IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like a iption to tell you the price per day of a cruise.”

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Posted 1 year ago

“First class service”

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Posted 1 year ago

“Have booked nearly 20 cruises with Planet/Iglu cruises and had excellent service provided by them. From initial booking to transfers from airports to port as well as hotels while in transit has been excellent”

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Posted 1 year ago

“always very helpful and good prices”

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Posted 1 year ago

“Easy as a first time user. I made a mistake on the payment and my issue was resolved promptly. Emails clear with all necessary information. Price competitive and will use Iglu again”

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Posted 1 year ago

“Phoned up to book a holiday only to be told a complete different price to what's on the website. When questioned as to why website was cheaper to online told me it's just going to cancelled and abruptly ended the call!. So booked through the website no problem at cheaper rate!. Do not call to get prices they lie.”

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Posted 1 year ago

“great customer service and sorted my cruise out efficiently and at the right price”

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Posted 1 year ago

“Easily understood”

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Posted 1 year ago

“Excellent service again”

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Posted 1 year ago

“I’ve contacted Iglu a couple of times and been lied to by the customer service team, travelling with Children and the seats on the flights where not together even through I was told they would be. I’ve had to pay the airline directly to sort this. Transfer from the hotel to the ship. I paid for a private transfer. Got an email to say, that this could happen any more and the only cover 2 of the 4 of use getting to the ship.”

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Posted 1 year ago

“Great deal secured for a cruise around the Persian Gulf. Staff are responsive to any questions asked and responded promptly. Booking process was easy. The only negative points are. 1) I initially requested contact via email only, had a quote as expected then a call within 10 minutes, then another 3 calls over the next week (almost put us off booking with them). 2) The "My Booking" portal is a bit clunky and not very user friendly. Just being picky....... Overall a great experience, will definitely use Iglu again. Well done Gill, Daisy and Brandon.”

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Posted 1 year ago

“Very helpful with any questions asked”

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Posted 1 year ago

“First time booking a cruise, and with Iglu it was all very easy.”

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Posted 1 year ago

“Easy on line, follow up quotes if wanted.”

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Posted 1 year ago

“Spoke on phone with Laura very helpful in booking my cruise”

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Posted 1 year ago

“Caitlin was very helpful, friendly, clearly spoken and knowledgable.”

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Posted 1 year ago

“First time booking with Iglu and very happy with my booking”

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Posted 1 year ago

“An easy process when booking online and regular updates. when speaking to Customer Service , although very busy, Gina the person who dealt with my queries was very patient, informative and helpful, never rushing and always checking that I was happy 😊 well done Iglu!”

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Posted 1 year ago

“easy to book online , and after making numerous calls to other cruise firms , for a quote . iglu came out the cheapest . happy days👍🛳️”

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Posted 1 year ago

“Very good to deal with, Chloe took time to carefully go through the booking details. Good communication from Iglu and competitive on price.”

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Posted 1 year ago

IgluCruise is rated 4.8 based on 2,910 reviews