IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and attentive”

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Posted 1 year ago

“I had booked cruises with Iglu in the past, every time was a pleasant experience. Last Monday 22/7/2024 morning, I rang and Ian who received my call was very helpful at the beginning. As usual, I’ve asked a few questions, and he answered swiftly. When I ask if he knows my room number, he said it’s a pot luck, however, in my previous Princess curise March 2024, the sales person was able to tell the details right away, not only information, he also found us 2 balcony rooms which were next door. To be honest, I understand that sometimes it wasn’t possible to locate which straight away, this is not an issue. My point is, immediately after I made my payment, Ian was rushing to hand up and finish. I felt a bit disappointed.”

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Posted 1 year ago

“Just brilliant. The team and I have spoken to Sam on Southampton trips. Gamma and Glen who booked me again!! Returning customer and IGLU are superb.”

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Posted 1 year ago

“Very knowledgeable agent made the entire booking process clear and simple. I would book with IgluCruise again.”

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Posted 1 year ago

“Helpful and efficient in arranging my cruise”

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Posted 1 year ago

“Always helpful and friendly. No problems”

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Posted 1 year ago

“Brilliant service from Anthony - really excited to be going on our first cruise!”

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Posted 1 year ago

“Found a great deal and Janet took time to go through everything with me.The next day I had a query after bookinga cruise , again Janet took time to give all the options to be had with my query.”

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Posted 1 year ago

“An excellent agent for booking cruises very easy to use with pleasant and easy to understand staff.”

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Posted 1 year ago

“Iglu hand crafted holidays invariably give exceptional value for money. Likewise they have the keenest prices for standard bookings and smooth straightforward booking process. The only downside is access to customer services if/when problems or questions arise, so overall an excellent experience is tempered by the risk of uncertainty/ delay when help is needed”

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Posted 1 year ago

“First time I have used Iglu and will certainly not be the last. Danielle, my cruise consultant was amazing from start to finish. She expplianed everything in details and answered all my questions. She went above and beyond and I couldnt wait to pay her the deposit to secure the trip of a lifetime that we have booked. The admin side is also so clear and detailed with the portal.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“easy to book cruise and at a good prices will be booking again for another cruise”

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Posted 1 year ago

“Found the website difficult. Took a long time to work it out. In the end I think I understood it. Eventually I had to call and spoke to a very helpful young lady who sorted it all out. Don’t skimp on your human agents. They are worth their weight in gold.”

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Posted 1 year ago

“Very helpful staff, went above and beyond to help out.”

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Posted 1 year ago

“Very friendly and efficient customer service and sales team.”

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Posted 1 year ago

“Very poor customer service you only seem to get though to someone if you're making a payment would not use again”

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Posted 1 year ago

“Booking experience very straight forward.”

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Posted 1 year ago

“Mike, from Customer Support, went above and beyond, to source an accessible balcony room, on my husband's, and my preferred cruise, which is a transfer cruise from one we'd booked for 2025 - and were no longer able to go on - to a new one for 2026. Even two years before we wanted to go onto this cruise, a no fly, from/to Southampton, there were no accessible: balcony, nor deluxe balcony, or even partial-adapted rooms available; looking was taking up Mike's valuable time. But, after speaking to P&O, for a second time, Mike managed to secure a fully accessible balcony room onboard, and it is for this reason, and aforementioned, that I hesitated not at all, to leave this 5* review. Both my husband, and myself, are so grateful for Mike's knowledge, help, time and perseverance. He's a credit to Iglu.”

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Posted 1 year ago

“Easy to use”

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Posted 1 year ago

IgluCruise is rated 4.8 based on 2,910 reviews