It was easy to place an order online. The rest was a cluster. I purchased a set of chairs. One of the chairs had a manufacturing defect. I could not return just one and exchange for another. I had to return both chairs. A UPS ticket was generated. I was told to place chairs in the original packaging where they were dropped off. The pick-up was scheduled for the next day. UPS never showed up. Oh, and you cannot reach a live person on the 800 number. Everything must be done via a text chat. I wasted a lot of time on hold until I figured that out. The pick-up was rescheduled and the UPS driver showed up with only one ticket and could not pick up the order since he needed two tickets to be generated. Online chat scheduled another pick-up. This time via a third party called I-logistics. They picked up and later that day UPS showed up with two tickets for the pick up which had already occurred. So 17 days later I had not received a credit. I returned to the online chat and discovered that the return had never been processed. The chat service rep immediately initiated the return process. We will see if I receive a credit within 2-5 business days as now claimed.