IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and very professional:”

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Posted 1 year ago

“Igloo are so helpful nothing is too much trouble for them”

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Posted 1 year ago

“Excellent customer service”

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Posted 1 year ago

“Very happy with the service Iglu have provided me with over the tears. They work hard to get my favoured cabin choices when booking cruises throught them.”

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Posted 1 year ago

“We had a fabulous cruise lovely ship wonderful Ports of call and good food, thanks for your help and good deals and also service”

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Posted 1 year ago

“All ways willing to help great prices really friendly staff highly recommend”

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Posted 1 year ago

“To date we have found Iglu to be courteous and professional at all times. They are very knowledgeable on all cruises and guide you yo getting the best out of your cruise. Always willing to go above and beyond to assist”

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Posted 1 year ago

“Excellent online service with good follow up”

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Posted 1 year ago

“Booked a few cruises with Iglu always been very efficient and also helpful on the occasions i have spoken with them. Most dealings done online through a secure portal”

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Posted 1 year ago

“We find IgluCruise good at fulfilling our cruise requirements. Sadly once booking is made other than to request final payment very little is heard from them. Example being when shareholders obc is applied Iglu never forward an amended booking detail with the additional credit advice which they receive from P&O.”

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Posted 1 year ago

“I have used Iglu for years booking cruises for my husband and I. There has definitely been a downturn in customer service since before the pandemic. The length of time to talk to someone has increased and if you get cut off it is difficult to get back to that person.”

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Posted 1 year ago

“So helpful and easy. Sometimes getting through on the phone is slow, but they always give me the best deals. I like that I do not have to chase or do anything when P&O canceled my holiday. Iglu did it all and even helped look for a replacement. When nothing else fit my dates and destination wishes,so they refunded me quickly. I will book again when a new sailing that I like is available.”

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Posted 1 year ago

“Lovely service from Glen. Always helpful and easy.”

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Posted 1 year ago

“We have been booking cruise holidays through Iglu/Planet for a number of years in most cases when we eventually get to speak to an agent we are listened to, all our requirements are dealt with BUT the biggest problem is getting in touch either to make an intial booking or to enquire or make adjustments to a trip. I am aware that you like most companies prefer everything to be done on line. If I can`t deal with an agent in person I may just as well book direct with a cruise line, airline or hotel direct. What is the problem ? When calling I can be told I`m 18th in the que,then staying on the call for up to an hour, on more than one ocasion the line drops off ! Exteemely frustrating when trying to spnd a large amount of money with a travel operator.”

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Posted 1 year ago

“Contacted iglu through email asking for them to contact us in conection to a cruise we were interested in. Within an hour we got a call. We booked a cruise and paid a deposit. Later that day we realised there was a cruise that better suited us. We tried to contact the person that booked it, no reply.we emailed- no reply, we phoned a couple of times - no reply. Very frustrating. Eventually we sent an email to the customer support and they helped us change the cruise albeit cost us £252 which we thought was quite expensive.”

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Posted 1 year ago

“Our friends had already. booked their cruise with Iglu when we decided to join them. Never used them before so was a bit dubious, however we were really impressed with agent who dealt with us, she made the whole process very easy indeed. She also linked the bookings and requested us a table together with our friends. We were kept informed at every step and using their website is really easy, which is important for digital dinosaurs like us! All in all a very easy process at a really good price, with excellent customer service throughout!”

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Posted 1 year ago

“Very helpful nothing was too much trouble. I have used Iglu for years.”

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Posted 1 year ago

“Always very helpful when any help needed, no problems with our last booking or this one”

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Posted 1 year ago

“I find it difficult to contact staff for assistance, and currently your website is bowing out holiday is cancelled. I would appreciate a contact call when you get a chance.”

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Posted 1 year ago

“Stopped answering my emails due 2 refunds others on the same cruise have theirs.”

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Posted 1 year ago

IgluCruise is rated 4.8 based on 2,910 reviews