“It took 6 days for you to contact me to tell me you couldn't fill the prescription as writen by the doctor. Plus I think you should have checked with the doctor on the substitution medication and not me.”
“VERY distressed with how long it took to get my pets meds...1st. Due in part to original script required (not your fault) taking 4-5 days to get there and then a few days to get confirmation from you then 2 more days for you to read an e mail response I sent. .....
I then requested an overnite delivery I was willing to pay for but was told you do not do...then finally I was informed the required med was not even in stock... this was an antibiotic !!!
The final resolve was me going back to my vet to purchase the antibiotic...very embarrassing and 2 -3xs as expensive... plus my dogs infection raged for an unnecessary 2+ more weeks!^
Your staff was always very kind and understanding on the phone but processing time, communication and inventory records need major improvements
I thank you for then quickly shipping the 2nd medication in my order free of charge ...only somewhat assuaging my frustration and anger.
This was NOT a good experience.”
“I ordered from another online service for my dog's eyedrops at the same time I ordered pills from Koala. The other company was able to get me the eye drops about a week before I received the medication from Koala. It seemed to take Koala longer to communicate with the Vet office than the other company. I ordered on March 2nd and did not get the meds until March 18th. I had to pay extra for emergency meds so we'd have enought while I waited for the order.
Also, the hankerchief for my dog and handwritten note were a nice idea, but both were thrown away and felt wasteful. I am not looking for a cute service for my dog's medication, but rather something efficient.”
“As an owner and a DVM, I should not have to order a prescription and wait 3-4 days for a call asking me to verify the transaction. Very. Frustrating.”
“It took a really long time to receive my monthly meds for my 5 cats and dogs. I actually had to buy a month's worth from the vet because it took so long. My vet had to give authorization mutiple times because you guys said you had not received them. This never happened at Ped Meds which I have used for years but wanted to give you all a chance. I had over a $700. order. Not sure I will reorder but I hope you all can get things worked out. Best of Luck!”
“Order took a week to fill only after several phone calls. My email to customer service was never answered when my order wasn't being processed. The vet never received the order which caused the delay. The package was then lost in a USPS hole. The woman I spoke with was nice but that was the only good experience I've had with Koala. Won't be using you again.”
“It took too long to receive my pet's medication. What should have been a couple of days took 1 week. If I knew it would take so long I would have asked my vet for an alternative resource for the medication.”
“My order was very late. I ordered February 10 and on Feb 22 still nothing had been done. It wasn't until I sent emails and IG messages that suddenly it was shipped. I shouldn't have to follow up that much just to get an order initiated.”
“The reason I give you a lower review is simply because the medication was not delivered at all within the timeframe it was over 21 days from the day I ordered it to the day I got it. That’s frustrating due to the fact this medication keeps my dog alive, but with that said everybody, everyone I have talked to has been more than gracious and nice. It would be nice if there was some sort of discount applied to my next order due to the timeframe it took to receive the medication. I do look forward to ordering from you again in hopes that it meets , your timeframe I’m willing to give another try, but after that I would have to go to somebody else. If it happens again. Also, I appreciate the needles sent along with the medication that was very gracious. Thank you.”
