“The service was good, the packaging was good. What I don't like is your subscription cancelation process. It looks like a major hassle to be able to stop a subscription if needed. You should make it easy to stop it online in our account information and not have to call someone to cancel a subscription. Also the price of the product should be the same lower price whether you buy it individually or in a subscription.”
“I am pleased with the price and availability of the meds I ordered for my dog; however, it took a long time for Koala to get in touch with me after the vet wrote the Rx.”
“Everything was great with the exception of the time it took them to contact my vet and get the request to them. Perhaps this was just bad timing, so I'll be giving them another chance and hopefully a 5 star review next time.”
“Customer service is always excellent! I just wish I could purchase the full year of meds online for my dog once the hard copy prescription is received.”
“Good price for this special offer on a med my dog uses.
Could do without the cutesy packaging and the dog neck scarf, which is a waste of resources.
Will continue to order from Koala if pricing is competitive.
I just want pet meds, not to engage socially with your company.”
“My only concern with Koala was shipping time. It shipped on 5/28 but I didn't receive it until 6/6. This was from Boston, MA to Bolivia, NC. I realize that sending via UPSP causes delays, but to those of us used to the speed of Chewy and Walmart, this is annoying. BUT...the packaging was great quality, and the bandanas for my fur kids was a nice touch!”
“Once delay in processing my order: 5
Ordered May 22nd; fulfillment delayed by "no selection of tablet or caplet". Koala did not ask vet for clarification. I called vet; vet said order transmission clearly stated tablet. I called you and once I said tablets, order processed. I ask: why didn't koala call vet if koala needed more info to fill order
Pet went 2 days without med. When clarified order received next day since shipped from South Boston to Gloucester by USPS. Thank you”
“I ordered it on May 18,2024,received it on June 3,2024.Ihad to call to find out why it wasn't being shipped and needed to call my vet to get the ball rolling on this matter.Happy with Koala.”
“I'm not pleased with your efficiency. You claim that my vet didn't respond to your faxes. Yet they have time stamp proof that they did. In the end it came too late. I've lost my dog. She was so sick it probably wouldn't have helped. But, I really didn't need the worry and extra stress. I will be donating the meds to my vet.”
“Slower to send products and an extra step to cancel autoship than other companies, but the price was excellent. I’ll consider it among my choices for the next thing I need for my fur baby.”
