IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service went above and beyond for us as a family.”

Helpful Report

Posted 11 months ago

“Very helpful lady called Jo sorted everything out for me”

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Posted 11 months ago

“prompt response, helpful advice, clear explanation of pricing. Very courteous, friendly and professional.”

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Posted 11 months ago

“Quick friendly transaction finding the solution to my problem efficiently. Many thanks .”

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Posted 11 months ago

“Maddie was so very helpful, we are really looking forward to the Cruise.”

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Posted 11 months ago

“Sam was very helpful, friendly, informative and efficient. Great help in deciding on our cruise and all the information she promised arrived immediately. Have used Iglu numerous times and would recommend.”

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Posted 11 months ago

“Excellent service and great customer service. Everything considered and work out to make your booking and holiday go smoothly and enjoyable”

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Posted 11 months ago

“We have booked with Iglu a few times now. Each experience has been good. Our recent experience was excellent. Chris was very helpful and knowledgeable. He made sure that we got just what we wanted.”

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Posted 11 months ago

“She was very polite easy to talk to and explained everything so made it so easy for us to be confident everything was good”

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Posted 11 months ago

“Very welcoming, professional staff. Molly-May was helpful and knowledgeable throughout my enquiry and subsequent booking.”

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Posted 11 months ago

“Good information and polite operative. Informed of everything I asked about very knowledgeable”

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Posted 11 months ago

“The person who dealt with our enquiry (Glen) was very efficient and informative and answered all our questions regarding the cruise.”

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Posted 11 months ago

“Caitlin was very helpful”

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Posted 11 months ago

“We had to change our cruise to a different date, we chose a completely different cruise earlier in the year and Jess handled it with ease even though is was pretty complicated, well done Jess. We have used Iglu for the last 15 years and 6 cruises, and found them to be exactly as a travel agent should be, professional and easy to deal with.”

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Posted 11 months ago

“Naomi was patient with our questions, finding answers for questions she couldn’t answer. After the third phone call we book our holiday. I just hope customer service is up to her standard. Well done and thank you.”

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Posted 11 months ago

“This is the 3rd cruise I have booked with Iglu and I have always found them to be very professional and helpful”

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Posted 11 months ago

“Efficient and knowledgeable - well done.”

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Posted 11 months ago

“This was my first experience with iglu cruise and could not have wished for a better experience and quality advice received from William Stacey. The process of the enquiry leading to the eventual booking of my cruise was excellent. Many thanks Iglu, I would have no hesitation in booking future cruises with your company.”

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Posted 11 months ago

“Original quote by email after website enquiry, confirmation made on phone, super customer service, well impressed”

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Posted 11 months ago

“Booking handled seamlessly, thank you to Sue and Jo”

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Posted 11 months ago

IgluCruise is rated 4.8 based on 2,910 reviews