot so the people there can CALL back Customer service and wait for 30 minutes so they could get me my money back. THEIR WHOLE SYSTEM IS RIGGED. no human talking to another, no one in charge, no one with a real solution. I will NEVER buy ANYTHING from them ever and I am remodeling my bathroom and Kitchen.”
“Purchased carpet 2017 for light traffic upper floor with 25 year Texture warranty. After 4 years carpet and underpad are completely worn out as stated by their own carpet installer. No cushion left in underpad and crunches when you walk on it. Instead of offering to replace carpet they intentionally worked to void the warranty, going so far as to fabricate a story that my renters must have damaged and replaced 2 small carpet patches ~ 4” X 2’ in both bedroom doorways (patches part of the original install) had been replaced by my renters. Their proof, the tape on the back of the carpet wasn’t what they expected. Seriously?? Seamed patches weren’t noticeable until they lifted my carpet. If it wasn’t noticeable then the carpet had been equally worn and not noticeably newer. Chances of someone damaging that small bit of carpet in both doorways and nowhere else it highly unlikely. Also pulled up carpet on one stair leaving a staple for someone to step on. Horrible experience, I wouldn’t recommend buying any flooring from Home Depot.”
“If I could give a 0 I would. We ordered a Saluspa online. The spa was delivered to our carport without a signature and upon set up within 24 hours, the pump was faulty (leaking from the bottom of the unit). Customer service agreed to the return and looked into replacing just the pump, how we could package it up to take it back and then put us through to another department to process the return. It was at this point that the return team said that this was non-return item (which it is) and the original agent that helped us didn't know what he was saying???? - we also said that the return policy CLEARLY states we were to inspect the items and sign the delivery receipt - there wasn't one! After being escalated to the DASHBOARD Team we were told the same thing. So we are out $800 for a spa that doesn't work. How is this ok?”
“As a senior on a fixed income and unable to hold a gas trimmer anymore, I opted to buy a B&D Max String trimmer #LST201, delivery was great, I read the manual, attached the guard and set about to charge the 20V battery, which took 5 HOURS, put it on the trimmer and proceeded to trim, battery lasted only 23 Minutes????? recharge took another 4+HOURS. Now I have to purchase another battery at 3/4 cost of the trimmer. Terrible additional cost! will return trimmer, and look elsewhere.”
“Last May I got a Home Depot credit card, purchased a dishwasher and paid Home Depot for the install. They sent someone to install it but it was not done properly and it caused the dishwasher to leak to my neighbor below. I had to pay a $1000 deductible to my insurance because damages were about $3500 which doesn't include the time both myself and my poor cat had to live with the horribly loud restoration equipment. My insurance paid the claim but I was still out the deductible and Home Depots insurance basically told me too bad so sad...they can't do anything about it and tried to give me $200 in gift cards to appease me. Issue is I don't have a lot of money. Had to pay $1000 out of my pocket on top of the dishwasher and still have an outstanding bill that arrived late for close to $400 that won't be covered by insurance. I've sent Home depots multiple emails but they don't give a shit. I have to pay $100 to take them to court and I will win but I just don't have the money to do so right now so instead I'm spreading the word to as many people as possible”
“I would give it a zero star if I could, I placed an order online because It was online exclusive and the estimated delivery date was May 18-20. Because I needed it by the 22nd I based my purchase decision on the provided delivery date otherwise I would have purchased elsewhere for cheaper. Here we are the 18th and it still has not shipped so I contacted customer support via chat. 3 hours to tell me that the expected delivery date is May 26. I asked why they mislead on there website and they say they are only estimates. Well if I go online again, it now say May 20- 22 when they know they can’t get it there until at least May 26th. No pick up option, no expedite option. Nothing! I needed this item here for a specific date for a reason and if I knew it could not have been here I would have not placed my order with them. But I guess that is there whole purpose of giving inaccurate delivery dates they figure I bit pricier but faster delivery so they will bite the Nate. Well this is the last time I bite the bait with them. Do not place an order online if you are basing your decision on their delivery lead time. Customer service is very poor as well.”
“I LOST A COMPLET DAY TRY TO BY ONLINE AND TRY TO SOLVE THERE ONLINE PROBLEM- CALL THE STORE CAN'T HELP ME TRY THE CHAT CAN'T HELP ME
VERY VERY BAD SERVICE- I HOPE THEY READ THIS YOU ARE INCOMPETENT”
“Home Depot customer service phone system is terrible. I waited one hour to speak to someone!! After waiting four months to receive a new range for our cottage, we were contacted by Samsung who confirmed that the range we ordered had been shipped to Canada Cartage , and should arrive ONE DAY later than the date designated for delivery on the Home Depot tracking site. After waiting one week after the promised date, and the range had still not been received I called Canada Cartage who said they did not even have our range! I called Home Depot again, waited one hour again and was told they did not know where it was or when it would be delivered. Samsung told me that Canada Cartage always has issues with receiving orders & not knowing if an item is at their warehouse. Items sit on trucks and are not processed for days. I was so frustrated that nobody could tell me where my range was that I cancelled my order. Then five days later, Canada Cartage phoned to say they could deliver the order I had cancelled a week earlier!! Nobody at Home Depot had even told them the order had been cancelled. Ridiculous and very disorganized system! So I called Leon's, and had a new range delivered in THREE DAYS! When I called Leon's an associate answered the phone immediately not after an hour like Home Depot! If you call ANY department in a Home Depot store NOBODY ever answers the phone. However, Leon's has excellent customer service. I will NEVER order anything online from Home Depot again. Canada Cartage is going to ruin Home Depots reputation!! Home Depot also needs to hire more people in customer service to deal with high volume of online orders. Nobody should have to wait ONE HOUR to get service.Senior Management needs to read the terrible reviews Home Depot is getting on the internet or they will lose a lot of business. Next time I want something for my home, I will be spending my money at Leons NOT Home Depot!”
“Same complaint as everyone else: terrible service! $3,500 purchase didn’t arrive when expected. I contacted them the following day, they blamed the delivery service, offered me no alternative solution and said it will arrive next week (no explanation for delay).”
“I ordered a trailer and received a tracking number. When the product dod not arrive on time I enquired with the transport agent and they told me that they were not responsible as they passed it on to an unknown delivery service. I get a call from the delivery service person and they have mixed up the order he tries to give me a hot tub cover which I have never ordered. So I try to chat with a homedepot agent and they just close the conversation without any proper response. Now I have been charged for the trailer and they have no idea where my trailer is .”
“The Memphis Home Depot store on Popular Avenue store has consistently disappointed me very time I have had deliveries ship from their store. The first time I ordered a storage house and on the day it was to be shipped I received a call saying the order was cancelled. After several call to customer service and the Memphis store the order was re-instated. On ****, I purchase on line ,building materials and paid extra to have them delivered on May *. On May * I received an email saying the order was delayed and that and would arrived on May * between *:** Am and **:** AM. When items had not arrive by **:** am I pulled up the tracking I found that the items had not been sent. I called customer service and was handed over to Tiffany, who informed me that the truck that was to transport the items to my house had left my order behind. She handed me over to a supervisor who told me that all she could do was find out why my order was left behind. The Supervisor didn't seem to care that they had already disappointed me twice and scheduled the delivery for May * ( * day Late). She also accused me of being rude because I complained about the lousy service I was receiving and Hung up on me.”
