IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book online with chat available for help. Discount using online booking. Great last minute savings.”

Helpful Report

Posted 11 months ago

“Very helpful and friendly in booking our winter cruise.”

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Posted 11 months ago

“Always find representatives very helpful and courteous as was the case with Seren. Information for the holiday clearly presented and at competitive rates.”

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Posted 11 months ago

“I wanted to move my cruise , Jess was very helpful and talked to PO, and we moved it to a later date , great ! ,”

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Posted 11 months ago

“Jamaal, Listened to what we needed and did his best to accommodate us including a few changes in a pleasant & timely manner”

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Posted 11 months ago

“A really good experience. Lou was polite and very helpful. She sorted everything out for us and we are now looking forward to our lovely holiday.”

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Posted 11 months ago

“Great service”

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Posted 11 months ago

“Very knowledgeable, friendly and accomodating”

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Posted 11 months ago

“Jack was really helpful and professional dealing with our booking. Fully recommend Iglu.”

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Posted 11 months ago

“My advisor Maddy was amazing. Talked us through everything.”

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Posted 11 months ago

“Jamie was very helpful in making sure we had the holiday we wanted!”

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Posted 11 months ago

“Helpful, knowledgeable and friendly staff who could answer all questions”

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Posted 11 months ago

“Janet B-I did a fantastic job securing a quote for a nonstandard Alaska cruising as the deadline for the special price reduction was hours away. Follow up and timely responses to follow up questions were excellent”

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Posted 11 months ago

“Dan was very good, went through everything with the cruise I wanted. But the only thing is I would have liked all paperwork sent through the pot as I have no printer & have to pay to get this done, not Dan's fault.”

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Posted 11 months ago

“The staff at Iglu are very helpful and friendly. They send regular emails with all the information you need and their prices are very competitive. Highly recommend.”

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Posted 11 months ago

“Ben knows the ins and outs of your Iglu business, has an appreciation of customer service and a gold asset to your company. Thankyou Ben”

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Posted 11 months ago

“Chris was very helpful and professional . He listened to what we wanted He was patient and not pushy with me and I booked a cruise with him .”

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Posted 11 months ago

“Real good service”

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Posted 11 months ago

“I was halfway through booking a cruise, then realised I needed to check a couple of things, so I stopped. Iglu sent an email to quote me, then Stewart phoned to check that they had done all I needed. Then he didn't bother me again, probably because I booked a different cruise. So just enough service to be useful, not so much as to be bothersome.”

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Posted 11 months ago

“Gary was friendly and patient whilst confirming my requirements for our cruise. He was also very knowledgeable about the specific cruise we were looking at and helped a lot with the decision of which cabin to book.”

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Posted 11 months ago

IgluCruise is rated 4.8 based on 2,910 reviews